1. 2010 UBO/UBU Conference Health Budgets & Financial Policy Briefing: Welcome Speaker: DeLisa Prater UBO Program Manager Date: 23 March 2010 Time: 0730 – 0805

2. 2010 UBO/UBU Conference Turning Knowledge Into Action 2 Agenda Conference Objectives Conference Points of Contact Conference Administrative Info Exhibitors UBO Program Update

3. 2010 UBO/UBU Conference Turning Knowledge Into Action 3 Conference Objectives Be aware of the “big picture” Understand what is needed to “run the business” – Learn the things to help you do your job better and more easily Be aware of the need for constant improvement Network with peers – Find out what your peers are doing to overcome similar problems – Share ideas and problem solving techniques

4. 2010 UBO/UBU Conference Turning Knowledge Into Action 4 Conference Service Points of Contact Uniform Business Office (UBO) Army – Ms. Deborah Bush – Ms. Jo-El Onstad Navy – Ms. Theresa Villanueva Ms. Patricia Marshall (NAVMED East) Ms. Judy Shane (NAVMED West) Air Force – MSgt Christopher Eaton TSgt Alicia Mowery (MSA) Ms. Theresa Mitchell (TPCP) Unified Biostatistical Utility (UBU) Army – Mr. Royce Staley Navy – Ms. Shannon McConnell-Lamptey Air Force – Ms. Cindy Pierson

5. 2010 UBO/UBU Conference Turning Knowledge Into Action 5 Conference Administrative Info Handouts This year the Conference is “green” Presentations are on the UBO Web site and are available for download If you need a presentation, you can print at the Business Office Session Evaluations We value your comments Please fill out a form at each session Continuing Education Units Fill out critique for each class Record index codes during each class

6. 2010 UBO/UBU Conference Turning Knowledge Into Action 6 Exhibitors Located Throughout the Main Hallway: Ingenix Langley Provider Group ParrishShaw Signature Performance, Inc. Smartronix STI, Inc. TCAssociates TreeFrog Data Solutions UBO/MEPRS Altarum Institute Benefit Recovery Specialists, LP Denials Management, Inc DP Technologies Healthcare Resolution Services, Inc. Health Management Systems, Inc.

7. 2010 UBO/UBU Conference Turning Knowledge Into Action 7 Conference Layout

8. 2010 UBO/UBU Conference Turning Knowledge Into Action 8 UBO Program Update Medical Services Account (MSA) FY09 – $151M Medical Affirmative Claims (MAC) FY09 – $15M Third Party Collection Program (TPCP) performance for FY 2009 – Total Collections of $240M (a new record) 15% increase over FY 2008 51% increase over FY 2007 – FY 2009 is the third consecutive year where a new TPCP Collection record has been set – Majority of increase attributable to Improved pharmacy collections Overall revenue cycle performance – Over $2.4B in TPCP collections since FY 1987

9. 2010 UBO/UBU Conference Turning Knowledge Into Action 9 Data Source: MTF DD Form 2570 submissions to the TMA UBO Metrics Reporting System TPCP Cumulative Collections through 4rd Qtr FY 2009 Top Three MTFs by Service: FY09 Inpatient

10. 2010 UBO/UBU Conference Turning Knowledge Into Action 10 Data Source: MTF DD Form 2570 submissions to the TMA UBO Metrics Reporting System TPCP Cumulative Collections through 4rd Qtr FY 2009 Top Three MTFs by Service: FY09 Outpatient

11. 2010 UBO/UBU Conference Turning Knowledge Into Action 11 Top Ten MTFs for FY 2009 Combined IP & OP Data Source: MTF DD Form 2570 submissions to the TMA UBO Metrics Reporting System TPCP Cumulative Collections through 4rd Qtr FY2009

12. 2010 UBO/UBU Conference Turning Knowledge Into Action 12 Summary Be aware of the “big picture” Understand what is needed to “run the business” – Learn the things to help you do your job better and more easily Network with peers – Find out what your peers are doing to overcome similar problems – Share ideas and problem solving techniques

13. 2010 UBO/UBU Conference Turning Knowledge Into Action 13 Remember, this is your conference. Network Participate Ask Questions Offer solutions Share work-arounds Give feedback The more you participate, the more you (and others) will benefit from this event.