1. dot.edu: An e-learning Infrastructure for the University of Wisconsin System and Beyond CUMREC 2002 Charlene Douglas – Director Kathryn Gomm – Training Manager Copyright charlene Douglas and Kathryn Gomm, 2002. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author. SM

2. University of Wisconsin (UW) System Two Research Universities Eleven 4-year Universities Thirteen 2-year Colleges Extension Learning Innovations SM

3. Goals Leverage Resources to Provide an Economy of Scale Disseminate Knowledge Through Collaboration Guaranteed Infrastructure Support Web-enhanced, Hybrid, and Online Education SM

4. Mission dot.edu SM provides educational communities with robust and up- to-date e-learning system infrastructure including technology, training, support, and instructional design to effectively apply these resources to enhance education. SM

5. Learner Management System dot.edu SM Software Training Hosting Course Management Systems Research and Development Content Development Assistance Accessibility /Universal Design Help Desk Instructional Design Consultation Project Management SM

6. Partnership Model Faculty and teaching academic staff 3-stage implementation plan Model transfers responsibility from dot.edu to the partners A written implementation plan is designed jointly with flexibility to meet changing needs SM

7. dot.edu SM UWS Customers Both Research Institutions All Eleven 4-year Universities All 13 of the 2-year Colleges UW – Extension Learning Innovations SM

8. dot.edu SM Non-UWS Customers Professional Development PK-12s Private Colleges & Universities Technical Colleges Campuses both inside and outside the State of Wisconsin SM

9. Customers 1999 2002 25 SM 83

10. dot.edu Users SM

11. dot.edu Courses SM

12. Customer Service, Customer Service, Customer Service Comprehensive, Easy, Scalable Services Unique Relationships and Flexible Solutions SM Why dot.edu SM Has Succeeded

13. True Collaboration and Teamwork Removal of Barriers Provide a Seamless e-learning Experience to PK-16+ Education Serving Education SM Why dot.edu SM Has Succeeded

14. Partnerships Sun Microsystems Blackboard/Prometheus WiscNet University of Wisconsin System Others SM

15. Sun Microsystems Center of Excellence In February, dot.edu was named a Sun Center of Excellence (COE). As the only e-learning COE in the US, dot.edu is considered a “pioneer and a visionary for its unique extension of the ASP model in ‘education serving education’, providing infrastructure and resources to educational institutions all across the nation.” SM

16. Lessons Learned Identity Issues Customer Support Unknowns New Products SM

17. Lessons Learned Instructional Design Measuring Capacity and Demand Staffing External Funding SM

18. Conclusion Foresight and Tenacity Exceeded Expectations Seen as Leader Future – Disseminate the Model; Standards; Accessibility; Expand ITS@Wisconsin SM