1. Joe Dobbs Virtual Reference Coordinator

2. Statistics Survey Results UT Austin Online Reference QuestionPoint -vs- Instant Messaging Questions

3. Ask a UT System Librarian Usage 959 Chats

4. Sept – Oct 2007 Users by UT Component 39 % 25 % 16 % 9 % 6% 1% Total - 285

5. 2007 Chats Handled by UT Component 959 Chats

6. 2007 Chats by Hour

7. 2007 Survey Results Was this service easy to use? 156 Surveys

8. 2007 Survey Results I prefer asking questions online, using e-mail or chat. 156 Surveys

9. 2007 Survey Results Are you satisfied with the hours of service? 156 Surveys

10. 2007 Survey Results Were you satisfied with the answer to your question? 156 Surveys

11. 2007 Survey Results Would you use this service again? 156 Surveys

12. UT Austin Online Reference Email Questionpoint IM Reference Pilot Meebo

13. Questionpoint Patron Queuing Multiple Librarians Transcripts Surveys &User Comments User Data –Affiliation, Email Integrated Follow-Up Reports & Statistics? Unstable? Slow No Typing Indicator Usability Users Need to Come to Us Lack of Presence Indicator ProsCons

14. Meebo Pros Stable Fast Free Usability User-centered Typing Indicator Presence Indicator Cons One login/shift changes No Queuing No Transcripts No User Data No Automated Statistics

15. Meebo

16. IM Interoperability

18. Meebo and Ask a UT System Librarian? Problem monitoring two Meebo-based services at the same time Shift changes Lack of transcripts No patron information

19. New Logo Pens Posters (download and print)