1. Remote Service Solutions ATS 8550
Multi User Downloader

2. Remote Service Solutions
Definition
The ATS8550 is a Multi Client Remote Service Solution.
It is designed for Service providers to remotely configure, diagnose, interact with all Advisor Advanced and Advisor Master panels in the field.
With the purpose of offering added value services to their clients.

3. Remote Service Solutions
Benefits
Maximize service level
Remote maintenance visits
Automated tasks
Take over panel remotely to support end user/installer on site
Optimize operator efficiency
Integration possibility in Automation SW
1 GUI per panel connection
Multiple panel connections in parallel
Minimize cost related to this solution
Terminal mode of operation – reduces maintenance client PC
Comm. Server to be shared between all operators
Need feedback on savings; improved quality / Data

4. Remote Service Solutions
Pricing
ATS8550
E- Pricing (Euro)
CD with installation files
Dedicated 3rd level engineering Support (via phone) to help during installation for 1 year.
2500€
Unlimited Software updates
Notifications when new version is available
Excl. -- Possibility to fly over engineer (1500€ + travel cost)
ATS8550-Support
E- Pricing (Euro)
Licence for additional 1 year support
750€/yr
Free updates
Dedicated 3th level engineering support (Through Phone)
Excl. -- possibility to fly over engineer (1000€/ day + travel cost)
Availability Advisor Advanced – 4 Nov. ‘13
Advisor Master – 1 Jan ‘14
UTC F&S Company Confidential

5. Remote Service Solutions
Approach Large Accounts with Monitoring stations:
New customers:
explain added value of this solution and try to pull in ATS Master / Advisor Advanced panel solution.
Existing customers:
explain added value and Support plan in order to move them over from Titan or Standalone Downloader.
UTC F&S Company Confidential

6. Remote Service Solutions
Diagnostics
Command & Control
System status
RSSI levels
Remote Walktest
Arm/disarm
Bypass open zones
Open Doors
Pircam Integration
Remote Configuration & Services
Test camera
Check pic log
Save pics
Panel Configuration
Change user codes
Read Event Log
UTC FS company confidential

7. Remote Service Solutions
Overview
+50 operators
Shared SQL
Database
+100K panels
SQL DB
PSTN / IP / GPRS
UTC FS company confidential

8. Advisor Advanced ATS8550
Delta Security in France
Set up Supports the business model of Delta
Tests Start Nov 1 – release
Currently training operators
Pilot installed
Results
Feedback Pending

9. Remote Service Solutions
Overview
IP/
GSM/
PSTN
Communication Server (s)
Configuration
Server DB
Scheduler
Task
Automation Connector
Data Access API
Powerful Panel Configuration Tool – USB, IP, GPRS, PSTN
Remote Diagnostics - system check, remote walk test
Remote Services – change user code, arm/disarm, history log, output activation
Multi operator with multi Panel Connections
Advisor Advanced / ATS Master support
Task Schedular – Automated tasks Remote maintenace check, configuration update,..
Create reports – zone/user overview, remote service report, configuration comparison report
Statistics & Batch changes
Client or Terminal mode
Supports SQL database
Easy Panel Discovery – Plug & Play – Call back
Speaker : R. Rusek
UTC FS company confidential

10. Remote Service Solutions
+50 operators
Shared SQL
Database
+100K panels
SQL DB
PSTN / IP / GPRS
UTC FS company confidential

11. Remote Service Solutions
Operator
Automation SW
ATS8500 GUI
Client xyz
Client 123
Connect
Open DB
Connect
Open DB
Integration Automation SW via Scripts
Automatic launch of ATS8500 & panel lookup in DB
Automatic connection to panel
Separate ATS8500 GUI per panel
Multiple panel connections per operator
UTC FS company confidential

12. Remote Service Solutions
Reports
HTML / XML format
Saved as:
“accountnr - date/time - report type”
Maintenance report - System Status overview, event log, update Time&date,...
Comparison Report - Differences between Panel / DB / Restore point
Configuration Report - Overview of Full panel configuration / Specific Sections
UTC FS company confidential

13. Remote Service Solutions
Database
Statistic XML files
SQL DB
GUI for bulk changes
Database Backup & Restore
Statistics
Bulk Changes
UTC FS company confidential

14. Remote Service Solutions
Task scheduler
GUI
Create tasks
Select time of execution
Provide overview executed Task
Execute in Armed / disarmed state
Import tasks via XML possible
UTC FS company confidential

15. Remote Service Solutions
Operator access roles
Panel Functionality:
command & control actions (1)
edit panel config. data (2)
uploading panel event log (7)
exchange data with a panel (4)
browse panel data (3)
creating reports (16)
taking picture using a cam (17)
access to all panels (19)
Application functionality:
creating, removing restore points (8)
panel connections management (9)
creating, deleting panels (10)
creating database backup (11)
restoring database from a backup (12)
import/export panel from template (13)
connect to panel (14)
edit operators roles (15)
editing task scheduler in DB (18) 1 2 3 4 8 9 10 11 7 12 13 14 15 16 17 18 19
Admin X
Supervisor
Operator
Config. Eng.
Windows Credentials per operator
Access rights per operator type
19 Functionalities can be enabled:
Panel functionality
Application funtionality
UTC FS company confidential

16. Remote Service Solutions
Infrastructure
Terminal mode
Terminal mode
Data Access API
Automation Connector
Client mode
Task
Scheduler DB
Communication Server (s)
OH Receiver
IP/
GSM/
PSTN
PSTN Modems
UTC FS company confidential

17. Remote Service Solutions
Panel Connection
Direct
Call back
OH Receiver IP
Communication Server (s)
PSTN
PSTN Modems
Direct connection to or from panel
Direct connection with Callback
Call-back via OH Receiver
Supports commands to initiate callback via 3rd party appliciaton
UTC FS company confidential

18. Remote Service Solutions
Security
Panel account code
Installer code
AES Encryption key using IP
Panel HW identifier
Call-back
UTC FS company confidential

19. Remote Service Solutions
Infrastructure
SQL database MS SQL 2005 or 2008
Support Windows XP, Vista, 7 32/64 bit
.NET framework 3.5
Terminal Server
Comm server
PSTN modem recommended: MOD6000, Baush
UTC FS company confidential

20. Remote Service Solutions
Central Monitoring Station – Reduce operational cost
Remote Maintenance visits & Automated tasks
Ingredients to support efficient IT Infrastructure
Increases quality of delivered services to end users
Installer - Improve installation time
Commissioning Tool
Diagnostic Tool
Configuration Tool
End User - Increase customer retention rate
Remote support
Immediate response
Provide customised reports
A Solution with Value