1. Koninklijk Horeca Nederland Royal Dutch Hotel, Restaurant and Café Association February 2007, Ljubljana

2. Helping members to make money Collective promotion of interests Individual promotion of interests Expertise at any level active communication of results Image of professional hospitality OUTLOOK AND GOALS Creating within the framework of the association an optimal environment for enterprises to prosper

3. ASSOCIATION STRUCTURE

4. COMPANY STRUCTURE Leen- service Organigram

5. COMPANY DEPARTMENTS Policy department lobby at (inter)national level Market, Sectors and Economy sectoral activities and Market Information Centre Member service individual service and collective service at local and regional level

6. MEMBER SERVICE Helpdesk individual Helpdesk individual Consultants individual and collective Consultants individual and collective Legal department Individual (paid) Legal department Individual (paid) Business consultants Individual (paid) Business consultants Individual (paid) Member inrollend individual Member inrollend individual MEMBER SERVICE

7. POLICY Department Meetingpoint of members desires and concerns Monitoring trends and developments Monitoring of new legislation Outlining policies Positioning Lobby and networking

8. Hot topics 2006 Administrative burden/Red Tape Smoking Alcohol legislation Collective agreement/ relations with unions Pension schemes Food hygiene/ obesity/ food laws

9. International Affairs Member of IHRA: lobby at UN/WTO/ILO/WIPO/WHO etc. Member of Hotrec lobby European institutions

10. Market, sectors and economy 1750 Hotels 1750 Hotels 7500 Restaurants 7500 Restaurants 2700 Fastfood- and Ice cream parlors 2700 Fastfood- and Ice cream parlors 6100 Cafés and Bars 6100 Cafés and Bars 600 Tourism and Leisure 600 Tourism and Leisure 1150 Chinese and Indonesian restaurants 1150 Chinese and Indonesian restaurants 900 Discos and Auditoria 900 Discos and Auditoria

11. CURRENT EVENTS Privatisation of energy companies Risk Inventarisation and Evaluation (RIE) Pay terminals VAT-rates Internet (education) Tourist tax Prevention of legionella Trans fatty acids (Verantwoord Frituren)

12. COMMERCIAL RELATIONS Direct financial profits for members In 2006: over e 15.000.000 of discounts for members Recovering membershipfees

13. MARKET INFORMATION CENTRE Collecting and communicating market information by means of the internet: trends, market data, developments, Communication on all levels Visiting meetings and conventions Supporting sectormanagers

14. THANK YOU FOR YOUR ATTENTION KONINKLIJK HORECA NEDERLAND Royal Dutch Hotel, Restaurant and Café Association Pelmolenlaan 10 3447 GW WOERDEN Tel. +31-348 - 489 489 Fax +31-348 - 489 493 www.horeca.orginfo@horeca.org