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Manual with Marketing Yamagata Intech (Shanghai) Co., Ltd. © 2013 YAMAGATA INTECH SHANGHAI Co., Ltd. All rights reserved.

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Presentation on theme: "Manual with Marketing Yamagata Intech (Shanghai) Co., Ltd. © 2013 YAMAGATA INTECH SHANGHAI Co., Ltd. All rights reserved."— Presentation transcript:

1 Manual with Marketing Yamagata Intech (Shanghai) Co., Ltd. © 2013 YAMAGATA INTECH SHANGHAI Co., Ltd. All rights reserved

2 Introduction of Yamagata

3 Global Offices © 2013 YAMAGATA INTECH SHANGHAI Co., Ltd. All rights reserved 3 JAPAN CHINA YAMAGATA (Wuxi) Co., Ltd. Wuxi 2002~ ISO9001, ISO14001 YAMAGATA (Xiamen) Co., Ltd. Xaimen 1999~ ISO9001, ISO14001 YAMAGATA (Guangzhou) Co., Ltd. Guangzhou 2003~ YAMAGATA (Hong Kong) Co., Ltd. Hong Kong 2000~ Dongguan (Joint venture with local company) 1999~ YAMAGATA INTECH (Shanghai) Co., Ltd. Shanghai 2002~ (ISMS ISO27001) Shaoxing 2003~ Dalian 2004~ EAST ASIA JAPAN YAMAGATA Corporation Yokohama 1906~ Corporate functions YAMAGATA INTECH Tokyo 1983~ Offices : Wako, Yokohama, Nagoya, Osaka, Miyazaki YAMAGATA JAPAN Corporation Fukushima 2010~ Functions : Production, Kitting, Distribution center KOREA YAMAGATA KOREA Inc Seoul 2013~ EUROPE YAMAGATA EUROPE Belgium (Gent) 1998~ Bratislava(Slovakia) 2008~ YAMAGATA (SLOVAKIA) s.r.o. Surany (Slovakia) 2008~ SOUTHEAST ASIA YAMAGATA (SINGAPORE) Pte. Ltd. Singapore 1989~ YAMAGATA (MALAYSIA) Sdn. Bhd. Nilai, Penang 1991~ ISO9001, ISO14001 YAMAGATA INTECH (MALAYSIA) Sdn. Bhd. Kuala Lumpur 2010~ ISO9001, ISO14001 YAMAGATA (THAILAND) Co., Ltd. Bangkok 1995~ ISO9001, ISO14001 YAMAGATA VIETNAM Co., Ltd. Hanoi 2005~ ISO9001, ISO14001; GP 4.0 Eco Partner Certificate (Samsung); LG Certificate on Quality and Environment YAMAGATA SOLUTIONS VIETNAM Co., Ltd. Hanoi, Ho Chi Minh 2012~ USA YAMAGATA DOCUMENT SOLUTIONS AMERICA Inc. San Diego 2010~ INDIA YAMAGATA PRINT SOLUTIONS (Chennai) Pvt. Ltd. Chennai 2007~ YAMAGATA PRINT SOLUTIONS (New Delhi) Pvt. Ltd. New Delhi 2012~

4 4 Core Business © 2013 YAMAGATA INTECH SHANGHAI Co., Ltd. All rights reserved JAPAN

5 New Manual Style with Marketing Task-based Manual ( UT_PEG)

6 6 New Manual Style I can not understand exact what i want 「 To understand the basic function but can not use clearly ・・」 To touch the Product 「 To find the article to understand but... I don’t have a manual can not find the manual 」 To read paper manuals × Why i can understand easily? 「 easy to understand 」 To ask the person who have knowledges Today, world is becoming Multiple functions society © 2013 YAMAGATA INTECH SHANGHAI Co., Ltd. All rights reserved

7 7 New Manual Style Knowledgeable person is not always beside you We think Manual must be always beside users and attend to every need Nobody don’t want to read manual Users purpose just to use the products To find the answer from independent research to create new manual style We create the new style manual which direct to connect product. We strongly believe that this manual method change want become can © 2013 YAMAGATA INTECH SHANGHAI Co., Ltd. All rights reserved

8 8 UT_PEG Manufacture view Users viewYAMAGATA view Manual Environment © 2013 YAMAGATA INTECH SHANGHAI Co., Ltd. All rights reserved

9 9 Manual Environment User Task-based Platform for Embedded Guidebook.

10 Feature of UT_PEG① 10 ？ Table of Contents Index Contents Can not find… Easy to find the contents from Index but can not find exact what user want. Task-Based Manual Manual Environment © 2013 YAMAGATA INTECH SHANGHAI Co., Ltd. All rights reserved

11 11 Manufacture view to Users view. To developed New Manual standard YAMAGATA offer New digital manual style User-Task based Manual （ UT_PEG ） Internet ( Mobile Phone ） Type UT_PEG How to use ○○ SearchSearch Built-in Type UT_PEG contents[want to ~~] change to segmentalize User-Task To use Natural languages for article to explain how to use with search engine © 2013 YAMAGATA INTECH SHANGHAI Co., Ltd. All rights reserved

12 Case Study

13 13 UT_PEG Structure Case © 2013 YAMAGATA INTECH SHANGHAI Co., Ltd. All rights reserved Searching Contents User Task

14 14 Music Player Case Oct. 2010 Release Date Operation Status Improve the feature and function of the product. Improve the customer satisfaction. Decrease the call center cost. Improvement Results © 2013 YAMAGATA INTECH SHANGHAI Co., Ltd. All rights reserved

15 Mobile Embedded Manual Manual Trending © 2013 YAMAGATA INTECH SHANGHAI Co., Ltd. All rights reserved15 Start Scroll Drag Cover Mobile Call Functions M M

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