1. Business Communication Chapter 9 Writing Reports

2. Objectives Classify reports Identify steps in planning a report Know when to use direct/indirect order Create a report outline Know the parts of an informal report Write an informal report Know when to use a formal report Identify parts of a formal report Plan and prepare a formal report

3. Vocabulary Tier 1Tier 2Tier 3 FactClassifiedReport OpinionFormalInformational reports IdeaInformalAnalytical reports AnnualPreliminaryScope StockholdersPeriodTimeline InterviewAnalysisPrimary research ExpertsInvestigatedSecondary research ExpensiveProbableInterview DataManuscriptSurvey Search engineResearchObservation Web siteLogical sequenceDocumentation BudgetObjectiveBibliography

4. Vocabulary Tier 1Tier 2Tier 3 SubtopicAspectsHypothesis ImpressBoundariesAlternative GlossaryBroadAnalyze GuidelinesCompletionConclusion Visual aidSourcesRecommendation TroubleshootingMarketsTable of contents QuestionnaireExecutive summary CompilingAppendix ConclusionsWildcard ConsultBoolean operators ValidityOutline ReliabilityAccomplish

5. Fact Say fact three times Sentence: It is a fact that Illinois state law states, it is illegal to speak English. The officially recognized language is "American." Dictionary definition: a piece of information about circumstances that exist or events that have occurred Student-friendly definition: something believed to be true

6. Fact Turn to your elbow buddy and tell them something you know is a fact…use the word fact as you tell them

7. Opinion Say opinion three times Sentence: It is my opinion that BYU is the worst school in Utah, if not the entire United States. Dictionary definition: A belief or conclusion held with confidence but not substantiated by positive knowledge or proof Student-friendly definition: something believed to be true but has no proof to back it up

8. Opinion Turn to your elbow buddy and tell them your opinion of school …use the word opinion as you tell them

9. Idea Say idea three times Sentence: It is a dumb idea to date several girls at the same time. Dictionary definition: Something, such as a thought or conception, that potentially or actually exists in the mind as a product of mental activity Student-friendly definition: a thought

10. Idea Turn to your elbow buddy and tell them a great/or dumb idea you have had before …use the word idea as you tell them

11. Annual Say annual three times Sentence: It is an annual tradition in my family to go to my Grandma’s house on Christmas Eve. Dictionary definition: Recurring, done, or performed every year Student-friendly definition: yearly

12. Annual Turn to your elbow buddy and tell them an annual tradition you have in your family …use the word annual as you tell them

13. Stockholders Say stockholders three times Sentence: I would like to be a stockholder in Coca-Cola because I would make lots of money. Dictionary definition: One who owns a share or shares of stock in a company Student-friendly definition: someone who owns part of a company

14. Stockholders Turn to your elbow buddy and tell them a company you would like to be a stockholder in.

15. Interview Say interview three times Sentence: I will interview three people on Thursday for the marketing position. Dictionary definition: A formal meeting in person, especially one arranged for the assessment of the qualifications of an applicant. Student-friendly definition: meeting with someone to find out information about that person

16. Interview Turn to your elbow buddy and tell them about an interview that you have had before …use the word interview as you tell them

17. Expert Say expert three times Sentence: Simon Cowell was an expert judge on American Idol. Dictionary definition: A person with a high degree of skill in or knowledge of a certain subject Student-friendly definition: someone that knows a lot about a topic

18. Expert Turn to your elbow buddy and tell them something you are an expert about …use the word expert as you tell them

19. Expensive Say expensive three times Sentence: One day I hope to own an expensive car. Dictionary definition: Requiring a large expenditure Student-friendly definition: lots of money

20. Expensive Turn to your elbow buddy and tell them something you would like to own that is expensive…use the word expensive as you tell them

21. Data Say data three times Sentence: She collected all the data she needed and decided not to go on a second date with Bob. Dictionary definition: Factual information, especially information organized for analysis or used to reason or make decisions. Student-friendly definition: information

22. Data Turn to your elbow buddy and tell them data you have collected before…use the word data as you tell them

23. Search engine Say search engine three times Sentence: My favorite search engine to use is Google. Dictionary definition: A software program that searches a database and gathers and reports information that contains or is related to specified terms. Student-friendly definition: program that finds information for you

24. Search engine Turn to your elbow buddy and tell them your favorite search engine to use…use the word search engine as you tell them

25. Your Turn Your group will be assigned a few vocabulary words. You need to – find the definition – create a student-friendly definition – use the word in a sentence

26. Group 1 Web site Budget Troubleshooting Subtopic Impress Glossary Guidelines Visual Aid Table of Contents

27. Group 2 Classified Formal Informal Preliminary Period Analysis Investigated Probable Executive Summary

28. Group 3 Manuscript Research Logical sequence Objective Accomplish Aspects Boundaries Broad Appendix

29. Group 4 Completion Sources Markets Questionnaire Compiling Conclusions Consult Validity Wildcard

30. Group 5 Reliability Dramatically Favorable Reasonable Routine Supplementary Parallel Report Boolean operators

31. Group 6 Informational reports Analytical reports Scope Timeline Primary research Secondary research Survey Observation

32. Group 7 Documentation Bibliography Outline Hypothesis Alternative Analyze Conclusion Recommendation

33. Writing Reports Types of Reports Defining the Report Collecting the Data Processing the Data Organizing Informal Reports Outlining and Writing Informal Reports Formatting Informal Reports Organizing and Writing Formal Reports Parts of a Formal Report

34. What styles of reports are there?

35. What is the purpose of a report?

36. What types of formats can reports be in?

37. What does it mean to identify the problem or topic?

38. What does it mean to determine the scope?

39. What does it mean to develop a timeline?

40. What is primary research?

41. What is secondary research?

42. How do you evaluate data sources?

43. What are bibliography notes?

44. What are research notes?

45. How do you create a report outline?

46. How do analyze data?

47. What does it mean to draw conclusions and make recommendations?

48. Types of Report Indicate whether you would use an informational or an analytical report in response to each request.

49. Report Style and Format Indicate the style (formal or informal) and format (letter, memo, or manuscript) for each report.

50. Report Research As a group, you have been asked to do research for a report on ways your company can improve customer service. Turn in: Article Topic outline Bibliography Research note

51. What is direct order?

52. What is indirect order?

53. What does a report outline look like?

54. What is a writing style?

55. What are the parts of an informal report?

56. What is a letter report?

57. What is a memo report?

58. What is a manuscript report?

59. Analyze Data for a Report As a group choose to complete Part A or Part B on page 337.

60. When do you use direct order and when do you use indirect order?

61. What is an impersonal writing style?

62. What are the preliminary parts of a formal report?

63. What is contained in the report body?

64. What are the supplementary parts of a report?

65. Do formal reports follow specific formatting guidelines?

66. What types of margins/spacing should you generally use?

67. Why would you use a heading?

68. What are three examples of visual aids?

69. Formal or Informal Report Indicate whether you would use a formal or an informal report in response to each request.

70. Parts of a Formal Report Indicate the part of a formal report that is described.

71. Each group will create: Cover sheet Table of contents Executive Summary Introduction Page Findings and Analysis Page – Including one table Summary, Conclusions, and Recommendations Page Works Cited Appendix

72. Group 1 Communication devices (cell phones, Facebook, Myspace ruling teenagers lives

73. Group 2 Teenagers staying out too late

74. Group 3 Everything is DRAMA in the teenage world

75. Group 4 Dating Problems for Teens

76. Group 5 Teenage Smoking, Drugs, and Drinking

77. Group 6 Teenage Depression/Suicide

78. Group 7 Teenage Bullying