1. Considerations

2. Staff - Shared or Dedicated Systems Different Accounting Procedures Property Management Difference in Relationships Different Legal Knowledge Different Contracts

3. Negotiator What is their personal priority? What motivates? What help them earn? Would that divert their focus? Can you sell two services at once?

4. Software programmes are generally not good for both sales and lettings Record Keeping requires ongoing retention of more data for longer How are you going to deal with utilities, deposits etc

5. Accounting more involved Any experience? Non-Resident Landlords and Tax Bank Accounts Clients Ledgers Do you know what are clients funds? Insurance requirements PI etc

6. Repairs Contactors Legal requirements Gas Electricity EPC Water Immigration Different and Wider CPR Local Licensing Energy Efficiency

7. Initial transaction is for long term Added value is only achieved if retained business Landlord are fickle and do move More contact but builds relationships

8. Over 90 pieces of legislation and regulation Change can be rapid and often 9 pending new requirements Resource required to gain skill Legal support requirement Many more court cases and regular change of thought/interpretation

9. Terms of Business Tenancy Agreements Updating of above Adding specific requirements

10. Thank You