1. 23-24 February 2006 Sharing Best Practices among Universities - Thessaloniki, Greece 1 UOM Library Sharing Best Practices Anna Fragkou UNIVERSITY OF MACEDONIA UNIVERSITY OF MACEDONIA Library & Information Center

2. 23-24 February 2006 Sharing Best Practices among Universities - Thessaloniki, Greece 2 Commitments Standards – International Standards – Greek reality Awareness – International practices & trends – Innovation – Users’ needs – National/institutional policies Participation in national & European programmes/projects Hellenic Academic Libraries Link (HEAL-Link) Personnel training & development UNIVERSITY OF MACEDONIA UNIVERSITY OF MACEDONIA Library & Information Center

3. 23-24 February 2006 Sharing Best Practices among Universities - Thessaloniki, Greece 3 Regulations & Planning Library strategic planning 2002-2006 Library organization chart and operation regulation (2002) Library emergency plan Secondary regulations (for several Library operations) Marketing plan (2007) UNIVERSITY OF MACEDONIA UNIVERSITY OF MACEDONIA Library & Information Center

4. 23-24 February 2006 Sharing Best Practices among Universities - Thessaloniki, Greece 4 Rules & Policies – Collection management & development rules (Course analysis, OCLC/WLN Conspectus) – Technical processing of material policies (website, 2007) – Circulation rules – e-reserve collection rules – A/V room usage rules – e-Question service rules – Services to VIP manual (ACCELERATE project) – Train the VIP user manual (ACCELERATE project) UNIVERSITY OF MACEDONIA UNIVERSITY OF MACEDONIA Library & Information Center

5. 23-24 February 2006 Sharing Best Practices among Universities - Thessaloniki, Greece 5 Respond to Users Filling forms for: – New acquisitions – Priority in technical processing – Interlibrary loan – Reserve Collection e-Question service UNIVERSITY OF MACEDONIA UNIVERSITY OF MACEDONIA Library & Information Center

6. 23-24 February 2006 Sharing Best Practices among Universities - Thessaloniki, Greece 6 Services offered Standard services – Print & electronic collections – Databases, e-journals, Internet – Circulation – interlibrary loan – document delivery – Reference services – Users’ awareness (Library website – e-mails – Library Newsletter) – Information literacy program – Facilities, equipment, applications reading space, copiers, A/V equipment, computers, wireless LAN (new), controlled access environment, self check-out, anti-theft security system => RFID (2007) UNIVERSITY OF MACEDONIA UNIVERSITY OF MACEDONIA Library & Information Center

7. 23-24 February 2006 Sharing Best Practices among Universities - Thessaloniki, Greece 7 Services offered (2) “Special” services – Services to VIP (adaptive equipment, space, tactile maps, digitization) – Seminar on developing services to VIP (libraries) – Seminar on the use of e-resources (VIPs) (new) – e-Reference services: “e-Question” (OCLC QuestionPoint) – New acquisitions electronic show-room – A-Z integrated journal access environment – Virtual Learning Environment – Institutional Repository (new) UNIVERSITY OF MACEDONIA UNIVERSITY OF MACEDONIA Library & Information Center

8. 23-24 February 2006 Sharing Best Practices among Universities - Thessaloniki, Greece 8 Control & Assessment Annual Library report Internal annual reports of Library Departments Statistical data (Total Quality Management Unit – University of Ioannina) Personnel assessment reports (government standard) Visits to the Library premises UNIVERSITY OF MACEDONIA UNIVERSITY OF MACEDONIA Library & Information Center

9. 23-24 February 2006 Sharing Best Practices among Universities - Thessaloniki, Greece 9 Services assessment Information literacy program assessment form e-Question service assessment form Seminar on developing services to VIP (libraries) assessment form Databases usage Library website visits LibQual (2007) UNIVERSITY OF MACEDONIA UNIVERSITY OF MACEDONIA Library & Information Center

10. 23-24 February 2006 Sharing Best Practices among Universities - Thessaloniki, Greece 10 Community assessment User needs survey (1997) New user needs survey (2007) User satisfaction survey (2007) UNIVERSITY OF MACEDONIA UNIVERSITY OF MACEDONIA Library & Information Center

11. 23-24 February 2006 Sharing Best Practices among Universities - Thessaloniki, Greece 11 Internal Communication Interviews with Library personnel Departmental meetings Personnel meetings Library internal e-mailing list UNIVERSITY OF MACEDONIA UNIVERSITY OF MACEDONIA Library & Information Center

12. 23-24 February 2006 Sharing Best Practices among Universities - Thessaloniki, Greece 12 We are doing our best to get the best for our users… UNIVERSITY OF MACEDONIA UNIVERSITY OF MACEDONIA Library & Information Center