1. EASTERN CAPE BRIEFING TO HOME AFFAIRS PORTFOLIO COMMITTEE
13 MARCH 2007

2. TABLE OF CONTENTS Portfolio Committee Concerns May 2006 Population
Provincial Structure
Regional/District Offices and Service Points in the Eastern Cape
Representativity in EC Offices
Misconduct cases
Transport
Mobile Units
Office Condition
Office Security and IT equipment
Status of Immigration
Budget and additional budgetary needs
Challenges
Achievements
Relations with community structures
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

3. ISSUES RAISED BY PORTFOLIO COMMITTEE IN 2006
Telebridge manned by SAPS only and no DHA officials
3 permanent appointments for TeleBridge, 3 officials from Sterkspruit and Mthatha deployed temporarily, current approved structure of 7
Sterkspruit – no mobile units, only 4 DHA officials, 2 computers but servicing people – Current approved establishment of 24 , 7 funded, 6 filled, 18 vacant unfunded
Mthatha and Mqanduli – Offices/service points in a bad state Mthatha office undergoing last phase of RAMP ,Mqanduli – Alternative accommodation identified, DPW in negotiations with landlord
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

4. EASTERN CAPE POPULATION DYNAMICS
Eastern Cape has the second biggest land area of square metres in the country, making the travel distance between towns, administrative areas and farm areas long.
Education levels
Population
No schooling and some primary
43%
Completed primary and some Secondary
37%
Grade 12/ Standard 10
14%
Higher Education 6%
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

5. POPULATION PROGRESS CHALLENGES “The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

6. PROVINCIAL STRUCTURE Provincial Manager post is vacant.
AREA MANAGER SOUTH
Filled, based in King William’s Town
AREA MANAGER NORTH
Filled, based in Mthatha currently utilized as Acting Provincial Manager
Regional Manager Port Elizabeth
Recruitment process finalized, appointment awaiting Job Evaluation
Regional Manager Mthatha
Filled
Regional Manager King William’s Town
Regional Manager Lusikisiki
Regional Manager Queenstown
Regional Manager Mount Frere
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

7. HOME AFFAIRS OFFICES IN EASTERN CAPE
Current/Functional
Approved
Regional Offices 3 6
District Offices 14 27
Service Points
MPCCs 7
Ports of entry 2
Refugee Reception Offices 1
Total 50 71
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.
Staff Establishment March 2007.doc
STATUS OF POSTS IN THE EASTERN CAPE as at 05 March 2007.doc

8. POPULATION PER REGIONAL OFFICE
King Sabata Dalindyebo, Mhlontlo, Nyandeni, Port St Johns, Qaukeni, Ntabankulu,
Mbizana, Ingquza, Umzimvubu, Umzimkhulu, Elundini, Mbashe, Mnquma, Intsikayethu, Engcobo, Sakhisizwe, Elukhanji, Emalahleni, Tsolwana,Inkwanca, Gariep!, Maletswai, Elundini; and Senqu, Kouga, Koukamma, Nelson Mandela Metro, Cacadu, Amahlathi, Buffalo City, Ngqushwa, Nkonkobe, Inxuba, Inxuba yethemba, Camdeboo, Blue Crane, Ikhwezi,Makana, Ndlambe, Sundays River Valley, Baviaanskloof
Regional Offices
District Councils
Population
Mthatha Regional Office
DC12 (SE) & DC15
King William’s Town RO
DC 12 (NE)
Lusikisiki Regional Office
DC 15
Port Elizabeth Regional Office
DC 10
Mount Frere Regional Office
DC & DC14
Queenstown Regional Office
DC 13
TOTAL
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

9. REPRESENTATIVITY: RACE & LEVELS
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

10. REPRESENTATIVITY IN OFFICES
SUMMARY No
Office
African
Coloured
White
Total 1.
Provincial Manager’s Office 19 - 2.
Area Manager: South 3 1 4 3.
Area Manager: North 4.
Port Elizabeth Region 86 15
116 5.
King William’s Town Region
141 6 11
158
Queenstown Region 61 2 64 7.
Mthatha Region
104 8
Lusikisiki Region 44 9.
Mount Frere Region 50
TOTAL
509 24 27
560
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

11. MISCONDUCT CASES SEPT 2006 – FEB 2007
Dismissals (1 PE Regional Office, 1 PE Refugee Office, 1 Humansdorp Service Point, 1 Middledrift DO , Grahamstown DO 5
3 months Suspension Mthatha, PE Regional Office, KWT RO 3
Final written warning: PE Permitting Section 1
Suspensions: PE Permitting
Criminal cases Qtown – soliciting bribe and PE aiding and abetting 2
Arbitrations: Mdantsane DO – assault
Conciliations: Mthatha DO
Current investigations (Engcobo DO Solicit bribe a, Mount Frere DO – negligence, Grahamstown DO – aiding and abetting, Idutywa misuse of state vehicle, Mthatha – aiding and abetting, 2 King William’s Town absenteeism and nepotism, 2 Port Elizabeth RO – misuse of state vehicle, Lusikisiki RO – financial irregularity 9
Referred report of DR to ER (Assault – Engcobo, Bribery Engcobo, Sexual harrasment Mthatha
Awaiting appointment of Departmental Representative from Employee Relations (PE – unacceptable behaviour, KWT - negligence, Qtown – soliciting bribes, PE – aiding and abetting, Bworth – unauthorized use of vehicle
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

12. TRAINING
PMDS training focused around work plan formulation and performance measurements conducted
Questionnaires developed and circulated to newly appointed and existing staff on their experience and qualifications
Skills database updated and improved and annual training programme compiled in line with identified needs
20 NYS appointed and request for additional NYS forwarded to HRD
Transport Officers received training on Electronic Log Sheets
Personnel Practitioners received training on Persal
Black Sash conducted training on Human Rights
Promotion of Administrative Justice Act workshopped
Computer training schedule finalized with SITA in line with skills audit, introduction, intermediate and advanced will be offered, already 60 Officials trained.
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

13. TRAINING 40 Officials were trained on First Aid,
2 officials were trained on HIV/AIDS counselling
25 officials were trained on IT computer troubleshooting,
Workshops conducted on Deportation;
106 officers trained on PILIR, GEMS
80 Officers workshopped on WHO AM I ON LINE
11 Officers were given basic French Language training from the Refugee Reception Office, Inspectorate and Admissions in RO Port Elizabeth
BAS Training conducted for Humansdorp, Engcobo, GReinette and Mt Frere
IOs from KWT, Mt Frere &Mthatha attended International Migration Course at Wits University.
Labour Relations training conducted for all officials ASD and above
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

14. Equipment and Furniture
70 tables, 231 chairs, 23 wheelchairs, 1Franking machine, 19 Fridges,17 Microwaves, 3 Photo-copiers, 6 Fax Machines, 218 Steel Cabinets, 38 Cupboards, 120 Heaters, 2 Scanners, 2 Shredders and 4 SafesEastern Cape IT equipment report.xls
Vehicles
5 NIB Branded vehicles and 4 for Service Delivery, 2 for Area IT Managers, 1 for Control Security Officer and 1 for Financial Management. Out of 135 vehicles in the Province, 13 have been identified for replacement due to high mileage. The 13 vehicles are already available at Head Office and will be delivered to the Province.
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

15. MOBILE UNITS DEPLOYMENT PLAN
This Province has been allocated ten (10) Mobile Trucks. These trucks have been deployed according to service delivery needs as there are areas without Home affairs presence and deployment therefore elevated the level of service delivery demands. The trucks have been deployed in the six Regions as follows:
Mthatha = 1
Butterworth = 2
King William’s Town = 2
Port Elizabeth = 1
Queenstown = 1
Mt Frere = 2
Lusikisiki = 1
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

16. MOBILE UNITS
During this month only 5 trucks are operational, we are expecting 6 new trucks from Head Office
Three trucks have mechanical problems (UPS, CPU, Link star, Satellite dish & faulty GPF), 2 have been taken in for repairs,
March 2007 Itinerary
GGC 014 G – Queenstown: Sterkstroom, Tarkastad, Lady Frere, Molteno, Jamestown, Steynsburg, Sterkspruit, Barkly East, Rhodes
GGB 016 G – Port Elizabeth: Sanddrift, Hankey, Eerste Rivier, Thornhill, Clarkson, Jeffrey’s Bay, St Francis Bay, Paterson, Stytlerville, Loerie, Coldstream, Weston, Storms River, Port Elizabeth area.
GGB 325 G – King William’s Town: Stutterheim, Cathcart, Komga, Tsholomnqa, Ndevana, Kei Road, Ndakana, Frankfort, Thembeni
GGC 082 G – From February 2007 the truck was stationed and operating at Bhizana District Office due to electrical problems in the office.
GGB 886 G – Stationed and utilized at Ngqamakhwe as the new premises have no electricity, also utilized at Centane for two days Imbizo
The Province received 6 mobile unit trucks on Friday 9th March 2006 and they will replace the 6 non functioning ones
Online Hospitals
Uitenhage Provincial, Siphethu in Ntabankulu, Cecilia Makiwane in Mdantsane automated,
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

17. OFFICE CONDITION
Alternative accommodation for Tsolo SP has been secured and Public Works will send specification needs to the landlord
Mqanduli: DPW has given the landlord a go ahead and construction of a new office will start in the forthcoming financial year
Ngqamakhwe: DHA has occupied the premises on 19 February 2007
Port St Johns: Renovations by the landlord will be finalized and the structure will be ready for occupation during April
Flagstaff: alternative accommodation has been secured and will be ready for occupation by 1st April 2007
Eastern Cape North: Mthatha – will be occupied by 1st April 2007
Renovations in Mthatha Regional Office are nearing completion, the waiting area has been completed and has saved community exposure to unfavourable conditions
Ndlambe Municipality has offered office accommodation at Port Alfred, the office is fully automated and utilised for mobile visits; Inxuba Yethemba Municipality has offered office space at Middleburg and automation of the office is in process. Gariep Municipality offered office space for Burgersdorp and office ready for occupation.
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

18. OFFICE CONDITION ALTERNATIVE ACCOMMODATION ALREADY IDENTIFIED
Office of Provincial Manager – East London: proposed date of completion – June 2007;
Area Manager: South – King William’s Town: proposed date of completion – August 2007; Keiskammahoek – PWD to approach SA Post office for negotiations of identified space;
Elliotdale, PWD still in negotiations with landlord for negotiations.
CHALLENGES
Mthatha RO: delay in installation of data lines at NIB block has caused a negative impact on service delivery
Mount Frere RO: withdrawal of contractor has delayed occupation of new structure
Butterworth DO: RAMP program has been delayed by resistance of SAPO to vacate the building
Cala SP: Lack of cooperation from Intsika Yethu Local Municipality has delayed acquisition of suitable accommodation, DPW has opened negotiations with another landlord
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

19. OFFICE CONDITION Offices with access control/24 hour guarding
Qumbu, Port St Johns, Mt Frere, Bhizana, Cala, Mzimkhulu, Mt Ayliff, Maluti, Libode, Tsomo, Elliot, Mt Fletcher, Mdantsane, King William’s Town, Port Elizabeth, East London, Lusikisiki, Middledrift, Alice, Somerset East, Uitenhage, Grahamstown, Ntabankulu, Cradock, Willowvale, Peddie, Zwelitsha, Mthatha, Butterworth, Ngqeleni, Queenstown, Ngcobo, Cofimvaba, Ngqamakhwe, Centane, Graaff Reinet, Humansdorp
Offices without access control/24 hour guarding during the day
Sterkspruit, Aliwal North, Fort Beaufort, Elliotdale
Offices utilizing other Departments access control at night only
Mt Fletcher, Sterkspruit, Keiskammahoek, Fort Beaufort, Aliwal North, Elliotdale, Tsolo, Dutywa, Mqanduli
Guarding at night only
Whittlesea, Flagstaff
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

20. OFFICE CONDITION Cash in transit Daily 2- weekly
King William’s Town, Port Elizabeth, East London, Uitenhage, Queenstown, Grahamstown, Mthatha, Alice, Mount Frere
2- weekly
Elliotdale, Mdantsane, Middledrift, Humansdorp, Somerset East, Cradock, Peddie, Butterworth, Ngqeleni, Ngcobo, Whittlesea, Graaff Reinet, Keiskammahoek,
Office without cash in transit
Flagstaff, Fort Beaufort, Zwelitsha, Aliwal North, Tsolo, Ngqamakhwe, Dutywa, Willowvale, Centane, Mqanduli, Lusikisiki, Port St Johns, Ntabankulu, Bhizana, Libode, Qumbu, Maluti, Umzimkhulu, Mount Ayliff, Mount Fletcher, Sterkspruit, Cala, Lady Frere, Cofimvaba, Elliot, Tsomo.
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

21. COUNTER CORRUPTION AND SECURITY
In house training conducted on Whistle Blowing for the officials the newly appointed officials as well as those that missed the CC&S cases
Fraud Prevention and MISS documents circulated to new appointees and signed for
Unannounced Inspections conducted
Appointment of Control Security Officer
Increased 24 hour security through new contract with Security company
Physical Security checks conducted by CSO and NIA with recommendation and advise given to Management
Priority list for vetting as per function and designation finalized
CCTV camera installed in PE Regional Office
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

22. STATUS OF IMMIGRATION
NIB approved posts: 262 (Inspectorate, Admissions,Permitting and Refugee Affairs); 66 filled; 196 vacant.funded 63; unfunded 133
Provincial functional training on temporary and permanent residence provided to 14 ( inclusive of 3 senior managers) provided
Appointment of SAC for Provincial Coordination at Permitting
Acquiring user id’s for access to MCS for 20 permittingofficials at Port Elizabeth, King Williams Town, Queenstown, Mthatha, Grahamstown,and East London.
Stregthened relations to attract foreign direct investment with East London IDZ and DTI in the Province
Critical administrative intervention at Port Elizabeth permitting section in August and implementation of filing system.
17 Administrative personnel identified and submission sent to HR in order to translated from Civic Services to NIB permitting.
Active participation in provincial and national state of readiness coordination Committees on 2010 FIFA World Cup
Refugee Reception Office and Refugee Backlog Office in Port Elizabeth with staff complement of 12 officials.
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

23. STATUS OF IMMIGRATION
Refugee Affairs audited all files and filing system properly organized and maintained
During February cases referred to Standing Committee on Refugee Affairs, 207 upheld and 5 deferred, 10 cases referred to Refugee Appeal Board
RRO establishment reviewed at workshop in September with RA
Temporary Residence
During February 2007, 374 applications were received and when included to the previous months closing balance of 559, a total of 933 had to be considered and 356 were approved. The current applications in the offices is 577
Permanent Residence
During February 2007, 30 applications were received and when included to the previous months closing balance of 68, a total of 98 had to be considered, 2 referred to Head Office, The current applications in the offices is 96, 39 interviews were conducted with prospective immigrants.
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

24. NUMBERS DEPORTED FEBRUARY 07
STATUS OF IMMIGRATION
NUMBERS DEPORTED FEBRUARY 07
Illegal foreigners arrested
377
Illegal foreigners deported
201
Criminal dockets opened 12
Illegal foreigners released 10
In detention for deportation 8
Ordered to depart 7
Pending investigations 70
Written notices
Stowaways
TOTAL
683
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

25. STATUS OF IMMIGRATION BCOCC
Qacha's Nek
36km from Matatiele, DHA takeover , only commercially declared land port, Operational hours 06h00 to 20h00, Average monthly travellers cleared 1212
Telebridge
Approx 34km from Sterkspruit, DHA takeover , Second biggest land port in EC, Operational hours 08h00 to 20h00, Average monthly travellers cleared 3439
Ongeluksnek
Currently managed by SAPS; it is the second smallest land port in the Province, Operational hours 08h00 to 16h00, Average monthly travellers cleared : 25, Primarily used by adjacent Lesotho Shop Traders.
Ramatseliso
Currently managed by SAPS, it is the smallest land port in the Province due to extreme rural location, Operational hours 08h00 to 16h00, Average monthly travellers cleared: 256
3 Sea Ports: East London, Port Elizabeth and Coega
4 Airports utilized for ad hoc clearance, Port Elizabeth, East London, Mthatha and Bhisho
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

26. STATUS OF IMMIGRATION Challenges
Infrastructural challenges at Qacha’s Nek and Telebridge: No residential
accommodation for DHA officials;
Vacant NIB posts in Province that are not funded
Corruption
Permitting function to be performed only at Regional Offices
Uniform application of legislation and policy at all offices
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

27. BUDGET 2006/07
(Preliminary budget allocation per office attached as Annexure A1)
PROVINCIAL BUDGET
Economic classification
Budget 2006/07
Adjustment estimates
Current budget after adjustment estimates
Expenditure as at 31 January 2007
Available balance
% spent
Compensation
79.16
Goods and Services
106.48
Transfers and
Subsidies
243.11
Capital Assets
19%
TOTAL
83.33
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

28. BUDGET EXPLANATION
Capital assets: under expenditure –orders for funds already committed; certified invoices forwarded to Head Office payments not yet effected
Goods & Services:over expenditure –
24hour security, Cash in transit
New telephone system
Transfers and subsidies
Overtime due to implementation of flexihours
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

29. CHALLENGES IN THE PROVINCE
Fraud and Corruption, Fraudulent documents from external stakeholders. E.g. churches, schools and Hospitals
Leadership gap and Management Capacity
Suitable accommodation scarcity in rural areas e.g Mount Fletcher
Breakdown of Mobile trucks and delays by service providers in repairing them
Xenophobia
Lack of capacity by Department of Labour and National Intelligence Agency to provide certification timeously especially with regard to permitting applications
Complainants unwilling to provide statements and participate in disciplinary enquiries
Late Registration of Births and Age Rectifications
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

30. ACHIEVEMENTS IN THE PROVINCE
ERADICATED BACKLOG OF 1459 IN PR APLICATIONS
FINALISED RAMP FOR ENGCOBO AND NGQELENI
RECEIPT OF 9 NEW VEHICLES
PERMANENT STAFF EMPLOYED AT TWO PORTS OF ENTRY: QACHA’S
NEK AND TELEBRIDGE
FUNDING RECEIVED FOR ALTERNATIVE ACCOMMODATION AT 12 OFFICES
APPROVED NEEDS ASSESSMENT FOR QUEENSTOWN, HUMANSDORP AND UITENHAGE
RELATIONS BETWEEN HOME AFFAIRS, NIA AND CRIME INTELLIGENCE STRENGTHENED
CAPACITATED AGE ASSESSMENT COMMITTEES AND ENFORCED INVOLVEMENT OF NIB IN LATE REGISTRATION OF BIRTHS
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

31. RELATIONS WITH STRUCTURES
Integrated Community Registration Structures - Departments of Social Development, Health and Education, Correctional Services, SACC,
Local Steering Committees with Municipalities
Participation in clusters, JCPS, Social, Economic – Development Committee, Joints; Provincial Co-ordinating Committee for 2010
IEC and Party Liaison Committee
Forums with traditional leaders,ward councilors, HRC, UNHCR
Partnership with SAPO, DTI, IDZs
PROGRESS
“The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.

32. THANK YOU PROGRESS CHALLENGES “The client is always right" campaign
All Regional Managers, Heads of Offices, District Managers and Head Immigration Services were instructed to brief and train officials under their control with regard to this campaign in the real spirit of Batho Pele. Periodical checks are made at counters to determine if officials are complying to this instruction.
Combating activities of street agents
To combat the activities of street agents, heads of offices were instructed not to allow these agents on the premises of any office of the Department of Home Affairs in the Gauteng East Area. To get rid of these agents on the sidewalk and in the front of Home Affairs offices, the South African Police Services and Metro Police are called in if necessary.
CHALLENGES
Due to the shortage of staff to render a service at the counters, and heavy workload, the morale of the officials are on average low. To address this phenomenon, the appointment of more staff should receive priority.
With regard to the agents operating on the sidewalks and in the front of Home Affairs Offices, there is not much success due to the fact that within 15 minutes after the police have chased them away, they are back in business.