1. Tell Us Once for Birth and Bereavement
Sunderland City Council :Tell Us Once
Tell Us Once for Birth and Bereavement
Sunderland South Forum
26 September 2012
Karen Lounton
Deputy Registration Services Manager

2. Sunderland City Council :Tell Us Once
‘Tell us Once’ is a major programme, being led by DWP on behalf of Government as a whole, to transform the way in which people can tell Government (central and local) about changes to their circumstances.
At its heart – as it says on the tin – is the proposition that people should only have to tell us things – like a birth or death – once and we will make sure that information reaches all the Government Departments and Agencies that need to know. That sounds an utterly obvious thing to do – and it is – but making it a reality is very challenging.”
Sir Leigh Lewis, Permanent Secretary Department for Work and Pensions (2006 – 2011)

3. Sunderland City Council :Tell Us Once
A brief history
Sunderland City Council chosen as a ‘Pathfinder’ authority by the Department for Work and Pensions (DWP) January 2010
Project Team established to work with DWP to develop and launch TUO for Birth and Bereavement in Sunderland
Tell Us Once Birth launched November 2010
Tell Us Once Bereavement launched October 2011
Tell Us Once Coroners launched June 2012

4. Sunderland City Council :Tell Us Once
Tell Us Once Birth
The following organisations will be contacted with information on the birth:-
Department for Work and Pensions
Jobcentre Plus
Housing Benefit and Council Tax Benefit Office
Library Services
Children’s Services
HM Revenue & Customers (HMRC)
Child Benefit
Child Tax Credit or Working Tax Credit

5. Sunderland City Council :Tell Us Once
Customer Feedback
100% of customers agreed that the Tell Us Once Birth service was easy and convenient to use.
100% of customers agreed that they trusted the service provided.
92% of customers agreed that the service had saved them time in notifying other parties about the birth.
99% of customers who used the Tell Us Once Birth service would recommend it to other new parents.

6. Tell Us Once Bereavement
Sunderland City Council :Tell Us Once
Tell Us Once Bereavement
The following organisations will be contacted with information regarding the death:-
Department for Work and Pensions
Pension, Disability and Carers Service
Jobcentre Plus
Oversees Health Team
Ministry of Defence, Service Personnel and Veterans Agency
War Pensions Scheme
HM Revenue & Customs
Child Benefit
Child Tax & Working Tax Credit
Personal Taxation

7. Tell Us Once Bereavement
Sunderland City Council :Tell Us Once
Tell Us Once Bereavement
Identity and Passport Office
Driver and Vehicle Licensing Agency
Sunderland City Council
Council Tax
Libraries
Blue Badges
Adult Services
Children’s Services
Collection of payment for council services
Electoral Services

8. Sunderland City Council :Tell Us Once
Customer Feedback
100% of customers agreed that the TUO Bereavement service was easy and convenient to use.
100% of customers agreed the service was provided promptly when they needed it.
100% of customers agreed the service had saved them time and money notifying other parties about the bereavement.
100% of customers were satisfied with the TUO Bereavement service.

9. Customer Comments Really helpful service as such a difficult time.
Sunderland City Council :Tell Us Once
Customer Comments
Really helpful service as such a difficult time.
Such a convenient service, I can’t understand why it isn’t compulsory.
We had enough on our plate at the time of my brother’s death, and this service definitely helped.
100% recommend the service to any family at such a stressful time. Thanks so much.
Fantastic! I had no experience of what to do in a bereavement, my mind was not in the right place but the Registrar was so helpful. The Tell Us Once service saved me from having a headache notifying others.

10. Deputy Registration Services Manager Telephone: 0191 5617931
Sunderland City Council :Tell Us Once
Any questions?
Contact details:-
Karen Lounton
Deputy Registration Services Manager
Telephone: