1. SECTION 504 AND THE ELDERLY

2. SYNOPSIS OF 504 AND LAWS FAIR HOUSING REASONABLE ACCOMODATIONS ADA: NEW PROVISIONS APPLICABLE. BASICALLY EVERYTHING QUALIFIES CAN’T DISCRIMINATE MUST DEAL WITH DISABILITIES

3. PHA CLIENTS MANY ARE BECOMING ELDERLY THEY HAVE SAME PROBLEMS MAY NOT BE ABLE TO RECOGNIZE THEM AND ASK FOR ASSISTANCE MANAGEMENT MUST TAKE PROACTIVE STEPS KNOW YOUR TENANTS DON’T WAIT TO TRY TO OFFER ASSISTANCE

4. COMMON AREAS OF CONCERN DEMENTIA DISORIENTATION FORGETFULNESS ABILITY TO UNDERSTAND AND COMPREHEND SOCIAL SERVICE ASSISTANCE HEARING SIGHT

5. MORE COMMON PROBLEMS MOBILITY CARE GIVERS (INCLUDING LIVE-IN AIDES) SAFETY ISSUES: FIRES, ABILITY TO SUMMON HELP ABILITY TO GET TO THE OFFICE MEDICATION ISSUES

6. MORE EXAMPLES HEALTH CONDITIONS AFFECTING ELDERLY – WALKING, MANUAL TASKS, LEARNING, COMMUNICATING, BREATHING, EATING, WASHING AND DRESSING – TAKING CARE OF ONE’S AFFAIRS PAYING BILLS, MANAGING FINANCIAL MATTERS UNDERSTANDING RULES AND REGULATIONS

7. ARE THESE DISABILITIES? ANY OF THESE COULD BECOME A DISABILITY COVERED UNDER THE ACT. ANY OF THEM COULD AFFECT SAFETY OF THE RESIDENTS, AND OTHERS REASONABLE ACCOMODATIONS MAY BE NECESSARY IN MOST CASES

8. DETERMINING SPECIAL NEEDS DON’T ASK: – HEALTH OR MEDICATIONS – LIVE INDEPENDENTLY? – NEED HELP WITH DAILY ACTIVITIES – USE TOILET BY SELF – GET IN AND OUT OF BED BY SELF

9. CAN’T REQUIRE PHYSICAL EXAMINATION PRODUCTION OF MEDICAL RECORDS EVALUATION BY STAFF SIGNING MEDICAL RELEASE MENTAL TESTS: COUNTING BACKWARDS, ETC

10. EXCEPTION IF HOUSING ONLY FOR DISABLED IF HOUSING HAS A PREFERENCE ASK QUESTIONS ONLY ABOUT THOSE SPECIFIC AREAS.

11. YOU CAN ASK CAN YOU ABIDE BY LEASE AND MAKE PAYMENTS REFERENCES KEEP HOME CLEAN? CRIMINAL RECORDS DIRECT THREAT TO SAFETY OF OTHERS? AGE: IF HOUSING FOR ELDERLY AND NEAR ELDERLY

12. REMEMBER YOU CAN AND SHOULD ASK THE PRECEDING QUESTIONS OF ALL APPLICANTS THE PERSON (APPLICANT OR TENANT) MUST BE CAPABLE OF UNDERSTANDING WHAT YOU ARE TALKING ABOUT LISTEN AND OBSERVE ASK IF THEY NEED ANY SPECIAL ACCOMODATIONS TO MAKE THEM SUCCESSFUL TENANT REMIND THEM ABOUT NOTIFYING YOU OF ANY SPECIAL NEEDS AND YOUR PROCESS OF EVALUATING NEEDS REQUESTS

13. RESIDENT ISSUES CANNOT EVICT BECAUSE RESIDENT DEVELOPS A DISABILITY SO LONG AS THEY CAN COMPLY WITH THE LEASE AND TERMS OF TENANCY MOVING TO ACCESSIBLE UNIT – RESIDENT SHOULD REQUEST – PROCESS REQUEST – FOLLOW YOUR POLICIES

14. TENANT REQUIREMENTS DISABILITY DOES NOT EXCUSE LEASE VIOLATIONS – RENT PAYMENTS, CHARGES WHEN DUE, NOTIFYING OFFICE OF CHANGES – MAINTAINING CLEANLINESS – NOT VIOLATE LEASE, DISTURBING PEACE – DAMAGE TO PREMISES – NOISE RESTRICTIONS – PET RESTRICTIONS

15. ASSISTANCE ANIMALS ASSISTANCE ANIMAL IS NOT A PET HAVE SEPARATE ASSISTANCE ANIMAL POLICY STILL HAVE TO MAINTAIN SANITATION PHA CAN HAVE SOME RESTRICTIONS FOLLOW THE LAW IN VERIFICATION NEW TREND IS COMFORT ANIMALS

16. 504 AND ADA ISSUES RENT PAYMENT: MAYBE MID MONTH NOTICE, GOING TO APARTMENT TO COLLECT RENT FIRES IN KITCHEN: MICROWAVE, AUTOMATIC SHUT OFF. (DON’T WAIT UNTIL THEY REQUEST THIS ONE!!!!!) BAD HOUSEKEEPING: SUGGEST ASSISTANCE CARE GIVER, MORE VISITS, SOCIAL AGENCY ASSISTANCE

17. OTHER REQUESTS SPECIAL PARKING ACCESS RAMPS: MUST COMPLY WITH STANDARDS VISITORS STAYING IN EXCESS OF LEASE PROVISIONS TENANT SUPPLIED IMPROVEMENTS

18. REASONABLE ACCOMODATIONS MUST BE REQUESTED BY THE TENANT WITHOUT REQUEST, YOU DO NOT HAVE TO PROVIDE BUT BE AWARE OF SAFETY CONCERNS MAY BE REQUESTED EVEN THROUGH THE EVICTION PROCESS CANNOT ENFORCE USING YOUR FORM BE SURE THE FORM DOES NOT VIOLATE THE LAW

19. MORE ACCOMODATIONS ASK RESIDENT TO SPECIFY THE ACCOMODATION NEEDED ON THE FORM THE ACCOMODATION MUST BE RELEVANT TO THE DISABILITY: PARKING NEAR BUILDING FOR A HEARING IMPAIRED PERSON LARGE PRINT LEASE FOR SIGHT IMPAIRED VISITOR NOTIFICATION FOR HEARING IMPAIRED

20. VERIFICATION OF DISABILITY YOUR OWN OBSERVATIONS DOCTOR’S NOTE: NOT FORGERY!! RELEVANT: CENTRAL AIR VS. WINDOW UNIT THIRD PARTY WHO KNOWS INDIVIDUAL PERSON OR FAMILY MEMBER

21. IF NOT OBVIOUS REQUEST FOR PET/ASSISTANCE ANIMAL: MAY ASK FOR VERIFICATION THAT THERE IS A DISABILITY. IF NOT WOULD BE A PET. ASK FOR INFORMATION TO SHOW THE NEED FOR A DISABILITY-RELATED ANIMAL.

22. MAKING CHANGES OR DENYING UP TO PHA AFTER ASSESSMENT MINOR COSTS SHOULD NOT BE AN ISSUE STAFF TIME TO PROCESS IS NOT AN ISSUE CANNOT REQUIRE A FUNDAMENTAL CHANGE IN YOUR OPERATIONS: TRANSPORTATION TO DOCTOR, DRUG STORE, ETC., UNLESS PROVIDED TO OTHERS ALTERATIONS TO UNIT COSTS

23. BUT OFFER ALTERNATIVES CARE GIVER LIVE IN AIDE CONTACTING SOCIAL SERVICE AGENCIES SUGGEST VOLUNTEER AGENCIES ASSISTANCE

24. CONCLUSION EDUCATE YOURSEL AND STAFF ON NEEDS OF ELDERLY REMEMBER THEY MAY NOT ALWAYS BE CAPABLE OF DETERMINING THEY NEED AN ACCOMODATION ACCOMODATIONS MAY BE NECESSARY TO MAINTAIN SAFETY OF TENANT AND OTHER TENANTS

25. AND FINALLY STRESS UPON TENANTS YOUR POLICY FOR REQUESTING ASSISTANCE TREAT ALL TENANTS THE SAME DO NOT DELAY IN ANSWERING OR ADDRESSING THEIR REQUEST ASK QUESTIONS FROM ATTORNEY OR HUD IF YOU HAVE A BORDERLINE ISSUE: COSTS, CHARGES, ETC.