1. Building Constituent Portals - Get Your Hardhat Ready! Presented by: Debbie Feldman, Sara Rodgers, Sherri Yerk-Zwickl

2. Lehigh Overview Founded in 1865 4600 undergraduates, 2000 graduate students, 600 Faculty, 1100 Staff 4 Colleges (Arts & Sciences, Engineering, Business, Education) Research Intensive University January 2003 - SunGard Luminis Portal live

3. Lehigh Library & Technology Services Colleges and Administrativ eDepartment s Instr.Tech. Consultan t Computin g Consultan t Librarian Help Desk Enterprise Systems Library Team IT Team CC Team Systems & Networking

4. Overview Admitted Student Portal First Year Student Portal Alumni Portal

5. Admitted Student Portal Idea Purpose Development Team –Content –Technical Timeline

6. Channels Targeted Banner Other

7. Targeted Channels

8. Banner Channels

9. Other Channels

10. Admitted Student - Next Steps Solicit feedback Review and revise Future enhancements –International channel –Virtual faculty and staff ambassadors –Special programs

11. Admitted Student Portal

12. First Year Student Portal Initiated in Summer, 2003 Replaced July on-campus sessions Available when deposit is paid (typically early May) Provides critical information & preparatory tasks Development team

13. FYS Features Access to email, targeted announcements Housing application Course Request process Calculus Readiness Assessment Language survey (among others!) Health information forms e-versions of mailings, FAQ’s College Curriculum/Program info Orientation info

14. FYS 1 screenshot

15. FYS 2 screenshot

16. FYS Future What’s Next? –Dedicated Orientation tab (evoLUtion:2) –Stay with FY students until December –Create video tutorials –Add more functionality

17. First Year Student Portal

18. Alumni Graduates stay connected Access to alumni resources & services Network – career, relationships Maintain Lehigh identity Keep email account Extend recognition of Lehigh

19. Process Alumni Focus Group –Introduce Campus Portal –Survey Mock up –Channel content pulled from existing sources –Presented to Alumni Board Test accounts to select alumni Gradual roll out –Graduates –Active Alumni

20. Alumni *Connected * Engaged * Involved

21. Alumni Portal

22. Coming soon… Online community – iModules online directory MyLibrary for Alumni – 2 popular ProQuest databases

23. Alumni Portal

24. Challenges Communication (internal and external) Effectiveness Coordination Timing Support Content decisions Technical Issues

25. Benefits Increased connection with constituents Convenience Save time, $$$ Increased communication across university

26. Coming Soon… Parent MBA Distance Education

27. Conclusion "There are things known and things unknown and in between are the doors." ~Jim Morrison~ Our Advice… Communication Timing

28. Questions

29. Thank You! Debbie Feldman df04@lehigh.edu Sara Rodgers skr5@lehigh.edu Sherri Yerk-Zwickl shy2@lehigh.edu

31. Admitted Student Portal

32. FYS 1 screenshot

33. Alumni Portal