1. 1 Future lies in the hands of Internal Customers – The Employees Submitted By- Prabudh Jain MDI Gurgaon

2. 2 The prime purpose of any business is to stay in business. Business is all about satisfying customer needs profitably……… The customer can be both external as well as internal!!!

3. 3 Where does courage come from? Where does power come from? Where do ideas come from? Where do dreams come from? The answer is “FROM WITHIN” Our internal determines how our external will be!!!!

4. 4 Who creates organizations? Who runs organizations? Who destroys organizations? The answer is “PEOPLE”

5. 5 Rules of Ruling: Some kings focus on expanding their kingdom, they are merely conquerors who are thrown away by the people. Some kings focus on maintaining their rule, they are merely governors who are thrown away by their enemies. The real rulers are those who expand their empires as well as maintain their empires. How this is done is simple…… Take good care of your followers and keep expanding. By the same analogy, if the internal customers are happy, they will put in their best to make the external customers happy and business will flourish!!

6. 6 Never believe that a few caring people can't change the world. For, indeed, that's all who ever have. --Margaret Mead