1. Arbuthnot Latham & Co., Limited Building mutually profitable relationships through a meeting of minds Preparing for FSA Visits and what to do in between David Moland, Group Head of Compliance Arbuthnot Latham & Co., Limited 20 th October 2010

2. 2 Who am I? Deputy Chairman of the CISI Compliance Forum Committee Compliance professional for 11 years Experience gained working for Lloyds TSB, FSA, Credit Suisse and Arbuthnot Banking Group Current Role – Group Head of Compliance covering Private Banking, Investment Banking & Retail Banking Direct and current experience of ARROW assessments and Theme Visits

3. 3 Objectives What are the FSA’s objectives on ARROW visits? How does ARROW fit with ongoing supervision What to do in between visits How to be ready for a theme review How to measure success – and outcomes to avoid

4. FSA’s Objectives 4 These will depend on the themes of the day, examples may be……………… To set your regulatory period, to set your ICG To require the firm to carry out actions via the Risk Mitigation Programme To get a feel for how well the firm is managed and controlled

5. Ongoing Action 5 Preparation starts as soon as last ARROW is complete Clear issues raised in the letter and RMP Continue to manage the relationship (KIV change of supervisor) Always remember that your next visit could be only days away Look out for Themes, Dear CEOs etc

6. Preparing for ARROW (1) 6 REMEMBER, you know when it is going to be! Brief Senior Management (6 months) 1.Introduction 2.Risk Assessment Process 3.Current FSA Risk Assessment 4.Hot Topics / Expected Focus 5.Other Possible Topics 6.How to Conduct the Meetings 7.Next Steps

7. Preparing for ARROW (2) 7 Meeting with Group Board & Group Audit Committee (5months) Face to face meeting with Directors (4 months) – get them engaged Key action document analysis (3 months) – cover the obvious & topical issues

8. Preparing for ARROW – document request 8 Check your understanding of what they require Presentation is important! Try not to send documents that will result in the FSA asking further questions Get the Directors to read and review what you are going to send Provide copy documents to each Director / Interviewee Note – we had 10 working days to do this!

9. Case Study 1 9 You are the newly appointed Head of Compliance at a firm that is on a three year regulatory cycle, which ends in six months time. You decide that you want to start your preparation for the next ARROW visit. You are going to do this by sending a written briefing to all the Directors. What are you going to include within this briefing and what if anything are you going do prior to sending the document out? CHATHAM HOUSE RULES

10. Theme Visits 10 If you are lucky you will get a months notice, but will probably only have 10 days to satisfy any document request Treat with same importance as an ARROW assessment You will not have time to prepare in the same way as ARROW Demonstrates the importance of having documents in place already and building a relationship with the FSA Get the Directors / Senior Management engaged – a theme is not a gentle chat many have ended in Enforcement for at least one of the firms selected

11. Case Study 2 – Theme Visits 11 You are the Head of Compliance at a small firm and you have just received a call from the FSA advising that they are going to carry out a themed visit on AML. You have only been at the firm for three months and you at the early stages of reviewing the controls in place at the firm. Your first thought is (*!!*): If only I had been here longer what would have helped me? Having gone through these moments of reflection, what action would you now take? CHATHAM HOUSE RULES

12. FSA visits in general 12 Review documents again prior to the visit Carry out mock interviews (one month before) Brainstorm topics for discussion (one week before) Agree with FSA whether someone can sit in on interviews Debrief interviews if you don’t have someone sitting in Make the most of the feedback session but be aware things change, especially with Theme Visits

13. Ad hoc requests and CEO letters 13 Treat with same importance as a visit Get Directors to review Take action even if FSA do not ask for a response Look out for best practice papers (Data Security, Pension Transfers, Sanctions)

14. Case study 3 – How to measure success – and outcomes to avoid 14 What would you consider to be a successful visit? From whose angle are you measuring success? How would you measure this? What would be considered to be bad outcomes? Can you challenge the outcome?

15. Conclusion 15 Compliance have an important role to play in all interactions with the FSA In an ideal world, have all policies, procedures etc in a state you would be happy to send to the FSA tomorrow Preparation is important Get Senior Management engaged

16. 16 Any Questions?

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