1. Quality Assurance Human Factors Proactive Safety Management: Emirates Airline Maintenance Human Factors Tim J. Garrett Human Factors Manager OFC 97142181040 CELL 971566848833 1 st Floor Quality Assurance

2. Quality Assurance Human Factors WHY DO SAFETY MANAGEMENT SYSTEMS AND HUMAN FACTORS?

3. Quality Assurance Human Factors WHY DO SAFETY MANAGEMENT SYSTEMS AND HUMAN FACTORS?

4. Quality Assurance Human Factors Human Factors Manager Responsible to manage and implement an effective Aviation Engineering Human Factors Program to provide Emirates Airlines with the framework to preclude or reduce the possibility of loss associated with workplace accidents, incidents, injuries and deaths with in the Engineering Group. This is accomplished through Human Factors awareness, training, publications, and a implemented, effective, standardized, “Just Culture”, post event investigative process based upon TEM (Threat and Error Management) concepts and philosophies.

5. Quality Assurance Human Factors Facts and Figures U.S. Nationally 50 workers are injured every minute of the 40-hour week Seventeen of these workers die each day in work related injuries/ illnesses Approximately 5,200 deaths per year Technical Operations CO injury average cost is $8,138/29,785dh per incident Incurred cost for employee injuries was $31/113.46 million for 2006 Return on Investment in Safety For every $1/3.66dh invested in safety/HF programs a company will save $4/14.64dh to $6/21.96dh in costs associated with employee injuries Benefits of Effective Worker Safety and HF Programs Improved employee morale, higher productivity, reduced absenteeism, lower turnover, lower worker compensation costs

6. Quality Assurance Human Factors

9. How Do We Get There? The program is a multi-year, multi-level effort based upon the following 4 Cornerstones: Leadership, Management, and Employee Involvement Workplace Analysis and Hazard Prevention and Control Human Factors/Safety Training and Awareness. Human Factors and an effective SMS become a formal portion of the core business.

10. Quality Assurance Human Factors ETESA ETESA stands for Engineering Threat Error Safety Analysis This process is how to utilize and conduct a standardized post event investigative process for identifying threats and errors. – it’s a process and a form that enables us to collect and analyze Threat/Error information and make changes, so we can prevent the errors from happening again. The ETESA form is based upon the Boeing MEDA Maintenance Error Decision Aid form. ETESA reporting, tracking, trending, and risk analysis to decrease Ground Damage, Flight Irregularities, Maintenance Re-Works and OJI cost. In association with SDS. ETESA findings to be presented to Emirates Safety Board for review, risk assessment, corrective action, and effectiveness.

11. Quality Assurance Human Factors FAA Fatigue Counter Measures Training Fatigue is a widespread and unavoidable by-product of 24/7 service operations. It is more than simply being tired, and its effects are more than falling asleep. Fatigue is a complex state characterised by a lack of alertness and reduced mental and physical performance, often accompanied by drowsiness. Fatigue can affect all maintenance tasks by impairing judgment, decreasing concentration and increasing memory lapses, reducing motivation and mood, as well as other performance effects Fatigue poses an elevated risk to aviation maintenance professionals and the our customers. Fatigue Training is an effective fatigue risk management tool. Fatigue countermeasure training has been utilised across a number of industries with 24/7 operations for more than 20 years (e.g., trucking, railroad, mining, water transport).

12. Quality Assurance Human Factors FAA Fatigue Counter Measures Training Individual Benefits: –Increased sleep quantity –More energy for recreation and family time –Better health and reduced caffeine use Organizational Benefits: –Reduced turnover and absenteeism –Fewer fatigue problems and morale issues

13. Quality Assurance Human Factors FAA Fatigue Counter Measures Training

14. Quality Assurance Human Factors FAA Fatigue Maintenance Fatigue Workgroup Duty Time Limitation Recommendations

15. Quality Assurance Human Factors

17. 17 The SMS Table (Side View) Approved for Public Release; Distribution Unlimited 06-1512 © 2009 The MITRE Corporation. All Rights Reserved.

18. Quality Assurance Human Factors 18 The SMS Table (Top View) Engineering Human Factors Fatigue Counter Measures Training Programs Manager Safety Survey Safety Forum SAG Human Factors Reports ETESA

19. Quality Assurance Human Factors 19 The SMS Table (Top View) Are policies, procedures, and organizations appropriate? Is there a safety culture? Is there adequate training & communication? Are data sources accurate, complete and timely? Is there a Voluntary Reporting System? Are identified hazards analyzed correctly? Are all hazards identified? Are risk mitigations effective? When not, is the risk re-introduced into SRM for re-analysis? Are risk mitigation strategies appropriate?

20. Quality Assurance Human Factors Thank you! It’s more than just a safe environment – it’s good business!