1. Hardware Troubleshooting Chapter 20 Release 22/10/2010powered by dj

2. Slide 2 of 15Chapter 1 Objectives  Concept of hardware troubleshooting  Understand how to upgrade a PC Release 22/10/2010powered by dj

3. Slide 3 of 15Chapter 1 Hardware Troubleshooting  Involves identifying the problem of the components and fixing the same.  Computer hardware problems are less common than software problems and there are far fewer variables to consider when learning troubleshooting of PC hardware.  The real trick is to go about it in a systematic manner, eliminating possibilities wherever possible before you start purchasing replacement parts.  Troubleshooting means eliminating the problem Release 22/10/2010powered by dj

4. Slide 4 of 15Chapter 1 Question for GD Time Limit – 2 Mins  What is troubleshooting? Release 22/10/2010powered by dj

5. Slide 5 of 15Chapter 1 Four Common Sense Techniques  Trial and error  Check cables  Don’t be frustrated  Take notes Release 22/10/2010powered by dj

6. Slide 6 of 15Chapter 1 Question for GD Time Limit – 4 Mins  What are the four common sense techniques for troubleshooting? Release 22/10/2010powered by dj Sl.Common Sense Techniques

7. Slide 7 of 15Chapter 1 Call Report Release 22/10/2010powered by dj

8. Slide 8 of 15Chapter 1 Question for GDTime Limit – 4 Mins  What is a call report and when it is to be used? Release 22/10/2010powered by dj

9. Slide 9 of 15Chapter 1 Scenario Based Questions  You have given the print for the document and printer is not printing and shows some error message. What are the steps you will take to resolve the printer error message?  You want to access internet through your PC but monitor does not show the display. What are the steps you will perform to resolve the problem? Release 22/10/2010powered by dj

10. Slide 10 of 15Chapter 1 Upgrading a PC  There are various problems which lead to the up gradation of the PC some of them are: Poor Performance of the PC. Continuously hanging Component not compatible with the operating system like Windows 7 etc. (For example: Suitable driver for the audio) For good pixel resolution we may need to install a new graphics card. Release 22/10/2010powered by dj

11. Slide 11 of 15Chapter 1 Question for GD Time Limit – 4 Mins  What is a upgrading a PC and when it is to be done? Release 22/10/2010powered by dj

12. Slide 12 of 15Chapter 1 Scenario Based Question  You are planning to upgrade PCs for your organization to install Windows 7 and latest software like MS Office 2010. What are the steps you should consider for upgrading the PCs in your organization?  Cause: Poor performance of RAM (for example: 512 MB to 1 GB), New version of Operating System is better (For example: Windows Xp to Windows 7), Processor P4 is upgraded to Core2Duo or Corei Series processor for Windows 7 compatibility Release 22/10/2010powered by dj

13. Slide 13 of 15Chapter 1 Summary – I  Hardware troubleshooting involves identifying the problem of the components and fixing the problem.  There are four common techniques and strategies to solve common computer hardware problems such as trial and error, check cables, don’t frustrate and take notes.  Computer technology is advancing at rapid pace and hence we need to upgrade the PC as per the requirements. Release 22/10/2010powered by dj

14. Slide 14 of 15Chapter 1 Summary – II  We upgrade PC also because of poor performance of components.  There are several advantages of upgrading a PC such as enhanced security, increased performance, good resolution and many more.  Problem report is a report, which gives all the information regarding a problem Release 22/10/2010powered by dj

15. Slide 15 of 15Chapter 1 Mind Map  Draw a mind map to summarize this chapter Release 22/10/2010powered by dj