1. IT Update Faculty Senate September 1, 2004 University of Houston Information Technology

2. IT Organization Report to Academic Affairs Four major units Computing and Telecommunication Services Technology Support Services Enterprise Systems Security and Disaster Recovery Support model being used Distributed support staff Some central support College and Library collaboration

3. IT Services Phones, Data, Video, Servers WebCT, Help Desk, Software Licenses, Desktop, Classroom media support, training Legacy Student System, PeopleSoft operation/upgrades, University Advancement Security, Viruses, Disaster Recovery Plan, Intrusion Detection

4. Spam - History Continue flag and address at desktop Implemented August 2003 Based on content, flags as possible spam Spam handled at desktop 50% use of rules to handle spam Remainder individual action Eliminate more obvious spam Started blocking known spammers - June Enhanced logic to detect spam - June Stopped dictionary attacks - July Efforts have decreased spam 80%

5. Spam - Future Will continue to impact us Hacked systems can send spam Block messages with viruses – under review Implement enhanced spam detection software Evaluated software solutions Recommended Sophos PureMessage CRG agreed recommendation and gave guidance User education Course on reducing e-junk mail

6. Viruses - Current Environment different since last year Dealt with viruses last year - positioned us better this year Fewer Spam messages carrying viruses Increased awareness regarding desktop support More auto-updates of Windows and anti-virus software Switches and sub-netting installed in buildings More aggressive threat response approach Increased intrusion detection Education Program Windows updates applied quickly Antiviral (McAfee) updates applied quickly Send notification at medium threat

7. Viruses – Future Monitor systems entering the network Allow on network if have current updates Windows McAfee – antiviral software Push antiviral and Windows updates to desktop ePO SMS Windows XP SP2 Status Test for compatibility Let the bugs get worked out Recommend within a few months

8. Voice mail Changes made on August 16 th Eliminate old system as option Remove confirm delete (9 button) Scheduled with advice from Faculty Senate New change review process ITCC + Change Review Group Communication of new options to customers Updated and distributed FAQ & Usage Tips Voicemail web site Short courses on request Unified messaging in Spring

9. E-mail account size Current size limits mail.uh.edu (POP mail) is 20 MB Exchange.uh.edu is 40 MB How we handle overages Customer may request greater capacity (3-1411) Limit is set at 100 MB for performance reasons Plans to deal with the space limits Considering increasing limit to 100MB What approach would you like to see?

10. Enhanced Communications Quicker rather than perfect communications Meet with groups including: ITCC / Faculty Senate Student Government Staff Council Deans Distributed IT staff Change Review Group College/Division administrators Over-communicate

11. Network upgrades Cost of upgrades is significant Sharing of upgrade costs is the model Network at minimum acceptable level in FY 05 Switched network Improves security Improves performance

12. Other important items On-line ordering of telephone and data services Spyware (Pop-ups and Banner ads) Allows remote user take over your computer Updating McAfee to include Spyware protection WebCT Moving to the enterprise version Complete transition of 800 courses by August 05 Wireless coverage for the campus is a goal Un-metered long distance is a goal

13. Important information Handouts Contact information Spam Virus Information available at www.uh.edu/infotechwww.uh.edu/infotech If we are not meeting your needs or expectations, please contact me 3-1602 shomper@uh.edu

14. Comments and Questions

15. FY05 Sources of IT Funding State General Revenue$10,775,20932% Technology Fee8,054,54724% Service Centers6,979,00021% Designated Tuition3,176,0009% HEAF2,750,0008% Gifts and Endow Income622,2902% Designated – Other765,1112% Research 600,0002% Total $33,722,157 100% *includes prior year encumbrances and fund balances

16. FY05 IT FTE Computing & Telecom Services97.58 Enterprise Systems47.50 Security and Disaster Recovery6.00 Technology Support Services151.55 Office of the CIO9.00 Total311.89