The Resilient Employee

The Resilient Employee
Meg Welch Murphy, PsyD 15th Annual EAPA Regional Spring Conference

15th Annual EAPA Regional Spring Conference
Today’s Objectives Discuss the meaning of resiliency Indentify some common risk factors Introduce concepts and principles of full engagement Discuss results of the Full Engagement Program 15th Annual EAPA Regional Spring Conference

Resiliency The capacity to successfully perform in high stress environments without impact to health or relationships day after day Well developed Energy management skills 15th Annual EAPA Regional Spring Conference

Intelligence Professional’s Environment
High-stress environment Working long hours Shiftwork Serving the nation in silence Privy to information that can be unsettling Having to balance work, family, and personal life 15th Annual EAPA Regional Spring Conference

Intervention Areas to Mitigate Health Risks
Nutrition Fitness Coronary Risk Cancer Weight Stress 15th Annual EAPA Regional Spring Conference

The Power of Full Engagement
Old Paradigm Manage time Avoid stress Life is a marathon Downtime is wasted time Rewards fuel performance Self-discipline rules The power of positive thinking New Paradigm Manage energy Seek stress Life is a series of sprints Downtime is productive time Purpose fuels performance Rituals rule The power of full engagement 15th Annual EAPA Regional Spring Conference

Full Engagement Process
Model + Four Principles Three-Step Engagement Process Facing the Truth Defining Purpose Taking Action 15th Annual EAPA Regional Spring Conference

Principle #1 Energy is Four-Dimensional
Full Engagement requires sufficient quantity, quality, focus and force of energy Maximum productivity and well-being is best achieved by addressing the whole person Human beings as energy systems 15th Annual EAPA Regional Spring Conference

Principle #2 Recovery is key. Oscillate, oscillate oscillate! To be fully engaged, you must strategically disengage. Engage when it matters and disengage when it doesn’t. Turn on Turn off. Live life as a sprinter not as a marathoner. 15th Annual EAPA Regional Spring Conference

Principle #2, con't. The healthiest oscillatory rhythm is to turn our energy systems fully on and then fully off—physically, emotionally, mentally, spiritually You can break up your activities up into manageable sprints followed by periods of strategic recovery, which will result in greater productivity, fewer mistakes, and increased well-being 15th Annual EAPA Regional Spring Conference

Principle #2 15th Annual EAPA Regional Spring Conference

Principle #3 Stress for Success! Push yourself outside your current comfort level by investing energy in the capacity you want to grow. No discomfort, no growth Every storm hold the promise of expanded capacity. 15th Annual EAPA Regional Spring Conference

Storms and Capacity Too long in the hot zone and you will lose capacity. Burn-out! Hot Zone Comfort Zone 15th Annual EAPA Regional Spring Conference

Storms and Capacity Too long in the comfort zone and you will lose capacity. Boredom! Hot Zone Comfort Zone 15th Annual EAPA Regional Spring Conference

Principle #4 Building Full Engagement Rituals! Full engagement is not controlled by self-discipline or will power, but by habit and routine. Positive rituals are consciously acquired habits that serve engagement. Positive rituals represent the intersection of value, time, energy and action. Rituals allow you to function optimally, even in the worst of storms. video 15th Annual EAPA Regional Spring Conference

Keys to Ritual Building
Habits + Core Values = Rituals Link the change to a primary value Invest extraordinary energy in building the new ritual for approximately days Be precise in timing and behavior Focus on building only a few major rituals at any one time Focus on what you want, what you don’t want Create a supportive environment 15th Annual EAPA Regional Spring Conference

Three-Step Engagement Process Facing the Truth Defining Purpose Taking Action What rituals must you create to enhance engagement and mission success? How engaged do you want to be? How engaged are you now? 15th Annual EAPA Regional Spring Conference

Face the Truth Objectives
Understand and confront the reality of all the dimensions of your engagement through deepening your awareness of the truth in 4 key areas: Current engagement in your professional and personal life Habits that undermine or compromise the engagement Stories that drive engagement or disengagement Costs and consequences of your disengagement 15th Annual EAPA Regional Spring Conference

Difficulty in Facing the Truth
Human beings possess a great capacity for self-deception and denial The engagement process is very complex, involving all four dimensions—physical, emotional, mental, spiritual Our level of awareness regarding engagement is typically very low 15th Annual EAPA Regional Spring Conference

Full Engagement Model Human beings as energy systems 15th Annual EAPA Regional Spring Conference

Face the Truth - Physical
Biometrics Complete lipid profile Blood pressure Weight BMI – Body Mass Index Body fat analysis Personal Wellness Profile for Health Risk Assessment and Intervention Areas (Wellsource) 15th Annual EAPA Regional Spring Conference

A Health Risk Assessment
Provides An overall wellness rating A current fitness level A personal heart health evaluation A look at how the individual copes with stress An evaluation of eating habits Recommendations for preventive exams Recommendations for preventive actions based on identified needs 15th Annual EAPA Regional Spring Conference

The Truth about Physical Engagement
The energy required for full engagement comes from the union of glucose and oxygen. Glucose requirements are met through strategic eating. Oxygen requirements are met through respiration and strategic movement. 15th Annual EAPA Regional Spring Conference

Physical Energy Sleep: Set an earlier bedtime and reduce alcohol use Reduce stress: cardiovascular activity three times a week and strength training at least once Nourishment: Eat small meals and light snacks every three hours Recognize signs of low energy: difficulty concentrating, hunger restlessness, and yawning Breaks: Move away from desk at 90 to 120 minute intervals throughout the day. 15th Annual EAPA Regional Spring Conference

Face the Truth - Emotional
Full engagement requires a highly specific emotional response Two categories of emotions: Survival-based emotions (flight or fight) Something or someone is someone is threatening Very low quality of energy Opportunity-based emotions Hope filled exciting situations Give the highest quality energy possible 15th Annual EAPA Regional Spring Conference

Face the Truth - Emotional
Survival-based emotions trigger feelings of anger, fear, revenge, anxiety, insecurity. Opportunity-based emotions trigger feelings of adventure, challenge, confidence, enjoyment and gratitude. 15th Annual EAPA Regional Spring Conference

Emotional Energy Defuse negative emotions: deep abdominal breathing. Fuel positive emotions: regularly expressing appreciation to others in detailed, specific terms through notes s calls, or conversations Use different lenses to view upsetting situations: reverse lenses, long lenses, and wide lenses Stress video 15th Annual EAPA Regional Spring Conference

The Truth about Mental Engagement
Mental dimension as “Mission Control Center” All choices, decisions and personal changes we make are mediated by this dimension. 15th Annual EAPA Regional Spring Conference

Face the Truth – Mental Engagement
The most important competencies in mental engagement are: Logical, realistic thinking Focus and concentration Mental preparation Self-awareness Time management Creativity and curiosity 15th Annual EAPA Regional Spring Conference

Mental Energy Reduce interruptions: perform high concentration tasks away from phones and by responding to them at designated times during the day. Identify the most important challenge for the following day at night: make it your first priority when you arrive in the morning. Stop multitasking! multitasking 15th Annual EAPA Regional Spring Conference

The Truth about Spiritual Engagement
The spiritual dimension is the genesis of: Commitment Passion Determination Persistence in the pursuit of mission 15th Annual EAPA Regional Spring Conference

The Truth about Spiritual Engagement
The force of energy associated with the spiritual dimension comes from one’s deepest values and beliefs Critical to achieving spiritual engagement are: Facing the truth about one’s ability to make values-based decisions Clearly prioritizing according to one’s core values Connecting core values to the targeted mission Behaving in ways that align with core values 15th Annual EAPA Regional Spring Conference

Spiritual Energy Identify “sweet spot” activities: Do more of those Allocate time and energy to what you consider most important: e.g. connecting with family Live your core values 15th Annual EAPA Regional Spring Conference

The Truth about Your Storytelling
Stories fundamentally explain how and why things happen or how and why things don’t happen in your life The stories you tell yourself and others all too often become your reality: The wrong stories disengage, block personal growth, make us victims, and derail any mission. A negative habits comes a supporting story. The right stories bring us to the truth, mobilize us to make tough values-based choices that lead to expanded growth and deepen our engagement. 15th Annual EAPA Regional Spring Conference

The Truth about Your Storytelling, con’t
Stories that deepen engagement and facilitate mission success have three characteristics in common: Linked closely to a primary value such as health, family, integrity, or kindness. Reflect the truth as much as possible Engender a deep sense of hope that the mission is possible. 15th Annual EAPA Regional Spring Conference

Let’s move on to Defining Purpose Facing the Truth Defining Purpose Taking Action What rituals must you create to enhance engagement and mission success? How engaged do you want to be? How engaged are you now? 15th Annual EAPA Regional Spring Conference

Purpose 15th Annual EAPA Regional Spring Conference

Purpose Ultimate Mission – Long-term goal What is my purpose in life? What kind of person do I want to be? What kinds of things do I want to do? What do I want to be remembered by? 15th Annual EAPA Regional Spring Conference

What I Can Change Training Mission – Short-term goal for change What do I need to do to achieve my ultimate mission? What is getting in the way of achieving my ultimate mission? What do I need to change? 15th Annual EAPA Regional Spring Conference

Shift to Taking Action Facing the Truth Defining Purpose Taking Action What rituals must you create to enhance engagement and mission success? How engaged do you want to be? How engaged are you now? 15th Annual EAPA Regional Spring Conference

Crucial Parts of a Change Mission
Determine What new energy investment to make When to make them Set a launch date Make full and absolute commitment 15th Annual EAPA Regional Spring Conference

Positive Rituals Bring About Change
What do I need to do routinely to bring about a positive change in my life? How will I hold myself accountable? How will I react to setbacks? 15th Annual EAPA Regional Spring Conference

Positive Rituals Bring About Change
Ultimate Mission: Includes purpose, statement of your dream(s) long-term goal interwoven with your values. Training Mission: This is what you’ll be working on for the next 3-6 months. It is your short-term goal(s) in support of your ultimate mission/values. Old Story: Statement of the thoughts and beliefs that drive your current situation. New Story: Written in the present tense, as if you have already achieved your training mission. The tone is positive—positive self-talk, hopeful, and reflective of your values. Rituals: Specific behaviors to support the training mission. They reflect the timing, intensity and focus of the activities that will support change. Be specific (what, when, where, how many times a day/week, etc.). 15th Annual EAPA Regional Spring Conference

Preliminary Results Increased health status/quality of life for physical and mental health for both men and woman Increased readiness to change (planning, action, maintenance vice pre-contemplation or contemplation Decreased health risks regarding fitness, nutrition, coronary risk, cancer risk, weight, and stress Decreased preventable health risks, which shows up as $ saved in health claims Reference page 15th Annual EAPA Regional Spring Conference

References Origin: Human Potential Institute (HPI) - The Power of Full Engagement, not Time, is the Key to High Performance and Personal Renewal, Loehr and Schwartz, 2003 The Power of Story, Loehr, 2007 Reference page and spiritual exercises 15th Annual EAPA Regional Spring Conference

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