1. UAAC Meeting January 21, 2014 Dr. Sandra Vasquez, Director Ms. Star Kafovalu, Administrative Support Coordinator II Ms. Vanessa Beckles, Graduate Assistant Mr. Patrick Person, Graduate Assistant Presented by: Student Conduct and Ethical Development

2. Coyote Connections Background To provide students with positive peer-to-peer connections of support and a welcome to/back to CSUSB. The program seeks to help peers feel connected and to prevent students from feeling lost, frustration, anxiety, or distress as they navigate new academic territory. The program was launched to help students: Find a class or office location Locate or identify resources to meet their needs Have a “navigation point” to answer general questions or requests for information

3. Why Coyote Connections? Welcome students from fall, winter, and spring break back to school Proactive approach to helping students relieve some of their stress and anxiety they may experience during the first few days of school According to the data from the National College Health Assessment (2011; 2012; 2013), stress and anxiety are two of the top six factors that negatively impact student’s academic performance

4. National College Health Assessment Academic Impact Spring 2011Spring 2012Spring 2013 OverallUndergraduateOverallUndergraduateOverallUndergraduate Stress*27.5%29.5%29.0%30.5%28.5%30.7% Sleep Difficulties 19.4% 21.2% 20.6% 22.0% 19.4% 21.4% Anxiety19.1%20.1%20.2%21.0%19.7%20.8% Work*13.3%13.7%13.9%14.3%14.7%15.5% Depression*11.9%12.5%12.4%12.8%12.6%13.2% Concern with friend/family 11.0%11.8%11.1%11.7%10.4%11.2% -American College Health Association, 2011, 2012, and, 2013

5. National College Health Assessment Reported having the following feelings within 2 weeks to 12 months of each year: 2011 2012 2013 Hopeless 45.2%45.2%44.9% Overwhelmed 86.1%86.2%83.8% Exhausted 81.4% 81.6%79.1% Very lonely 57.2%57.2%55.8% Very sad 60.5%61.0%59.6% Overwhelming anxiety* 49.9%50.8%51.0% Depression*30.3%31.3%31.4% Overwhelming anger36.2%37.1%37.0% -American College Health Association, 2011, 2012, 2013

6. A P.R.I.M.E.R. for Maximizing and Cultivating Student Success Proactive Responsive /Caring Intentional Intervention Mentoring Education & Leadership Reactive

7. Schedule and Location All three days were scheduled in University Hall at the front entrance Monday and Tuesday one graduate student worked 10:00 am to 3:00 pm Thursday two graduate students 10:00 am to 3:00 pm After the third day, questions or need for help reduced

8. What We Learned Students needed help with finding classes, especially classes in the basement of University Hall During the first few days, parking services was the most requested location Some students were trying to read the directory in the UH lobby, which needs to be updated Overall everyone was very appreciative and surprised that we were welcoming them back to school

9. Collaborating with Other Departments Multiple departments welcoming students in various locations Create a friendly environment for the students Provide more assistance throughout the campus during the first week of school Enhance student’s sense of belonging and Coyote family pride Explore the development of a student life handbook mobile application

10. Results from University Hall Interacted with a total of 103 students, parents, or visitors Most requested departments/locations LocationRequestsReasons Parking Services28Parking Permit and pay tickets Records and Registration14Enrolled in wrong class, add drop slip, information center, check GPA, UH 160 (offices behind Registration) Admissions13Transcripts, international information Bursar Office7Pay application fee Map of Campus4 UH 106 (Lecture Hall)4Room number on lecture hall has C106 and UH-106 Financial Aid3 Alumni Office3

11. Observations Within the three days and one location, the interaction with the Students, parents, and visitors was very positive Marquee signing can be a helpful resource Relocating and/or changing the message to make the sign in UH more visible

12. Future Directions Each college have a welcome team Entire first week of fall quarter First 2-3 days of winter and spring quarter Welcome teams in the Student Union, Library, and University Hall or other locations that will be beneficial Comprehensive Campus-wide schedule of welcome/back events/activities Develop a Coyote Connections sign post or flag to alert students of where they can get help T-shirts for volunteers The possibilities are endless

13. In Closing -The road to success is not straight. There is a curve called Failure, a loop called Confusion, speed bumps called Friends, red lights called Enemies, caution lights called Family. You will have flat tires called Jobs, but if you have a spare called Determination, an engine called Perseverance, a driver called Will Power, you will make it to a place called Success. Unknown Author Together, we can forge seamless pathways towards success!