1. BARLAUREA TEAM 3

2. BACKGROUND Research innovation environment Research service development LivingLab Teach the students how services process work Knowledge is giving by 2 nd year student to 1 st year student Authentic Lunch Buffet Café Beat A la Carte Restaurant Flow Meeting Services/Laurea Events/ Lobby Laurea 6 Units

3. 1 000 Customers per day Lunch Buffet = 700 Customers per day Room is able to fit 400 Customers Lack of storage, room and air 50 Customers take soup per day BACKGROUND

4. GOALS

5. METHOD SD Understanding SD ThinkingSD GeneratingSD FilteringSD ExplainingSD Realising

6. HOW THE IDEAS CAME UP SWOT analysis of Lunch Buffet & Café BeatGeneral & Specific questions to the clientInspired by our own schools’ eating habitsInspired by our own experience

7. 7 IDEAS… BarLaureaLunch Buffet Decorate the Lunch Buffet Create your own salad Create your own pasta Café Beat SmoothiesMenus Create your own sandwich Fresh fruits

8. DECORATE THE LUNCH BUFFET How did we come up with this idea? What can we do ? Painting on the wall Potted flowers or plants Information about painting a wall Yellow paint: 5.5€ (0.9L) Paintbrush: 12-16€/ per

9. CREATE YOUR OWN SALAD How did we come up with this idea? What can we do ? Greek salad Mexican Salad Caesar Salad Price for “create your own salad”: 2€

11. CREATE YOUR OWN PASTA Why Pasta? It addresses to everybody Useful for chefs Low-cost Prices = 2,60€ (no salad included) Once a week 2 solutions Self-service Customer Service Quality

12. CREATE YOUR OWN PASTA

14. SMOOTHIES Features Twice a week Fresh seasonal fruits Prices Small = 1,50€ Medium = 3€ Large = 4€ Why Smoothies ? Fashionable Good for everyone’s health

15. SMALL MENU‘S Sell small Menu‘s in the Café Beat During the whole day Menu with coffee = 2€ Menu with Smoothie = 4€ Theme Days once a week French Menu English Menu German Menu Turkish Menu Rest of the days Finnish Breakfast Why selling Menu‘s ? Attract more people in Café Beat Get International Food in Café Beat

16. CREATE YOUR OWN SANDWICH Attract more customers to Cafe Beat Attract customers who are in a hurry Cafe Beat’s card reduction Half sandwich = 2,5€ Full sandwich = 5€

17. Different flavours Orange Juice Grapefruit Juice Orange/Grapefruit Juice Orange/Lemon Juice Grapefruit/Lemon Juice Prices for Citrus Fruits 1 kg Orange = 0,45€ 1 kg Grapefruits = 0,75€ 1 kg Lemons = 0,70€ Machine 1 = 150€ Machine 2 = 172€ Price for Fresh Juice 100 ml = 1,50€ 200 ml = 2,50€ FRESH JUICES

18. People eat more and more unhealthy food  salter, fatter and with more antidegradant Fresh juices are very healty They include a lot of vitamin and minerals WHY FRESH JUICES ?

19. Thank you for your attention!