1. FOREVER 21
USER MANUAL
Updated as of May 11, 2012

2. TABLE OF CONTENTS Slide # Forever 21 Introduction 4
MGM Program Mechanics & Terms & Conditions
Referror
Referral
Application Process
Shopping Credits
Slide #

3. TABLE OF CONTENTS Screenshots 1.1. How To Access Forever 21 Site? 47
Slide #
Screenshots
1.1. How To Access Forever 21 Site?
1.2. Registration Page
1.3. Referral’s Page
1.4. Application Page
1.5. Admin Page
1.6. Admin Panel Page
1.7. Manage Members Data
1.8. Manage Members Referral
1.9. Manage Users
2.1. Manage Config
2.2. Manage Templates

4. INTRODUCTION
Forever 21 MasterCard is a collaboration between SM, BDO and MasterCard, This new credit card aims to make shopping easier and enjoyable with the following exciting features and benefits:
Earn rewards points when you use your card anywhere and use your points to redeem Forever 21 items from the store
Php = 1 point for all purchases made anywhere
Php = 3 points for all purchases made in Forever 21 branches
Avail of Zero Percent (0%) installment at 3 and 6 months at any Forever 21 branch (nationwide) and all other BDO merchant stores
Priority access to sale events and upcoming season offers
Get special occasion discounts and freebies
Receive invitations to exclusive Forever 21 gatherings – shopping parties, store events, etc.
Worldwide acceptance

5. MEMBER-GET-MEMBER PROGRAM PROGRAM MECHANICS AND TERMS & CONDITIONS
FOREVER 21 MASTER CARD
MEMBER-GET-MEMBER PROGRAM
PROGRAM MECHANICS AND TERMS & CONDITIONS
REFERROR:
The promotion is exclusively available to the recipients of the SMS and E-direct mailer. These are the existing cardholders of the Forever 21 MasterCard and shall be referred to as the “Referrors”. This consists of F21 accounts approved for year 2011.
Promotion period is from June 1 to August 31, 2012.

6. Referrors may refer friends, colleagues and family members provided that their referral has met the indicated criteria. (See Referral below)
Only Referrors with referrals whose application forms were received within promo period and subsequently approved shall be part of the promo.

7. REFERRAL: Referral criteria are the following:
With no principal BDO Credit Card or has not had one in the last 6 months;
Is years old;
Has an annual income of at least P 240,000;
Is residing in the Philippines with a landline;
Has signed and completed the Member-Get-Member (MGM) application form;
Has submitted the required documents; and
Has met BDO’s review criteria.
To find out the status, the referrals can call the customer contact center at (02) or domestic toll free number
Once approved, the referral should call the customer contact center for card activation.
Only the approved referral can receive the Forever 21 MasterCard upon card delivery. He/she MUST present the same ID he/she submitted to BDO during application.

8. MGM APPLICATION PROCESS:
Cardholder must first register as a Referror to qualify for the program. To do this, cardholder must first log onto the website: Referror must use his/her existing mobile or address on file.
Client must completely fill out the information needed by following the step-by-step process on-line. This should include agreement to the terms and conditions and completion of all required fields for registration.
Client must then wait for the confirmation of successful registration then may proceed in referring prospective accounts.

9. After Referror's successful referral, a notification via SMS/ is received by the Referral together with the features and benefits as well as promo mechanics.
Referral must then download the MGM application form from the same site. This form is strictly to be used in order to qualify for the program. The use of forms other than the MGM Application form disqualifies the Referror from earning shopping credits.
The MGM form must be completely filled out by the Referral.

10. The MGM Application Form may be submitted via the same site by attaching the scanned MGM form and required documents and aggreeing to the terms and conditions of the program. Referral may also send the MGM form to any of the following options:
Send via to: and indicate Subject – F21 MGM
Fax to (02) or (02)
Drop off the form in any of the BDO branch or Forever 21 shops in the Philippines
Send via mail to
BDO Forever 21 MGM Program C/O MasterCard Sales 11F JMT CONDOMINIUM Ortigas Center Pasig City

11. Required documents for MGM applications are:
Photocopy of 1 valid ID. Must be a photo and signature bearing ID card. The acceptable ID cards are the following:
Passport
Driver's License
Professional Regulations Commission ID
Government Service Insurance System E-Card
Social Security System Cardholder
Overseas Workers Welfare Administration ID
OFW ID
Seaman's Book
Alien Certificate of Registration
Government Office ID and GOCC ID
Home Development Mutual Fund ID
Company Ids
* For Foreigners: ACR/ICR. The applicant may present a Special Investor’s Resident Visa & Visa’s Philippine Economic Zone Authority with EO 226.

12. Credit card with other banks.
If applicant is not an existing cardholder of any bank, he/she must submit any one (1) of the following:
ITR of BIR form 2316
Three (3) months payslip
Original Certificate of Employment and ITR or BIR form 2316
For Self-Employed, photocopy of latest Income Tax Return (ITR) duly stamped as received by the Bureau of Internal Revenue (BIR), and Audited Financial Statement (AFS).
Photocopied MGM application forms should still bear the original signature of the Referral. Applicant must sign on all mandatory signature fields.

13. Incomplete application form will be called out by the Telesales Team for completion.
In case of multiple card applications by a single Referral and submitted through different channels:
Referror – the Referror of the card application which was first received and subsequently approved by the bank shall be the Referror who will be eligible for the shopping credits.
Acquisition Channel – If application received and subsequently approved by the bank of the Referral’s name was received through an acquisition channel apart from the MGM program, then no Referror is eligible for shopping credits.

14. SHOPPING CREDITS: The shopping credits have no expiry date.
The Referror will receive P300 shopping credits for every approved Forever 21 MasterCard referral.
Shopping credits will be credited in the referror's Forever 21 MasterCard within the end of the following month. Referror will be notified via SMS / about the shopping credits that will be given within the end of the following month. She/He will be able to view this in the Statement of Account.
In case a Referror is found to have made or engaged in invalid, fraudulent or multiple redemptions for the same, duplicate or related applications, as determined by BDO, BDO shall have the right to charge the shopping credits to the Referror's Forever 21 MasterCard.
The shopping credits have no expiry date.

15. SCREENSHOTS

16. REGISTRATION PAGE

17. REGISTRATION PAGE (TERMS & CONDITIONS)

18. REGISTRATION PAGE (TERMS & CONDITIONS)

19. REGISTRATION PAGE

20. EMAIL CONFIRMATION FOR SUCCESSFUL REGISTRATION

21. REFERROR’S PAGE

22. REFERROR’S PAGE

23. REFERROR’S PAGE

24. EMAIL CONFIRMATION FOR SUCCESSFUL REFERRAL

25. APPLICATION PAGE (DOWNLOAD TAB)

26. APPLICATION PAGE (SUBMIT TAB)

27. APPLICATION PAGE (ATTACH THE SIGNED FORM THEN SUBMIT)

28. APPLICATION PAGE (AFTER UPLOADING THE DOCUMENTS)

29. EMAIL CONFIRMATION FOR THOSE WHO SUBMIT THE FORMS

30. TERMS & CONDITIONS PAGE – Application’s Page

31. LOGIN PAGE

32. ADMIN PANEL PAGE

33. ADMIN PANEL AND SUB NAVIGATION PAGE

34. MANAGE MEMBERS DATA PAGE

35. MANAGE MEMBER’S REFERRAL PAGE

36. VIEW MEMBER’S REFERRAL PAGE

37. MANAGE USERS PAGE

38. ADD NEW USER PAGE

39. EDIT USER PAGE

40. MODIFY ACCESS PAGE

41. MANAGE CONFIG PAGE

42. ADD NEW CONFIG PAGE

43. EDIT CONFIG PAGE

44. MANAGE TEMPLATES PAGE

45. ADD NEW TEMPLATE PAGE

46. EDIT TEMPLATE PAGE

47. 1.1. HOW TO ACCESS FOREVER 21 SITE?

48. 1.2. REGISTRATION PAGE
Register your address or mobile number.
Input a valid address or mobile number.
Then click submit button.

49. 1.2. TERMS & CONDITIONS PAGE
Click the checkbox if you agree to the Terms & Conditions.
Then click submit button.

50. 1.1.2. Input your personal information

51. Input the following personal information:
*Full name
*Birthday
Default data for registration used (mobile or address)
*Mobile number
Residence address
Company address
Company phone
Click submit button
(Then to be redirected to the referral’s page)
Note: Field with an* is a required field.

52. 1.1.3. The user will receive an email notification for successful registration

53. 1.3. REFERRAL’S PAGE HOW TO REFER?
This option enables you to refer as many relatives and friends as you want.
HOW TO REFER?
STEP 1
If you are a new user, register. If you are a registered member, concatenate your address to Forever21 URL )
STEP 2
Input personal information of your referral ADD button enables you to add more referrals.
STEP 3
Your friend will receive an stating you referred him to Forever21 together with a link for the application page.

54. 1.3. REFERROR’S PAGE
This option enables you to refer as many relatives and friends as you want.

55. Input the following information:
*Full name of a relative or a friend
*Valid mobile number
*Valid address
*Landline number
Birthday
Complete address
Company
Company telephone number
Click Submit Button
ADD Button
Option to enable you to add more referrals
Note: Field with an * is a required field.

56. Listed below are the total item(s) and valid (s) of referral/s Confirmation will be displayed for complete and successful referral/s.

57. 1.1.5. The referred user will receive an email notification

58. Your friend will receive an stating of your referral together with a link to the application page

59. 1.4. APPLICATION PAGE HOW TO APPLY?
This option enables you to be a registered member of Forever 21
HOW TO APPLY?
STEP 1
Go to the link provided on notification (Referral)
STEP 2
Check the Terms and Conditions to enable the download link of the application form (in PDF file format)
STEP 3
Sign up the application form. Upload the signed form then submit.
You may also send the application form by clicking the
STEP 4
You will receive an confirming the submitted application form.

60. 1.4. APPLICATION PAGE
This option enables you to be a registered member of Forever 21
Download Tab

61. Check the Terms and Conditions to enable the download link of the application form
The application form below is the downloaded format in .PDF extension

62. Referred By
“ALLEN_MEDINA” is the referrer.
Address
is the address of the registered member.

63. Submit Tab

64. 2.1.2. Click the “ATTACH the signed form then submit” link

65. Enter the email address of a relative or friend that you’ve referred
Choose file/Upload the duly filled application form
Click Submit button.
Note: The address is the person that you’ve referred.

66. 2. 1. 3. You may send via email by clicking “forever21application@bdo
You may send via by clicking
The applicant will receive an confirming the submitted application form

67. 1.5. ADMIN PAGE 2.1.5. How to Login? Go to this link
Enter a valid username
Enter a valid password
Click/enter the login button

68. 1.6. ADMIN PANEL
This section features the following:

69. 1.7. MANAGE MEMBERS DATA
This option enables to modify member’s status as approved or declined

70. 2.1.6. Search for an existing user
Enter a specific keyword to search, example above is “FULLNAME”
You can also search by using the following buttons:
First- shows the first member on the record.
Previous- shows the previous record of the current account.
Next- shows the next record of the current account.
Last- shows the last member on the record

71. 1.8. MANAGE MEMBERS REFERRAL
This option enables you to export to excel, download .ZIP and modify status of member’s referral/s as approved or declined

72. 2.1.9. Search for an existing member's referral
Enter a specific keyword to search, example above is “ ”.
You can also search by using the following buttons:
First- shows the first member on the record.
Previous- show the previous record of the current account.
Next- shows the next record of the current account.
Last- shows the last member on the record

73. 3. 1. 2. User can export to excel(
User can export to excel(.csv) all records of member’s referrals by stating a specific date range
User can View Members Referral by clicking a specific record

74. 1.9. MANAGE USERS
This option enables you to add a new user with appointed access level as an administrator or as a user

75. Enter a username
Enter a password
Confirm password
Enter user last name
Enter user first name
Select a gender
Enter a address
Enter a mobile number
Enter a address
Enter a city
Enter a country
Choose an access level between administrator and user
Click save button

76. 3.1.4. Edit User The user can’t edit the username
The user can’t change the address
The user can’t change the mobile number

77. Modify
The user can modify the access in every module in Admin Panel by checking add,
edit or delete checkbox
Click Save Changes button if the user wants to apply the changes in controlling a module
Click Cancel button if the user don’t want to save the changes

78. 3.1.6. Search for an existing user
Enter a specific keyword to search, example above is “NAME”
You can also search by using the following buttons:
First- shows the first member on the record
Previous- show the previous record of the current account
Next- shows the next record of the current account
Last- shows the last member on the record

79. 2.1. MANAGE CONFIG
This option enables you to add a new CONFIG_NAME and CONFIG_VALUE
Enter a Config name
Enter a Config value
Then click Save button

80. 3.1.8. Edit Manage Config Edit Config name Edit Config value
Then click Save button

81. 3.1.9. Search for an existing config_name and config_value
Enter a specific keyword to search, example above is “CONFIG_NAME”
You can also search by using the following buttons:
First- shows the first member on the record.
Previous- show the previous record of the current account
Next- shows the next record of the current account
Last- shows the last member on the record

82. 2.2. MANAGE TEMPLATES
This option enables you to change the appearance of the template
Click the status of a specific skin name, whether if the user want to change it to active or set as default.

83. 4.1.2. Search for an existing skin name
Enter a specific keyword to search, example above is “NAME”.
You can also search by using the following buttons:
First- shows the first member on the record
Previous- show the previous record of the current account
Next- shows the next record of the current account
Last- shows the last member on the record

84. END OF MANUAL