1. © 2012 Wadsworth, Cengage Learning Menu Options: Lecture/ Discussion Chapter Exercises Audio Chapter Summary Chapter Summary Other Focus TV Focus TV Building Relationships, Valuing Diversity © 2012 Wadsworth, Cengage Learning

2. You’re About to Discover… © 2012 Wadsworth, Cengage Learning What emotional intelligence isWhat emotional intelligence is Whether your EI can be improvedWhether your EI can be improved How to improve communication with people you care aboutHow to improve communication with people you care about Why diversity enriches our livesWhy diversity enriches our lives What cultural intelligence is and why it’s importantWhat cultural intelligence is and why it’s important How globalization changes our worldHow globalization changes our world

3. © 2012 Wadsworth, Cengage Learning p. 266-267 Kia Washington

4. © 2012 Wadsworth, Cengage Learning What is Emotional Intelligence? Emotional Intelligence impacts college successEmotional Intelligence impacts college success EI includes interpersonal and intrapersonal intelligences (p. 249).EI includes interpersonal and intrapersonal intelligences (p. 249). EI is a set of skills that determine how well you cope with the demands of everyday life.EI is a set of skills that determine how well you cope with the demands of everyday life. Emotional Intelligence impacts college successEmotional Intelligence impacts college success EI includes interpersonal and intrapersonal intelligences (p. 249).EI includes interpersonal and intrapersonal intelligences (p. 249). EI is a set of skills that determine how well you cope with the demands of everyday life.EI is a set of skills that determine how well you cope with the demands of everyday life. Exercise 11.1: Exercise 11.1: You Respond You Respond © 2012 Wadsworth, Cengage Learning

5. Five Scales Intrapersonal Skills (Self-Awareness)Interpersonal Skills (Relating to Others) General MoodStress Management SkillsAdaptability Skills

6. © 2012 Wadsworth, Cengage Learning Can We Improve Our EI? Seek honest input from others. Find an EI mentor. Complete an assessment tool. Work with a counselor to learn more. Be patient with yourself. “ ” Our emotions are the driving powers of our lives. Earl Riney, American clergyman

7. © 2012 Wadsworth, Cengage Learning What Is This Thing Called Love? Love can be thoughts, feelings, and physical reactions. 1. Extreme energy. 2. Imagined betterment. 3. Interfering thoughts. 4. Mood swings. 5. Hypersensitivity. Love can be thoughts, feelings, and physical reactions. 1. Extreme energy. 2. Imagined betterment. 3. Interfering thoughts. 4. Mood swings. 5. Hypersensitivity.

8. © 2012 Wadsworth, Cengage Learning Communicating in Relationships “ ” Eighty percent of life’s satisfaction comes from meaningful relationships. Brian Tracy, success author

9. © 2012 Wadsworth, Cengage Learning CrazymakersCrazymakers The BLAMERThe TRAPPER The “BENEDICT ARNOLD” The HIT AND RUN FIGHTER The GUNNYSACKER The MINDREADER © 2012 Wadsworth, Cengage Learning

10. Conflict Management Styles p. 281 Exercise 11.2: Exercise 11.2: Conflict Style Conflict Style

11. © 2012 Wadsworth, Cengage Learning Breaking Up Is Hard to Do Danger signal 1: “All we ever do is fight!” If you spend most of your time in conflict or avoiding conflict, you won’t be able to communicate about much else. Danger signal 2: “Let’s dig in deeper!” Move relationships to deeper levels of commitment only when you are both satisfied with the ways things are now. Danger signal 3: “This relationship just isn’t worth it!” If you simply aren’t satisfied with the relationship, despite attempts to improve it, it may be time to think about making a clean break. “ ” The difference between friendship and love is how much you can hurt each other. Ashleigh Brilliant, author and cartoonist

12. © 2012 Wadsworth, Cengage Learning Does Diversity Make a Difference? Exercise 11.4: Exercise 11.4: Diversity Find a partner to work with on this exercise. Individually, list all the various ways in which you differ: age, height, gender, eye color, hometown, and so on. When your instructor calls “time,” read your lists aloud. The point of the exercise is to begin a discussion on the meaning of diversity, to explore its many different facets—beyond just external appearance—and to appreciate the fact that each individual is unique. © 2012 Wadsworth, Cengage Learning

13. The Power of Perceptions p. 284

14. © 2012 Wadsworth, Cengage Learning Appreciate the American Mosaic Most of us are a blend of different ethnicities. Did you know the ethnicities of these famous people? Jessica Alba: French, Danish, and Mexican-American. Keanu Reeves: Hawaiian, Chinese, and Caucasian. Mariah Carey: Black, Venezuelan, and Caucasian Johnny Depp: Cherokee and Caucasian Exercise 11.8: Exercise 11.8: Cultural Intelligence Cultural Intelligence

15. © 2012 Wadsworth, Cengage Learning Quote: Adela A. Allen “We should acknowledge differences, we should greet differences, until difference makes no difference anymore.” Adela A. Allen Educator “We should acknowledge differences, we should greet differences, until difference makes no difference anymore.” Adela A. Allen Educator

16. © 2012 Wadsworth, Cengage Learning Think Globally, Act Locally “ ” We have not inherited the world from our forefathers – we have borrowed it from our children. Kashmiri proverb © 2012 Wadsworth, Cengage Learning

17. VARK Activity p. 295

18. © 2012 Wadsworth, Cengage Learning Chapter 11: Exercises and Activities How Would You Respond? What’s Your Conflict Style? Audio Summary of Chapter 11 Focus TV: Relationships Your Views on Diversity Chapter Exercise Chapter Exercise p. 280 p. 280 Chapter Exercise Chapter Exercise p. 268 p. 268 Focus TV: Focus TV: Relationships Audio Chapter Summary Chapter Summary Back to Menu Back to Menu Chapter Exercise Chapter Exercise p. 283 p. 283 © 2012 Wadsworth, Cengage Learning Your Cultural Intelligence Chapter Exercise Chapter Exercise p. 290 p. 290

19. © 2012 Wadsworth, Cengage Learning How Would You Respond? Exercise 11.1, p. 268

20. © 2012 Wadsworth, Cengage Learning What’s Your Conflict Style? Exercise 11.2, p. 280

21. © 2012 Wadsworth, Cengage Learning Your Views on Diversity Exercise 11.4, p. 283

22. © 2012 Wadsworth, Cengage Learning Your Cultural Intelligence Exercise 11.8, p. 290

23. © 2012 Wadsworth, Cengage Learning Chapter 11 Audio Summary

24. © 2012 Wadsworth, Cengage Learning FOCUS TV Relationships Focus TV Focus TV Discussion ?s Back to Menu Back to Menu Back to Activities Back to Activities © 2012 Wadsworth, Cengage Learning

25. Focus TV Presentation To play movie you must be in Slide Show Mode PC Users: Content will load automatically Mac Users: CLICK HERECLICK HERE

26. © 2012 Wadsworth, Cengage Learning FOCUS TV Discussion Questions 1.Our FOCUS correspondent, Greg, seems unaware of his own level of emotional intelligence. Since your intrapersonal skills are part of your emotional intelligence, that makes sense. What are intrapersonal skills? Look back at chapter 11 of FOCUS, if you need to. 2.In her interview, Dr. Catherine Andersen says that EQ is essential to college success. Isn't college more about your IQ than your EQ? Why or why not? What does she mean? 3.Even though Greg’s role in the video is comedy, you may know people with low EQ like him. How would you recommend that Greg begin the process of increasing his EQ? 4.Kia Washington is described in the chapter and the video as someone with high IQ and low EQ. How is this likely to affect her success in college? Do you think she'll be academically successful? 5.If you were asked to assess your own level of emotional intelligence, what would you say? Of the five major components of EI described in the chapter, which is most challenging for you?

27. © 2012 Wadsworth, Cengage Learning FOCUS on Community College Success F CUSPoints An Interactive Teaching Tool FOCUS on COMMUNITY COLLEGE SUCCESS Second Edition Chapter 11 Constance Staley and Aren Moore