1. CS27510 Commercial Database Applications Training

2. Benefits The company cannot achieve any benefits unless the staff are well trained The company cannot achieve any benefits unless the staff are well trained It would be a waste of investment to roll out the system with out trained staff It would be a waste of investment to roll out the system with out trained staff Management must be made aware and committed Management must be made aware and committed

3. Setting training goals First objective in software training for end-users is First objective in software training for end-users is –Minimising any productivity losses associated with the software transition –As quickly as possible, get them up to the skill level required to do their jobs at least as quickly and accurately as they were doing with old software (or manual methods) –Then in the next phase, you want the software to help users do their jobs more quickly, accurately, and/or securely than before.

4. Timescales Be realistic about the timeframes in which you expect to accomplish these objectives Be realistic about the timeframes in which you expect to accomplish these objectives These timeframes will be dependent on: These timeframes will be dependent on: – the complexity of the new software – number of users who need training and their beginning skill levels

5. Remember! All software packages aren't created equal and neither are all users. All software packages aren't created equal and neither are all users.

6. Assessing end-user needs An important element in creating your training plan is to evaluate the technical skill levels of those who will actually use the software on a daily basis An important element in creating your training plan is to evaluate the technical skill levels of those who will actually use the software on a daily basis –In many cases, software end-users are not particularly technically savvy –You may have different technical skill levels within a group.

7. Separate Skill Levels Technical novices will need more focused, step-by-step instruction in basics Technical novices will need more focused, step-by-step instruction in basics More skilled computer users will quickly pick up the basics More skilled computer users will quickly pick up the basics –Can benefit from more training –Shows them how to use more obscure or advanced features of the software.

8. Don’t mix training Attempting to train the two groups together will result in Attempting to train the two groups together will result in –the novices being overwhelmed and confused –the more skilled users wasting time that could have been spent doing their work

9. Training delivery methods Several factors that you need to take into consideration: Several factors that you need to take into consideration: –User skill levels as determined by your needs assessment –Number of users to be trained –Timeframe for rollout of the software

10. Types of Delivery Individual hands-on instructor Individual hands-on instructor Hands-on, classroom-style instructor-led training Hands-on, classroom-style instructor-led training Seminar style group demonstration Seminar style group demonstration Computer Based Training Computer Based Training Book-based self-paced training Book-based self-paced training

11. Individual hands-on instructor An instructor walks each user individually through the process of performing common tasks and answers questions An instructor walks each user individually through the process of performing common tasks and answers questions This is the most expensive method, although potentially the most effective This is the most expensive method, although potentially the most effective

12. Hands-on, classroom-style instructor-led training An instructor shows users how the software works and how to perform common tasks An instructor shows users how the software works and how to perform common tasks Users performing the tasks themselves in a classroom/lab setting Users performing the tasks themselves in a classroom/lab setting Each user or pair of users has a computer on which to practice Each user or pair of users has a computer on which to practice Classes of 15 to 30 are often effective Classes of 15 to 30 are often effective

13. Seminar style group demonstration An instructor shows users how the software works and how to perform common tasks in a live demonstration. An instructor shows users how the software works and how to perform common tasks in a live demonstration. Groups of 20 to 50 are often effective. Groups of 20 to 50 are often effective.

14. Computer Based Training CD-based or online self-paced training CD-based or online self-paced training Allows end-users to complete interactive lessons Allows end-users to complete interactive lessons System walks them through the processes of performing common tasks System walks them through the processes of performing common tasks The software tests them on their performance and understanding. The software tests them on their performance and understanding.

15. Book-based self-paced training End-users complete workbook lessons End-users complete workbook lessons How to perform common tasks, How to perform common tasks, – illustrated with screenshots

16. Creating a training programme Some elements of your lesson plan should include: Some elements of your lesson plan should include: –The purpose of the software. –Tasks the user will complete with the software –How it differs from previous versions or products it's replacing (if applicable) –Common problems users may encounter –Security issues related to the software