1. 1 Kaseya Advanced Workshop Developed by Kaseya University Powered by IT Scholars Kaseya Version 6.2 Last updated on June 25, 2012 DAY TWO

2. 2 Roadmap! Day One – Advanced Agent Procedures Day Two – Advanced Monitoring – Advanced Reporting Day One Advanced Agent Procedures Day Two – Advanced Monitoring – Advanced Reporting

3. 3 How can you ask your question? Type your question in the GoToMeeting Chat From time to time, I will stop to answer them If you have a burning question, you can also raise your hand to indicate that you need an answer quickly! For offline questions, send them to training@kaseya.com training@kaseya.com

4. 4 It Is Your Turn! Questions? Please type your questions in the chat section of your GoToMeeting window. Remember that you can always send your questions to training@kaseya.com too.training@kaseya.com If you are falling behind the steps in the lab, please just watch the presentation, take some notes, and perform your labs after the lecture.

5. 5 Roadmap! Day One Advanced Agent Procedures Day Two – Advanced Monitoring – Advanced Reporting Day One Advanced Agent Procedures Day Two Advanced Monitoring – Advanced Reporting

6. 6 Kaseya Advanced Workshop Advanced Monitoring

7. 7 Advanced Monitoring Review of Day one – Utilizing Agent Procedures to remediate and collect data – Utilizing Eventcreate to kick of the alert Log Monitoring SNMP Monitoring External Monitoring

8. 8 LOG Monitoring Create a pattern, Log Parser Set, to monitor for specific logged event. Prerequisites to a succesful Log Parse Monitor – Application produces a repeatable pattern output – The text file contains definable patterns

9. 9 LOG Monitoring Steps for a successful LOG Monitoring – Define what to monitor – Define Log Parser – Define templates to parse the log file – Define Parset Set – Define the rules for alerting based on sets of values – Test Log Parser – Utilize the TestLogParser. Exe to ensure that the Log Parser definition is able to parse the log file – Go Live and turn on the LOG Monitoring on a live machine.

10. 10 Define Log Parser Select location of file Define archive files – use the * as wildcards for Log files naming convention Define Template – Define Fields – Define Output Template

11. 11 LOG Monitoring Assign Log File Parser to machines Assign Parset Sets

12. 12 SNMP Monitoring Introduction to SNMP – Manager / Agent Model – SNMP Commands GET, GET-NEXT, GET-RESPONSE, SET, TRAP – SNMP Community String Text password to validate Manager and Agent Communication Public vs. Private Community Strings

13. 13 SNMP Monitoring Introduction to SNMP – Management Information Base (MIB) Database of references to SNMP elements MIBs defines or describes the Objects Characteristics managed by SNMP Elements Each of these objects has a unique Object Identifier (OID) OIDs consists of numbers separated by decimal points and are hierarchically organize to represent the object in the MIB

14. 14 SNMP Monitoring Introduction to SNMP – SNMP Objects and Instances Object is the attribute of the SNMP Element Instance is the specific data element that represent an occurence of the SNMP Object within the SNMP Element Example – a 24 Port Switch – Object is the Interface and the Instances are the port 1 through 24, the Console, Uplink Interface, etc...

15. 15 Kaseya SNMP Monitoring SNMP Device Discovery – Perform LANWatch to scan an IP subnet for SNMP enabled devices SNMP Deep Walk – When an SNMP device is discovered an SNMP Deep Walk is perform to interrogate the SNMP device and retrieve a list of OIDs that device supports Monitor List – MIBs and OIDs – These OIDs are there stored in the Database and listed under the Monitor List

16. 16 Kaseya SNMP Monitoring SNMP Sets – Predefined SNMP sets are available – Create Custom SNMP Sets defining sets of OIDs and instances to be monitored. Set the collection and alarm tresholds for the specific OIDs and Instances. – SNMP Sets are applied to the Kaseya Agents acting as SNMP Managers (Agents that performed and discovered SNMP devices via the LANWatch) – SNMP Sets perform SNMP GET commands to query the SNMP devices.

17. 17 Kaseya SNMP Monitoring SNMP Trap Alerts – Ability to assign a Kaseya Agent to listen for SNMP Traps sent by SNMP devices – Create an SNMP Trap Sets to alert when matching syntax is found.

18. 18 Kaseya SNMP Monitoring SNMP Log – View the values collected by the SNMP Managers or Kaseya Agents performing the SNMP discovery SNMP QuickSet – Ability to create an SNMP Set from the results of the SNMP discovery – Also can Auto-Deploy SNMO Sets based on Device Type

19. 19 SNMP Monitoring Adding vendor’s MIBs – Oidview – http://www.oidview.comhttp://www.oidview.com Online MIB Database (Under Support – Online MIB Database) – MibDepot – http://www.mibdepot.comhttp://www.mibdepot.com – Plixer – http://www.plixer.comhttp://www.plixer.com MIB Archive (Under Support – MIB Resources)

20. 20 SNMP Monitoring MIB Browser – Understanding MIB hierarchical tree structure – Finding OIDs to monitors – Adding OIDs to the Monitor List – iReasoning MIB Browser - http://ireasoning.com/mibbrowser.shtml http://ireasoning.com/mibbrowser.shtml Assign SNMP Monitoring – Definitions for the SNMP GETS are stored in the Kaseya Agent Working directory under kMonitorSets folder.

21. 21 Kaseya SNMP Monitoring Run a LAN Watch with SNMP monitoring turned on. – Ensure you have the correct Public Communitty Strings. Under Assign SNMP monitoring you can review the devices that the LAN Watch discovered. Assign SNMP Sets to the discovered devices Review SNMP Sets. – Review Treshold Values

22. 22 Kaseya SNMP Monitoring Add new MIBs under Add SNMP Object – Load MIB – Select the objects (OIDs) to monitor Select from the MIB Tree Click on the Add MIB Objects button Review additions under the Monitor Lists – MIB OIDs Review data values captured under SNMP Log

23. 23 Advanced Reporting KaseyaViews – Look at Kaseya System- Database Views - ODBC – Look at creating a SQL View Show SQL Management Studio Agent Procedures

24. 24 Connecting to SQL Views KaseyaViews – Look at Kaseya System- Database Views – ODBC – Fixed user ‘KaseyaViews’ – Set the password

25. 25 Connecting to SQL Views Create an ODBC DSN to connect to ksubscribers database using the KaseyaViews credentials From the Control Panel open the – Data Sources (ODBC) configuration – Add a new DSN for SQL Server using the KaseyaViews credential.

26. 26 It Is Your Turn! Questions? Please type your questions in the chat section of your GoToMeeting window. Remember that you can always send your questions to training@kaseya.com too.training@kaseya.com If you are falling behind the steps in the lab, please just watch the presentation, take some notes, and perform your labs after the lecture.

27. 27 THE END!