1. 1 Day II Training Reemployment and Eligibility Assessment (REA 2010) Program Overview, Design, Customer Flow, Data Entry Requirements, REA Forms and Case Study Training Dates: Utica – July 14, 2010 Metrotech/Brooklyn – July 16, 2010 Rochester – July 21, 2010 Metrotech/Brooklyn – July 16, 2010 Rochester – July 21, 2010 Peekskill – July 23, 2010 Peekskill – July 23, 2010

2. 2 REA Day II Training AGENDA I. REA Grant Background II. REA Program Design Overview III. REA Customer Flow and Data Entry IV. REA Required Elements V. REA Specific Forms VI. REA Case Study (From Soup to Nuts)

3. 3 REA Grant Background USDOL REA Grant started in FY 2005 USDOL REA Grant started in FY 2005 NYS one of initial states funded in FY 2005 NYS one of initial states funded in FY 2005 From FY 2005 thru FY 2008 NYS REA Grant was limited to one local area: Oneida/Herkimer/Madison (OHM) From FY 2005 thru FY 2008 NYS REA Grant was limited to one local area: Oneida/Herkimer/Madison (OHM)

4. 4 REA Grant Background FY 2009 REA Grant: FY 2009 REA Grant: Awarded 74 REA local staff Awarded 74 REA local staff 15 LWIAs in 22 One Stops 15 LWIAs in 22 One Stops FY 2010 REA Grant: FY 2010 REA Grant: Awarded 115 REA local staff Awarded 115 REA local staff 23 LWIAs in 42 One Stops 23 LWIAs in 42 One Stops Includes 52 new hourly hires Includes 52 new hourly hires

5. REA Grant Background OHM Model FY 2009 Model FY 2010 Model REA participants REA participants All UI Claimants (excl. Union, TLO, Seasonal) No Profiling Score Use REA participants Select from UI Claimants (excl Union, TLO, Seasonal) Profiling Scores: 1 to 45 (w/local variances) Profiling Scores: 1 to 45 (w/local variances) REA participants Select from UI Claimants (excl Union, TLO, Seasonal) Profiling Scores: 1 to 50 (standard) Profiling Scores: 1 to 50 (standard) No “Selection” Random Selection (Varied) Range of 50% to 75% REA Range of 50% to 25% Control Group Random Selection (Standard): 60% REA 40% Control Group Outcomes (Duration) Measured REA Offices compared to non- REA Offices results Outcomes (Duration) Measured: REA participants vs. Control Group within same office Outcomes (Duration) Measured REA participants vs. Control Group within same office 5

6. 6 Statewide REA Program Overview REA Participants continue until exhaust Regular UI benefits and/or BYE ends REA Participants continue until exhaust Regular UI benefits and/or BYE ends Individual should only be scheduled for one Initial REA Interview during a Benefit Year. If they have a break in claim and begin actively certifying again later, schedule them for a Follow-up REA. Individual should only be scheduled for one Initial REA Interview during a Benefit Year. If they have a break in claim and begin actively certifying again later, schedule them for a Follow-up REA. REA performance measured after regular UI does not include EUC or EB benefits REA performance measured after regular UI does not include EUC or EB benefits NYS UI Certification at Exit Performance incentive/sanction does include EUC and EB benefits. LWIA will need to continue serving them or impact that measure – however, no longer required to participate in REA specific program activities after exhaustion of regular UI benefits. NYS UI Certification at Exit Performance incentive/sanction does include EUC and EB benefits. LWIA will need to continue serving them or impact that measure – however, no longer required to participate in REA specific program activities after exhaustion of regular UI benefits.

7. 7 REA Required Elements Each REA Interview Includes the Following Federally Required Elements: Review of Continued UI Eligibility and Referral of Potential UI issues to Adjudication Review of Continued UI Eligibility and Referral of Potential UI issues to Adjudication Provision of Labor Market Information Provision of Labor Market Information Work Search Plan Development and/or Review of work search efforts against plan Work Search Plan Development and/or Review of work search efforts against plan Referrals Referrals

8. 8 REA Required Elements NYS REA Program Design expands on federal required elements to coordinate with other DEWs priorities/policies, including: Incorporates NYS Initial Assessment policy as component of Initial REA Appointment Incorporates NYS Initial Assessment policy as component of Initial REA Appointment Includes SMART 2010 as requirement for all REA participants Includes SMART 2010 as requirement for all REA participants

9. 9 REA Required Elements Includes use of Job Zone “Journal” feature as method of maintaining and monitoring work search efforts Includes use of Job Zone “Journal” feature as method of maintaining and monitoring work search efforts Broadens Work Search Plan and Work Search Review to go beyond just contacts to Employers: also includes plan and review of next step service recommendations Broadens Work Search Plan and Work Search Review to go beyond just contacts to Employers: also includes plan and review of next step service recommendations Includes recommendation that all REA participants be scheduled for Job Search Workshop (at or around time of 2 nd REA) Includes recommendation that all REA participants be scheduled for Job Search Workshop (at or around time of 2 nd REA)

10. 10 Let’s Review the REA Project Design Flow Chart in Your Training material packet

11. REA Project Design Initial Assessment Initial Interview – Assume 1 hour average Initial Interview – Assume 1 hour average After Initial REA Interview: After Initial REA Interview: Regularly schedule REA Grant Only: Follow-up REA Interview Regularly schedule REA Grant Only: Follow-up REA Interview Minimally every 2 weeks for at least 2 nd and 3 rd REA Interview Minimally every 2 weeks for at least 2 nd and 3 rd REA Interview Following 3 rd REA Interview, frequency can be modified to once a month based on staff’s judgment by individual Following 3 rd REA Interview, frequency can be modified to once a month based on staff’s judgment by individual Following 4 th REA, REA interview format can be changed to group activity rather than one on one based on staff’s judgment by individual Following 4 th REA, REA interview format can be changed to group activity rather than one on one based on staff’s judgment by individual 11

12. REA Project Design Those that Fail to Report (FTR ) to a REA Initial Interview appointment should be rescheduled thru REOS for a REA Grant Only: Rescheduled Initial Interview Appointment. Those that Fail to Report (FTR ) to a REA Initial Interview appointment should be rescheduled thru REOS for a REA Grant Only: Rescheduled Initial Interview Appointment. REA program participants are subject to same FTR policy as all UI claimants – 1 st FTR is rescheduled, and 2 nd /subsequent FTR puts hold on benefits REA program participants are subject to same FTR policy as all UI claimants – 1 st FTR is rescheduled, and 2 nd /subsequent FTR puts hold on benefits 12

13. REA Project Design Review of completed REA UI Eligibility Questionnaire Designed to elicit responses that may highlight potential issues with the customer’s continued eligibility for UI benefits. Designed to elicit responses that may highlight potential issues with the customer’s continued eligibility for UI benefits. 13

14. REA Project Design Completion of REA Work Search Agreement A formal Work Search Agreement is completed and signed by the customer and the REA staff member at the initial REA interview. A formal Work Search Agreement is completed and signed by the customer and the REA staff member at the initial REA interview. A signed copy should be given to the Customer. A signed copy should be given to the Customer. 14

15. REA Project Design Completion of Next Step Service Plan - First Appointment and Follow-up Outlines any issues identified during the interview Outlines any issues identified during the interview Summarizes specific action steps/referrals to service to be taken based on the assessment interview. Summarizes specific action steps/referrals to service to be taken based on the assessment interview. Initial Assessment determination: JSRS or CDS Initial Assessment determination: JSRS or CDS 15

16. REA Project Design Initiate SMART 2010-refer to Resume workshop, if needed. Initiate SMART 2010-refer to Resume workshop, if needed. Review Work Search Record Review Work Search Record Initiate Job Zone Registration-Explain use of JZ for Work Search Record Initiate Job Zone Registration-Explain use of JZ for Work Search Record Referral to Services Needed Referral to Services Needed Job Referrals Job Referrals 16

17. REA Project Design 2 nd Assessment Review of completed REA UI Eligibility Questionnaire Review of completed REA UI Eligibility Questionnaire Review Work search Record (JZ) Journal against Work search Agreement and Next Step Service Plan. Review Work search Record (JZ) Journal against Work search Agreement and Next Step Service Plan. Update Work search Agreement as needed including completion of Next Step Service Plan - Follow up REA Update Work search Agreement as needed including completion of Next Step Service Plan - Follow up REA 17

18. REA Project Design 2 nd Assessment Cont’d 2 nd Assessment Cont’d Job Referrals and Referral to Services Job Referrals and Referral to Services Recommend all participants attend a Job Search Workshop by completion of 2 nd REA Recommend all participants attend a Job Search Workshop by completion of 2 nd REA Labor Market Information Labor Market Information Review Next Steps and Appointment Within 2 weeks for the 3 rd Assessment. Review Next Steps and Appointment Within 2 weeks for the 3 rd Assessment. 18

19. REA Project Design 3 rd Assessment has the same contents as 2 nd 3 rd Assessment has the same contents as 2 nd 4 th Assessment – May determine both frequency (continue every 2 weeks or move to one month) and format (continue one on one or in a group) 4 th Assessment – May determine both frequency (continue every 2 weeks or move to one month) and format (continue one on one or in a group) This process continues until the individuals returns to work or exhaust their claim. This process continues until the individuals returns to work or exhaust their claim. 19

20. 20 REA Specific Forms REA UI Eligibility Questionnaire REA Work Search Agreement REA Work Search Agreement REA Next Step Service Plan – First REA Appointment REA Next Step Service Plan – First REA Appointment REA Next Step Service Plan – REA Follow-up Appointment REA Next Step Service Plan – REA Follow-up Appointment

21. Hours/Days/Shift Hours/Days/Shift Distance Willing to Travel/Transportation Distance Willing to Travel/Transportation Salary Salary Self Employment Self Employment Working Without Pay Working Without Pay In School In School Disability/Workers Comp Disability/Workers Comp 21 UI Eligibility Questionnaire

22. Scenario #1 Joe Jones was a fulltime forklift operator working 2 nd shift at a local distribution center. He worked there 5 years before being permanently laid off due to a lack of work. At the time he was separated from employment he was making $12.50/hr. At his first meeting with you he indicates the following: Joe Jones was a fulltime forklift operator working 2 nd shift at a local distribution center. He worked there 5 years before being permanently laid off due to a lack of work. At the time he was separated from employment he was making $12.50/hr. At his first meeting with you he indicates the following: He is only willing to take a first shift position. He is only willing to take a first shift position. He is seeking work as a construction laborer. He is seeking work as a construction laborer. He is willing to travel 5 miles due to the price of gasoline. He is willing to travel 5 miles due to the price of gasoline. He is considering starting his own business. He is considering starting his own business. He is thinking about taking a course at night. He is thinking about taking a course at night. 22

23. UI Eligibility Questionnaire Scenario #2 Susie Smith was last employed as a cashier at a local grocery store earning $8.00/hr. She lost her job when the store closed. At your first meeting she indicates the following: Susie Smith was last employed as a cashier at a local grocery store earning $8.00/hr. She lost her job when the store closed. At your first meeting she indicates the following: She is only seeking part time work. She is only seeking part time work. The lowest wage she will accept is $8.50/hr. The lowest wage she will accept is $8.50/hr. She is available on Mondays, Tuesdays, Fridays and Sundays. She is available on Mondays, Tuesdays, Fridays and Sundays. She cannot work on Saturdays as she helps out in her parents store for no pay. She cannot work on Saturdays as she helps out in her parents store for no pay. 23

24. UI Eligibility Questionnaire Scenario #3 Jimmy Mack was hurt on his job as a construction laborer. He is receiving partial workers compensation. His doctor has released him to work with restrictions. At your interview, he indicates the following: Jimmy Mack was hurt on his job as a construction laborer. He is receiving partial workers compensation. His doctor has released him to work with restrictions. At your interview, he indicates the following: He is unsure of what type of work he can physically do. He is unsure of what type of work he can physically do. He has not been conducting a work search. He has not been conducting a work search. He has not been in touch with his previous employer since being released to work. He has not been in touch with his previous employer since being released to work. He has a DBA ‘Mack’s Home Improvement’. He has a DBA ‘Mack’s Home Improvement’. He is considering going back to school for a career change. He is considering going back to school for a career change. 24

25. CASE STUDY Information will be handed out – not in folder. Information will be handed out – not in folder. 25

26. Thank You REMINDER PLEASE COMPLETE EVALUATION FORM IN YOUR FOLDER. 26