1. ENHANCING INTEGRITY : BEST PRACTICES FROM MALAYSIA presentation by : ABDUL WAHAB BIN ABDUL AZIZ Chief Integrity Officer AMANAH RAYA BERHAD

2. - the oldest and premier trust company in Malaysia. company in Malaysia. - formerly known as the Department of Public Trustee and Official of Public Trustee and Official Administrator since 1 May 1921. Administrator since 1 May 1921. - corporatized on 29 May 1995 – operate as Amanah Raya Berhad on operate as Amanah Raya Berhad on 1 August 1995. 1 August 1995.

3. REQUESTED ALL SECTORS, NAMELY GOVERNMENT, PRIVATE SECTOR, POLITICAL PARTIES, RELIGIOUS INSTITUTION, TRADE UNIONS, NGOS AND OTHER GROUPS TO DEEPEN THEIR UNDERSTANDING OF INTEGRITY AND COMMITTED TO IT NATIONAL INTEGRITY PLAN

4. The NIP emphasizes the importance of the private sector to include Integrity agenda in their business operation : The NIP emphasizes the importance of the private sector to include Integrity agenda in their business operation : Strengthen Corporate Sector Integrity.Strengthen Corporate Sector Integrity. Promote and strengthen business ethics.Promote and strengthen business ethics. Strengthen cooperation among all sector through the concept of Malaysia Incorporated in promoting integrity.Strengthen cooperation among all sector through the concept of Malaysia Incorporated in promoting integrity. Strengthen cooperation between corporation and trade unions.Strengthen cooperation between corporation and trade unions. Enhancing corporate social responsibility and accountability,Enhancing corporate social responsibility and accountability, Corporate governanceCorporate governance INTEGRITY AGENDA

5. - launched by Tan Sri Bernard Giluk Dompok, Minister In The Prime Minister Department on 26 th April 2006 at Institut Integriti Malaysia.

6. The purpose of initiating the Plan is to foster and maintain Public confidence in the company’s integrity. This is achieved through provision of a framework to build an integrity culture in ARB by implementing the related objectives, strategies and program encompassed in the National Integrity Plan

8. AMANAHRAYA INTEGRITY PLAN AN INTEGRATED APPROACH

9. To actively enhance a culture of professionalism and integrity in AmanahRaya. To prevent the incidence of misconduct and corruption linkages to other. To ensure AmanahRaya’s integrity and transparency is sustained in daily practices through elements of honesty, efficiency and trustwothiness. OBJECTIVES

10. APPROACH Education Education integrated programs to increase knowledge, awareness and skills in integrity management Prevention Prevention detect and identify weaknesses in practices, systems and work procedures and continue to increase the level of efficiency. Enhancement Enhancement emphasizes on efforts to ensure compliance on work processes, systems, code ethics and client’s charter. Punitive Punitive develop a mechanism that will increase the ability to detect and punish those involved in activities that will taint AmanahRaya’s integrity.

11. ACTION PLAN  Name of the programs  Target groups  Objectives to achieve  Identify departments or units responsible for  Time frame - schedule  Evaluation method

12. CRITICAL SUCCESS FACTORS I. Full Commitments II. Total Awareness III. Open Communication IV. Enhancement V. Prevention VI. Transparency VII. Accountability

13. COMMITMENT  Implementation of integrity initiatives has been greatly support by the Group Managing Director.  Setting up of the Chief Integrity Office (CIO) to formulate and review corporate integrity strategies and action plan for promoting integrity.  Setting up of Personnel and Integrity Committee at the Board level.

14. AWARENESS  Corporate Vision, Mission and Values have been widely circulated – integral in cultivating an integrity culture. Vision, Mission ValuesVision, Mission Values  Education Programs – lectures, seminar, workshop & integrity corner.  Introduction of “e-buletin Integriti” - online integrity newsletter.  Integrity Awareness Test.

15. COMMUNICATION  Introduced “ethics_centre” - web page for communication and dissemination of information on integrity.  Introduction and enforcement of “whistle blowing” policy – encouraged employees to raise their concerns about illegal or unethical activities.

16. ENHANCEMENT  Maintaining integrity through the formulation of Code of Business Ethics (COBE). Code of Business Ethics Code of Business Ethics  Setting up of a Compliance Unit under CIO to receive and investigate complaints.  Briefings to vendors and suppliers on COBE - explain duties and obligation for a proper business conduct.

17. PREVENTION  Identify & study the weaknesses in practices, systems and work procedures.  “Surprise Check” based on Internal Audit Report.  Drafted guidelines and procedures : - Guideline and Procedure on gift. - Guideline on custody of proprietary information. information.

18. TRANSPARENCY  Developed a website to provide public with relevant information about the company – www.arb.com.my www.arb.com.my  Established a hotline for public to lodge complaints and provide information – managed by the Customer Relation Management Department. (Careline : 03-20729999)

19. ACCOUNTABILITY  Integrity Pledge by employees to provide quality services to the public – help the company to maintain public trust and inspire confidence of higher public scrutiny and accountability.  Certification of Compliance to COBE – responsible to comply with all the provisions of the Code.  Integrity Pledge by vendors and suppliers to foster an open, transparent and productive relationship with these external parties.

20. H3 "Integrity without knowledge is weak and useless, and knowledge without integrity is dangerous and dreadful."

21. H3