2. Reasons for an IOM... Reference Library Import / Export Compliance How to do it Vendor resources Internal Policies & Procedures Put significant information on one CD!

3. Policies & Procedures of an International Operation Accounting & Handling Money – Funds advancement – Invoicing foreign firms – Tracking Refunds Operation Procedures – Quote policy of office – Bin flow of documentation – Signing of Powers of Attorney Office Standards – Terms & Conditions of Service – Compliance goals – Dealing with Customs & US Agencies

4. Don’t want cargo sitting in our warehouse accruing storage fees! What is your RMA procedure? Who arranges for inland? Charges for In/out or storage – how handled? Incorrect material, damaged, wrong customer – how handle?

5. Import Compliance Audits & Reviews Binding Rulings Mod Act & Customs Organization Reasonable Care Recordkeeping Self Assessment Security

6. Export Compliance Export Regulations Foreign Trade Statistics requirements Anti-boycott Licensing Interface with foreign customers Suspicious activity

7. Warehouse Services Carriers Vendor Resources Trucking & Ancillary Services

8. “Deep” Internet Links – to specific reference Using Access and Excel to create document templates Hyperlink to PDF saved articles Examples of completed documents saved as Word / RTF Periodicals & Books Reference Library

9. Import Manual Suggestions… Product Library Guidance to suppliers / buying agents P.O. to Liquidation – Proofreading & Assessment Refund / Protest / Voluntary Tender Procedures C-TPAT and govt. programs Reference Library Training Self-Assessment

10. Training – Using interactive Power Point Presentations

11.  Classification – HTS & Schedule B  Import Documentation  Export Documentation  Methods of Payment  Supplier Guidelines  Intl Logistics Options  Customs Law  Pre-shipment Planning  Specialized – FDA, Textiles, others

12. When packing, anticipate ultimate way cargo will be loaded Runners going wrong way - Can’t fit in a closed container Improper skids – forklift can’t get under Cheaper to build crates/skids or shrink wrap at factory than at warehouse Provide pictures of unusual cargo to us before shipping From the Supplier’s Guidelines Power Point

13. Things that can happen Inadequate Planning Damaged or Lost Cargo Late Delivery Freight too high Wrong Duty Amount Paid Bond Claims Hassles with CBP PenaltiesHassles with Other Agencies Exam Charges Demurrage Liquidated Damages Delays From Pre-Shipment Planning Training

14. INCOTERMS 2000 Responsibility Matrix - Obligations of Importer (Buyer) and Exporter (Seller) "E" Departure"F" Main Carriage Unpaid"C" Main Carriage Paid"D" Arrival Service EXW Ex-Works FCA Free Carri er FAS Free Alongsi de Ship FOB Free OnBoar d CFR Cost of Goods & Freight CIF Cost of Insuranc e & Freight CPT Carriag e Paid To CIP Carriag e Insuran ce Paid To DAF Deliver ed at Frontier DES Deliver ed Ex Ship DEQ Deliver ed Ex Quay DDU Deliver ed Duty Unpaid DDP Deliver ed Duty Paid Obligation and Charges Warehouse Services Seller Export Packing Seller Loading at Port of Origin BuyerSeller Inland Freight BuyerSeller Port Receiving Charges Buyer Seller Forwarder Fees Buyer Seller Ocean/Air Freight Buyer Seller Charges in Foreign Port/Airport Buyer Seller Customs Clearance Buyer Seller Delivery charges to Final Destination Buyer Seller From The Forwarder’s Process

15. Copyrights Authorship A copyright protects original creations of “authorship,” such as books, music, original paintings, sound recordings, motion pictures, sculptures, and computer programs From the Customs Law course

16. How our system makes up the documents is built on information provided on PO and from the supplier! Warehouse Receipt Load Plan Cargo Labels Dock Receipt Master Bill of Lading Certificate of Origin Commercial Invoice Forwarder’s Certification of Receipt (FCR) HAZMAT placards & MSDS Export Declaration From Export Documentation

17. How to do … Making up Ops documents correctly Shipment preparation and coordination guidelines Where do you find our reports?

18. Manual Organization Table of Contents – based on structure of HCB’s International Operations Manual on Disk IOM on Disk Designed and Maintained by H.C. Bennett Company