1. Denver, Colorado

2. Spring Institute has been designated by the Office of Refugee Resettlement to provide technical assistance for English Language Training programs serving refugees.

3. By phone - 303.863.0188 By fax - 303.863.0178 By email - elt@springinstitute.org By mail - 1610 Emerson St., Denver, CO 80218 On the web - www.springinstitute.org Through conferences Through training Through workshops Through consultation Through published materials

4. FIVE LEVELS OF ACTIVE LISTENING

5. Level 1. BASIC ACKNOWLEDGEMENTS Nonverbal responses: head- nodding, leaning forward or backward, folding or unfolding arms, making eye contact or looking away, and so on. Verbal responses: “uh-huh,” “oh really,” “no kidding?” “nah,” “huh” and so on. These responses are necessary to let the speaker know you are listening.

6. Level 2. SILENCE We are conditioned to speak rather than listen, but when we are able to discipline ourselves to be silent, we usually find out more information from the speaker.

7. Level 3. QUESTIONS Asking questions not only tells the speaker you’re interested in what is being said, it also tells the speaker you want to know more. Asking questions helps to gain a better understanding of the other person’s point of view.

8. Level 4. PARAPHRASING Paraphrasing is a response tool used to verify understanding on the part on the listener. It focuses on content, and involves interpreting what you think the speaker said, then getting verification that you are correct.

9. Level 5. REFLECTIVE LISTENING Reflective listening is considered to be a very high level of response because the listener identifies and responds to the speaker’s apparent emotion by filtering through the content. ___________________________________ ____ LMC Learning Design Center ** Adapted from the work of Jerry Wisinski

10.  Share responsibility for communication  Invite the speaker to speak more slowly  Repeat what you believe the speaker has said  Read the speaker’s lips.  Give the speaker plenty of time in which  to communicate  Listen to all that the speaker has to say  before assuming that you do not understand  Observe body language  Listen and Expect to understand  Avoid using slang or jargon Tips for Interacting with Limited English Speakers

11. REFUGEES ASYLEES UNDOCUMENTED

12. Any person who is outside his or her country of nationality who is unable or unwilling to return to that country because of persecution or a well- founded fear of persecution.  persecution based on race, religion, nationality, membership in a particular social group, or political opinion  must generally be outside their country of last habitual residence to qualify as a refugee  numbers by geographic area set annually by the President in consultation with Congress  eligible to adjust to lawful permanent resident status after one year of continuous presence in the United States Who is a refugee?

13. Main Countries of Resettlement of Refugees US Australia Canada Sweden Finland Norway New Zealand Denmark Netherlands UK

14. Africa 15,500 East Asia 17,000 Europe and Central Asia2,500 Near East/South Asia 35,000 Unallocated 5,000 Fiscal Year 2010 Refugee Admissions

16. Early employment through job training and education Successful community integration Avoidance of poverty and welfare dependence

19. Refugees must repay the U.S. Government for their travel costs. Refugees must report all income to the state and county government. Refugees must register for selective service. Refugees must pay taxes.

23. Denver, Colorado