1. Board Reports from Hell and How to Find the Hallelujah Mountain Illinois Credit Union League Presented by Rory R. Rowland

2. Financial Snapshot Product or Service Usage Metrics Operations Development Sales Marketing Committee Reports Board Actions and Resolutions Strategic Discussions

3. Better Board Meetings Do We need to meet? Meeting Objectives - written Don’t try to do too much Set the agenda Establish time limits

4. Better Board Meetings Brief the executive committee before the meeting Keep the meeting on track Remember every board member has a role to play Close with next steps

5. Board task Planning and Evaluating Effectiveness Managing CEO Accountability Making and Evaluating Policies Member Service

6. Board Work Styles The Board of Directors and Efficiency Risk Taking Commitment to Duties Board Unity

7. Board Work Styles Feedback Style Tolerance and Constructive Participation Communication Styles

8. What's the Board's Role? To Oversee and Guide the Credit Union so That the Members Assets Are Safe and Productive As Possible.

9. Values, Mission, Plans, Goals, Policies Member Survey, Staff Survey Mystery Shops Fraud Hotline External Audit, Internal Audit, Regulatory Exam Monthly Reports, Dashboards, Other Reports, Competitive Analysis

10. Boards Role Varies with Asset Size Small credit union Medium-size credit union Large credit union

11. Board Meetings Occur Because Board Members Need to:  Plan Together.  Learn Together  Contemplate Together  Deliberate Together

12. What's the Purpose of the Board Meeting? Compared Plan Evaluate Progress toward Plan. Look to the Future for Strategic Issues

13. What's the Purpose of the Board Meeting? Purpose; Meet Purpose Priority: Most Important Things Pace: Keep It Quick Process: Evaluate and Improve the Process Pranks: Make It Fun

14. Purpose of Board Packet? ___________________________

15. What's the Purpose of the Board Packet? To Help Determine Operations Are Meeting Expectations. To Assist the Board in Determining the Future Direction of the CU

16. What's the Purpose of the Board Packet? To Update the Board's Knowledge of the Operations of the Credit Union. To Provide Insight into Trends That May Be Occurring. Provide Information to Assist in the Decision-Making Process.

17. Good Board Packet. Is the board's eyes into the soul of the credit union. Keeps board members informed and up-to-date. Board members see trends

18. The Perfect Board Packet: Some Ideas of Content. Agenda Consent Agenda Items. Financial Ratios and Trends-- Dashboard

19. The Perfect Board Packet: Some Ideas of Content. Comparison to Previous Periods. Comparison Plan. Comparison the Budget

20. The Perfect Board Packet Some Ideas Content. Strategic Planning Key Issues Discussed. FYI or CEOs / Chair's Corner Risk Areas Analysis

21. Consent Agenda Consent agenda only works if board members actually read the contents - Prior to the Meeting. Items That Are Routine and Don't Require Discussion

22. Financial Reports - Compared to Previous Period

23. Dealer Tactics Fierce Competition Survival What Dealers are doing! Keep your cool

24. Dashboard of Success

25. The Ratios

26. Dashboard of Success

27. Strategic Planning Update

28. Other Analysis. Remote Transactions Versus Branch Transactions. Products/Services per Member. Audit Work. Sam Resolution Update.

29. Other Analysis. Supervisory Committee Report. Branch Activity Trends. Branch Probability Analysis

30. Risk Analysis Indirect lending. Risk-based pricing. Commercial lending. Delinquency and charge-offs.

31. Mortgage lending

32. New Product/Services. The goal is to analyze new product or service acceptance by the members.

33. Delinquency and Charge-Offs Delinquency by Loan Type Delinquency by Branch. Delinquency by Loan Officer. Delinquency by Risk Based Score

34. Top 10 List What did we learn?

35. Top Ten: 1 2 3 4 5 6 7 8 910

36. Information Rory Rowland 14401 Covington Independence, MO 64055 816-478-3249 www. RoryRowland.com RoryRRowland@ ATT.net