1. Workshop 3: Public-Private Partnerships in e-Government Applications Stuart James, Deputy Chairman UK-TURKEY E-GOVERNMENT SEMINAR

2. www.hedra.com Workshop Objectives To review the role and experience of UK companies supporting public bodies implement an e-government strategy To discuss similarities between UK and Turkey To consider how UK and Turkish companies can collaborate to support the implementation of e-Government

3. www.hedra.com Presentation & Workshop Plan Different Roles of Consultants and Suppliers Hedra  Services  Clients Case Study  The UK Planning Portal Workshop discussion  Similarities between Turkey and the UK  Collaboration between firms in Turkey and the UK

4. www.hedra.com Consultants (Hedra) Service of independent advice Confirming government requirements Manage other companies implementing Suppliers (Nortel) Products and product-based advice and services Understanding government requirements Manage own implementation Different Roles in Supporting e-Government Sell First step Last step Both are partners to the public sector

5. www.hedra.com Hedra Consulting – what we do We deliver direction, capacity and skills for modern public services by working with organisations to:  set strategic direction  build required organisational capacity and skills  deliver efficient and effective services  assess impact and improve performance.

6. www.hedra.com Some HEDRA clients in the UK Audit Commission Home Office British Council Metropolitan Police Cabinet Office Ministry of Defence Dept. for Food and Rural AffairsNorth Yorkshire County Council Department of Health Office of Deputy Prime Minister Department for Transport Office of Government Commerce Driver & Vehicle Licensing Agency Planning Inspectorate Foreign & Commonwealth Office Police IT Organisation HM Prison Service National Archive

7. www.hedra.com The Challenge: How good do you want to be? Low Degree of risk High Degree of Change High New ways to deliver services? New public services? New public businesses? New ways to govern?

8. www.hedra.com Case Study: the UK Planning Portal Scope: building and development planning and consent Designed with the customer in mind Meets UK Modernising Government Agenda Facilitates modernisation of planning services Unanimous and enthusiastic planning community support Strong business case in justification Makes best use of technology

9. www.hedra.com Vision - The “Portal” The Planning Portal is the cornerstone of the Planning Inspectorate’s operational systems for both internal users and external customers of the service. This will be the starting point for most journeys into the Planning Inspectorate’s operational systems. Indeed, it could be the starting point for all journeys! The Planning Portal has an interface to a Geographic Information System (GIS) that enriches the functionality delivered through the Portal. This may be used by the Planning Portal’s customers and the Planning Inspectors alike. Underpinning all of this is the Planning Casework System (PCS) that is the core operational system. This can be accessed either directly or via the Planning Portal Planning Casework System

10. www.hedra.com Planning Appeals The Planning Service  Enquiry about planning  Planning application  Application progress  Decision  Appeal  Appeal progress  Decision  Build the project

11. www.hedra.com To realise the vision ICT Strategy Service Delivery ChannelsData Management Legal and InformationBusiness Continuity Applications Architecture Security Desktop and Hardware Tele- communications UK Planning Services E-Delivery Platform Service Delivery

12. www.hedra.com Service Delivery Channels Some channels are direct to the service Interactive Digital TV (iDTV) Kiosk / Cyber café PCs Mobile Device Other channels are through Department staff TelephonePersonal Visit EmailFax Mail

13. www.hedra.com Service Delivery Channels – 2001 The main service delivery channel is the traditional access via the post or over- the-counter personal visit Telephone call handling represents a sizeable service delivery channel PC and Internet access is miniscule Access through iDTV or from mobile devices is non- existent

14. www.hedra.com Service Delivery Channels – 2004 Use of post and over-the-counter services will fall rapidly Telephone call handling will grow slightly and still represent a sizeable service delivery channel PC and Internet access will grow dramatically to become the main service delivery channel Access through iDTV or from mobile devices will remain non-existent

15. www.hedra.com Operational Systems Support Systems E-Government Systems Data Management – Typical Repositories Planning Portal Web software Content Management GIS GIS Product Proxy Server J2EE XML PCS Unisys / FabaSoft XML Data Repository ISS TCO XML IRPM WS Atkins XML Department’s net Microsoft.Net Content Management XML HR Repository HRI PWA XML Finance Repository Flexi Interflex XML Payroll CMG XML Finance SAP Financials XML

16. www.hedra.com Presentation & Workshop Plan Different Roles of Consultants and Suppliers Hedra  Services  Clients Case Study: The Planning Portal Discussion  Similarities between Turkey and the UK  Collaboration between firms in Turkey and the UK

17. Workshop 3: Public-Private Partnerships in e-Government Applications Stuart James, Deputy Chairman UK-TURKEY E-GOVERNMENT SEMINAR