1. Consumer Protection Act

2. Objects of the Act Better protection of consumer interests
Protection of consumer rights – hazardous nature, quality quantity, price, to be heard, redressal, consumer education
Consumer protection council
Quasi judicial

3. Unfair trade practice False representation of quality, standard
False representation of quality, standard of service
Rebuilt and second hand goods as new
Represents that goods have certain uses or benefits which they do not have
Represents that the seller has approval or affiliation which he does not have
Misleading representation of goods or services
Warranty or guarantee not based on proper test.
Misleads the public regarding the price

4. Restrictive Trade Practice
Delay beyond the period agreed by the trader in supply of goods or services
Any trade practice which requires a consumer to buy, hire any service precedent to buying or hiring of services.

5. Central Consumer Protection Council
The Minister in charge of consumer affairs in central Govt as chairman
The minister of state is Vice-chairman
Ministers of food & supplies in state
8 MP
Commissioner for SC & ST
20 Representatives of central govt, autonomous org concerned with consumer interest

6. Contd 35 Representatives of consumer organizations
10 women representatives
20 representatives of farmers, trade and industry
15 persons capable of representing consumer interests
Secretary in the department of civil supplies shall be the member secretary

7. Objects of the Council
Right to protect against the marketing of goods & services hazardous to life and property
Right to be informed about the quality, quantity, purity
Right to be assured to variety of goods and services at competitive prices
Right to be heard
Right to seek redressal
Right to consumer education

8. State Consumer Protection Council
Objects
Same as Central council
Membership
Minister in – charge shall be the chairman
Official & non-official members prescribed by state govt
Official & non-official members prescribed by central govt

9. District Council Members District collector
Official & non-official members

10. Consumer Disputes Redressal Forum- District Forum
Composition
Qualified district judge as president
2 members one should be women
Term of office
Jurisdiction – Claim not exceeding Rs. 20 lakhs

11. Procedure for Complaint
By consumer
Recognized consumer association
One or more consumers
Central or state govt

12. Procedure on Receipt of Complaint
Complaint relating to goods
Denial of allegation
Reference of sample to laboratory
Deposit of fees
Remission of fees
Objections by any parties
Reasonable opportunity of being heard

13. State Commission
Membership
Jurisdiction
Procedure

14. National Commission
Membership
Jurisdiction
Procedure