2. Business Continuity & Disaster Planning Incorporating Telework into Robust plans

3. September 10-12, 2007 Los Angeles Convention Center Los Angeles, California www.ITEXPO.com 3 DEFINITION OF TELEWORK Telework and Telecommuting provide work flexibility, allowing employees to be productive outside the traditional office setting while securing a critical component to Business Continuity Plans.

4. September 10-12, 2007 Los Angeles Convention Center Los Angeles, California www.ITEXPO.com 4 TYPES OF TELEWORK Full-Time –5 days per week Part-Time –1 to 4 days per week Situational –Business Continuity –Presenteeism –As needed

5. September 10-12, 2007 Los Angeles Convention Center Los Angeles, California www.ITEXPO.com 5 TELEWORK LOCATIONS Home Satellite Office Telework Center Airplane/Airport Hotel Library Remote Hot-site Other

6. September 10-12, 2007 Los Angeles Convention Center Los Angeles, California www.ITEXPO.com 6 WHY TELEWORK? Internal Factors –Increase Employee Productivity –Attract and Retain Top Talent –Enhance Employee Morale –Reduce Overhead Expenses –Become an Employer of Choice –Improve Employee Work/Life Balance –Reduce Absenteeism –Strengthen Overall Competitiveness

7. September 10-12, 2007 Los Angeles Convention Center Los Angeles, California www.ITEXPO.com 7 WHY TELEWORK? External Factors –Pandemics –Terrorist Strikes –Inclement Weather –Road-way Construction –Rising Gas Prices –Power Outages –Floods –Earthquakes –Other Unforeseeable Events

8. September 10-12, 2007 Los Angeles Convention Center Los Angeles, California www.ITEXPO.com 8 REALITY OF EVENTS HISTORY Minneapolis Bridge Collapse –August 1, 2007 San Francisco Bay Bridge Collapse –April 29, 2007 Hurricane Katrina –August 25, 2006 World Trade Center/Pentagon Attacks –September 11, 2001 Atlanta Olympics Bombing/Traffic Congestion –July 27, 1996 Oklahoma City Bombing –April 19, 1995 Big Dig in Boston –1991

9. September 10-12, 2007 Los Angeles Convention Center Los Angeles, California www.ITEXPO.com 9 POLICIES AND PROCEDURES –Selection Criteria Who to select, how to select, tenure, performance –Approved Worksites Home office, Satellite office, Security expectations –Management Practices Standard Operating Procedures vs. Disaster Management –Job Descriptions Breakdown of duties in/out of office, expectations –Performance Metrics Management by objectives, time/performance tracking, general measurements –Legal Liabilities

10. September 10-12, 2007 Los Angeles Convention Center Los Angeles, California www.ITEXPO.com 10 MANAGING VIRTUAL LIABLITY Non-Discriminatory Selection Process Sexual Harassment Prevention FLSA, Pay, Tax Requirements FMLA and Medical Leaves Safety/Ergonomics/Inspections Intellectual Property Insurance Termination Collective Bargaining Agreements

11. September 10-12, 2007 Los Angeles Convention Center Los Angeles, California www.ITEXPO.com 11 TRAIN BEFORE AN EMERGENCY Employee Training –How do I work at home and remain productive? –How do I set up my home office? –How do I interact with my manager? –How do I get my work assignments? –What do I do if I encounter a problem away from the office? –How do I track my work time? Manager Training –How do I manage remote workers? –How do I ensure my employees are remaining productive? –How do I interact with my employees? –How am I a good manager when I do not always see my employees? –How do I monitor my employees’ work performance?

12. September 10-12, 2007 Los Angeles Convention Center Los Angeles, California www.ITEXPO.com 12 TESTING TELEWORK Pilot Program –How Many Employees –Duration –Establish Routine Monitoring Program Success Implementing on a Larger Scale Planning is critical Implementation puts it in place, but testing assures it will work. An untested plan is a formula for failure. The key to success is time to implement.

13. September 10-12, 2007 Los Angeles Convention Center Los Angeles, California www.ITEXPO.com 13 TELEWORK LANDMINES Lack of Equipment/Supplies Untrained Personnel Communication Breakdown Incomplete Plan Lack of Critical Resources Inadequate Organization/Structure Insufficient Execution of Program Vague Termination Guidelines Lack of Early Preparation

14. September 10-12, 2007 Los Angeles Convention Center Los Angeles, California www.ITEXPO.com 14 BEST PRACTICES Assess current state of business. –Determine where Telework is appropriate before an emergency. –Determine how “critical” positions will work during an emergency. Strategize to incorporate a comprehensive Telework program before an emergency. –Who, What, When, Where, Why, How Apply best business practices to include policies, procedures, metrics –Policies, Procedures, Guidelines, Security, Liability, Training. Test plan to ensure success. Evaluate frequently and modify as needed.

15. September 10-12, 2007 Los Angeles Convention Center Los Angeles, California www.ITEXPO.com 15 SUMMARY Telework is critical in robust Business Continuity Plans. Implement Telework into the organization now. Incorporate Telework policies and procedures. Address liability issue associated with Telework. Ensure complete technology infrastructure is in place. Apply comprehensive security measures for data. Integrate communication methods for Telework. Develop complete training program around Telework. Planning, testing, and updating before a disaster helps to mitigate risks. Telework is about people.

16. September 10-12, 2007 Los Angeles Convention Center Los Angeles, California www.ITEXPO.com 16 THANK YOU QUESTIONS? Jill Adams, President SuiteCommute, LLC. 17 Junction Drive #229 Glen Carbon, IL 62034 1-888-USUITECO (878-4832) www.suitecommute.com Jill@suitecommute.com