1. Network Management Technology and Products

2. Objectives After you complete this module, you will be able to: —Define and describe the functions of network management —Describe the common applications for network management —Identify network management sales opportunities —Describe the Nortel Networks network management products and the benefits and features of each —Explain the advantages of Nortel Networks network management solutions over the competition —Correctly match a Nortel solution to customer requirements after completing a case study or sample application

3. What Is Network Management? Network management is the process of monitoring and controlling operation of a network Network management may include: —Overseeing daily network operations —Locating and resolving problems —Planning for future changes to the network —Monitoring network utilization, errors, and protocols —Security and Accounting

4. What Are The Issues With Managing Networks? Who is using the bandwidth? When is my usage the greatest? Can I move existing equipment, or do I have to buy?

5. Cost of LAN Purchase: 16% Cost of Operations: 84% Why Is Network Management Needed? Monitor Trends Centralize management Simplicity

6. Capital 21% Administration 9% Technical Support 27% End User Operations 43% Network Management Costs

7. Cost of Operations: 55% Cost Savings with Nortel Networks: 45% After Management Administration 34% Physical Management 55% Troubleshooting 21% Asset Management 13% Device Management 8% Before Management Network Management Costs

8. How Does Network Management Help? The right network management tools can compensate for the lack of resources

9. Network Managers Need To Know What: —What the network looks like —Network performance information —Who is using the network Why: —Proactive in preventing problems before they start —Solve problems that do occur

10. Network Management Fundamentals SNMP How SNMP components interact MIB types Management platforms

11. MIB Proxy Agent SNMP Management console Managed Device Simple Network Management Protocol (SNMP) SNMP is the standard for network management SNMP provides the set of rules for how network management operates SNMP Components: —Managed Devices —Network management station or console —Agents and Proxy Agents —Management Information Base (MIB)

12. Management workstation Manager Software Managed Server SNMP Agent SNMP Protocol LAN MIB How SNMP Components Interact

13. MIB Types MIBs are either based on public standards information or vendor specific information Standard MIBs —MIB-I —MIB-II —RMON —RMON2 Private MIB—defines vendor-specific devices and components for management

14. Nortel Networks Agents Standard —Basic hub control and statistics Advanced —Powerful embedded management capabilities—such as thresholds, node security, Autotopology, and four RMON groups Advanced Analyzer —Most powerful embedded agent technology, containing full support for all RMON groups, excellent performance, and exclusive SuperRMON support.

15. SUNSunConnect’s Soltice UNIX Domain Manager Hewlett-HP OpenView NetworkUNIX & NT Packard Node Manager HP OpenView for WindowsWindows IBM Tivoli NetView/6000AIX NovellManageWise Windows VENDORPRODUCT / PLATFORMOPERATING SYSTEM Management Platforms

16. Inexpensive package For small growing networks Simple and easy to use Familiar Win 95 interface Sales Opportunities–Optivity Workgroup Target Customer: —Customer needs simple-to-use Windows- based management —Only has Ethernet or token ring devices installed —Has System 800™, System 2000™, or System 3000™ hubs, BayStack™ family of hubs and switches, 50x Token Ring hub, and the 301, 302, 350, and 28000 Fast Ethernet/Ethernet Switches —Issues being faced: —Network is important business tool —Few or no trained management staff —Lacking network management skills

17. Sales Opportunities-Optivity Campus Target Customer: —250 nodes —Windows-based management needed —Only has Ethernet or Token Ring devices installed —Has the appropriate hardware (see notes) Issues being faced: —Network is a very important business tool, but: –Staff is unable to respond to increasing network troubleshooting and changes –Management platform lacks hub application –Network sniffers require separate management

18. Optivity Workgroup Optivity Campus Optivity Enterprise Optivity Windows ‘95 Windows ‘95/NT UNIX HP OpenView SunNet Mgr HP OpenView NetView AIX Optivity NMS 8.x Analysis Planning Optivity 2000, 5000, Baystack Accelar, 28K, 58K, Centillion FDDI, ATM, Remote Access, Cable Modem, RMON probes Tivoli TME Windows ‘95/NT Analysis NT Optivity Analysis NT Optivity Product Family

19. Optivity Workgroup Management capabilities —System 800™, System 2000™, and System 3000™ hubs —3K Modules: 3405, 3475, 3410 —StackProbe™ and PocketProbes —10BASE-T and 100BASE-T stackable Ethernet hubs —BayStack 50x Token Ring hub —BayStack 301, 302, 350, and 28200 Fast Ethernet/Ethernet —Quick2Config™, RouterMan, RMON Summary

20. What Problems Does Optivity Workgroup Solve? Enables network administrators with limited expertise to manage their network’s critical devices —Routers —Hubs —Other critical resources –NetWare file and print servers Lets less-experienced network managers configure, manage, and troubleshoot routers

21. Optivity Workgroup - Putting It Together Optivity Workgroup Checklist: —Customer has Windows 95 — Is needed if the customer wants to manage hubs and switches — Is needed if the customer also wants to manage routers —Customer has hardware that is manageable by Optivity Workgroup

22. Optivity Workgroup- Key Sales Messages Inexpensive management package for customers with small growing networks Simple and easy to use Familiar Win 95 interface

23. Optivity Campus Threshold Manager —Allows monitoring of thresholds set by network manager with RMON statistics Hardware platforms —486 33Mhz or better —OS- Win 95 and NT Management platform —HP Open View —Tivoli TME NetView

24. Router Management (RouterMan) Hub Management (Expanded View) Switch Management (Switch Monitor) Router Configuration (Quick2Config) Agent Manager VLAN Configuration (LANarchitect) Topology Views Network Trouble- shooting On-line Help & Multimedia Tutorial Report Manager RMON Analysis Autodiscovery Threshold Manager Alarm Manager Optivity Campus Command Center Optivity Campus Product Layout

25. Optivity Campus - Putting It Together Optivity Campus Checklist: —Customer has Windows 95 or NT —Customer has HP OpenView or needs it, or has Tivoli TME NetView —Customer has hardware that is manageable by Optivity Campus —Size of the network require the features of Optivity Campus (no more than 250 nodes)

26. Optivity Analysis for Windows NT Full featured RMON console Autodiscover all RMON-compliant devices on your network: switches, hubs, routers, and probes Gather network performance statistics using all RMON- compliant devices Monitor and troubleshoot your network Provides both reactive network troubleshooting and proactive network planning

27. Optivity Analysis for Windows NT Fully automated installation & startup Summary screen with Flow Index Single-step navigation between troubleshooting views —Tight integration between functions allows for simplified analysis, monitoring, and troubleshooting Full support for embedded RMON in switches Top Application and Top User views Flexible printing of graphs, tables, and reports Available separately or bundled with Optivity Campus

28. Statistics, History, Alarm, Event Switch with Embedded RMON Switch Support Automatic Discovery of Switches with RMON Summary View of All Switches Response Index Summary View of All Ports for a Selected Switch Detailed Port Level View of Utilization and Errors Port Level Alarms on All or Some Ports

29. Agents BayStack 10BASE-T Advanced Analyzer NMM 2.0 BayStack 100BASE-T NMM 2.0 5310A/SA Ethernet NMM 2.0 5510 Token Ring NMM 2.0 D5000 5DN310 NMM 2.0 Stackprobes version 5.0 AN, ANH Accelar 1000+ MIB compiler and templates allows basic polling for any device

30. Summary Screen

31. Optivity Analysis NT Benefits Intuitive graphical interface with intelligent links between applications for fast problem resolution Switch summary view —Displays status and health of every port for selected switch Network and application layer visibility —Show network and application layer protocols consuming bandwidth —Determine top users and conversations for each protocol Quick alarms for utilization, broadcasts, CRCs, and collisions Automatic detection of duplicate IP addresses

32. Job Aid: Optivity Workgroup vs The Competition

34. Optivity Workgroup vs 3Com Transcend Silver Bullets: —Discovery is limited, slow, has trouble discovering 3Com’s own devices —Device management only with limited view —Difficult to create custom useable management reports

35. Optivity Campus vs Cabletron Spectrum2.2 Silver Bullets: —Affordability: Spectrum Element Manager $500 higher than Optivity Campus 7.0 w/ Optivity Analysis NT —RMON: No on the fly RMON reports —RMON2: No ability to view traffic crossing multiple segments

36. Summary Network management is the process of monitoring and controlling operation of a local area network Network Management is important because it saves time and money Nortel Networks network management products support SUN, IBM, Windows, and HP platforms