1. CARSAM Quick Reference Guide for Users May 2012 CORPORATE ACCOUNT RECONCILIATION Manager Approval Training

2. Log In & Navigation: CAR To log in to CAR, go to https://amex.iers.ihost.com (tip: Save this as a bookmark or favorite) (A) Enter your user ID and password, and click on Log In (B). You will see a screen with instructions to wait and a pop up box (C) showing your connection status. 2 B B A A C C 1

3. The Card Data (D) tab allows you to drill down and view transactions for any cycle. The status (or first S column) (E) shows if the transaction has been reviewed (green check mark) or reallocated (blue check mark). Numbers (F) in the next few columns indicate who has touched a transaction: “1” for the Cardmember (C column) reviewing or reallocating it and “2” for the Cardmember Manager (CM column) approving it. Users also have the ability to see accounting elements (G) tied to a transaction. 3 3 4 5 D D F F E E G G Login & Navigation: CAR (continued)

4. Manager Approval: CAR In CAR, as in SAM, manager’s need to review accounting information for newly posted transaction submitted by cardholders. CAR allows you to review information such as accounting codes online as well as review receipts tied to each transaction. Select the name of the cardholder whose transaction(s) you wish to review (A). Access the individual transactions by clicking on Card Data (B). 4 1 A A B B

5. Manager Approval: CAR (continued) Transactions for the current cycle are displayed (C). Select the individual transaction you wish to review by clicking on each line (D). Detailed information for each transaction is displayed (E). 5 2 C C D D E E

6. Manager Approval: CAR (continued) Information can be accessed by clicking on the tabs in the transaction detail section. Merchant information, additional transaction details such as comments, and tax information can be accessed by clicking the applicable tab (F). Line item details can be viewed by clicking on (G). Uploaded receipts for each transaction can be viewed under tab labeled receipts (H). Click on the approval button (I) to approve each highlighted transaction. 6 4 F F G G H H I I

7. Manager Approval: TIP #1 Multiple transactions can be approved at once by highlighting each line with ctrl-click and the clicking the approval button (A). 7 1 A A

8. Manager Approval: Tip #2 Receipts can be reviewed online by clicking on a transaction (A). Individual receipts for the transaction will appear below (B). Clicking on the receipt will open a new window to display the receipt that was uploaded by the cardholder (note: ensure that pop-ups are allowed in your browser for the receipts to open) 8 2 F F G G H H I I A A B B