2. Jackie WilliamsonRegional Director Small Business Service Jackie Williamson Small Business Service National ICT Regional Director West Midlands

3. Jackie WilliamsonRegional Director Small Business Service E Commerce within an integrated E Government Strategy Benefits to Small and Medium Size Businesses

4. Jackie WilliamsonRegional Director Small Business Service Information Communication and Technology Contributes 25% to UK Growth ………..Recent Study by London Economics

5. Jackie WilliamsonRegional Director Small Business Service Agenda Helping Businesses UK Business Population Government on Line, structure of support for SMEs Issues in Supporting SMEs Afternoon Workshop

6. Jackie WilliamsonRegional Director Small Business Service A Look at the UK Population UK 59.8 million GDP (2000) £945 billion 3.7 million companies

7. Jackie WilliamsonRegional Director Small Business Service Business Population 500+ 250 - 500 200 - 250 20 - 200 1 - 19 0 Sole Traders 3515 3220 1570 69570 1274730 2324340 Number of Businesses Number employees Total 3.7 million (Source: ONS Feb 2002) 98% 2%

8. Jackie WilliamsonRegional Director Small Business Service UK Yield on ICT Investment (Source: London Economics) Total Growth Manufacturing Financial Transport, Wholesale Intermediation & Retail

9. Jackie WilliamsonRegional Director Small Business Service Government on Line DTI Small Business ServiceUK on line 4 Business Business SupportSpecialist ICT Advise Business Links Small – Medium Businesses

10. Jackie WilliamsonRegional Director Small Business Service Government on Line DTI Small Business ServiceUK on line 4 Business Business SupportSpecialist ICT Advise Regional Development Agency Business Links Small – Medium Businesses

11. Jackie WilliamsonRegional Director Small Business Service Trading online by size (Source: International Benchmarking Study)

12. Jackie WilliamsonRegional Director Small Business Service E Government & e Commerce Government Targets By 2003 - 1.5 million small & medium businesses will be connected to the internet - 1 million trading on line Where we are now in 2003 ? - 1.6 million connected - Trading on line target not met

13. Jackie WilliamsonRegional Director Small Business Service Benefits / drivers (Source: International Benchmarking Study)

14. Jackie WilliamsonRegional Director Small Business Service e business Changes the way companies conduct business Lastminute.com – ‘ranked as the leading online travel agency across Europe’ Airline tickets Hotel rooms Package holidays Entertainment tickets Resturants reservations Gifts and auctions

15. Jackie WilliamsonRegional Director Small Business Service The benefits grow with use Operational Saving / A shop window Enhanced customer Efficiencies to the world & supplier relations The benefits Internal use Establish Enable Generate Web site transactions interactions Transform core

16. Jackie WilliamsonRegional Director Small Business Service Barriers (Source: International Benchmarking 2002)

17. Jackie WilliamsonRegional Director Small Business Service e-mail website e-commerce e-business transformed organisations Business benefits Extent of organisational change & sophistication - efficient internal and external communications - place in worldwide market - window on worldwide suppliers - order and pay online, reducing transaction costs - maximise accessibility and speed - integrate supply chain so manufacture and delivery become seamless - minimise waste at every stage of the supply chain - open systems of information for customers, suppliers and partners - new business models based on interworking between organisations and individuals Adapted from Cisco led Information Age Partnership study on e- commerce in small business Model of e-adoption ladder

18. Jackie WilliamsonRegional Director Small Business Service e-mail website e-commerce transformed organisations Business benefits Extent of organisational change & sophistication - efficient internal and external communications - place in worldwide market - window on worldwide suppliers - order and pay online, reducing transaction costs - maximise accessibility and speed - integrate supply chain so manufacture and delivery become seamless - minimise waste at every stage of the supply chain - open systems of information for customers, suppliers and partners - new business models based on interworking between organisations and individuals Adapted from Cisco led Information Age Partnership study on e- commerce in small business Model of e-adoption ladder e-business

19. Jackie WilliamsonRegional Director Small Business Service People Processes Technology Environment Skills Management Leadership Security Regulation e-businessBroadband Wireless H/W Buy-side Sell-side Inside Culture BACS Economy

20. Jackie WilliamsonRegional Director Small Business Service Workshop Scene setting – results of International Benchmarking Study/ Europe, Canada, Australia How to overcome the barriers for implementation Tools for business support organisation SME successes Framework for implementation

21. Jackie WilliamsonRegional Director Small Business Service National Targets Awareness Promotional campaign Showcasing E-Commerce Awards Service Channels Network of advisers Tools & Collateral Technology Means Business Implementation Web based resources Business Support Funding Partnerships & Clubs Research & BenchmarkingChannel Development Achieving the targets