1. Role of Account Management at ERCOT Market Engagement and Readiness (MER) Training Update TPTF Meeting October 27, 2008 Market Education

2. Page 2, October 27, 2008 TPTF Update Course Length (days) Classroom Deliveries To-Date WBT Available On-line? ERCOT Nodal 101155 Economics of LMP131N/A Transition to Nodal MarketsWeb-basedN/A Load Serving Entities 201*1.513 Basic Training Program4.517Nov 2008 Network Model Management18 Congestion Revenue Rights112 Settlements 30135N/A Generation 10128Feb 2009 Generation 20124N/A Generation 30123N/A Transmission 1012.54Feb 2009 Training Development – Completed Courses

3. Page 3, October 27, 2008 TPTF Update Course Length (days) Classroom Deliveries To- Date WBT Available On-line? NOIE QSE Operations*13Feb 2009 ERCOT 101 for Wind Generation 15Nov 2008 Training Development – Completed Courses

4. Page 4, October 27, 2008 TPTF Update Course (length, days) Subgroup Review Beta Review Classroom Delivery Web Delivery Basic Training Program (4.5)Nov 2008 ERCOT 101 for Wind Generation (1)Nov 2008 Generation 101 (2)Feb 2009 Transmission 101 (2.5)Feb 2009 NOIE QSE Operations (1)Feb 2009 Market Information System (TBD) User Interface Training –Outage Scheduler –Market Management System 2009 Training Development – In Development

5. Page 5, October 27, 2008 TPTF Update Course (length, days) Classroom Deliveries To-Date Passed / Total MPERCOTTotal ERCOT Nodal 101 (1)552180/3095725/9382322/3249 Economics of LMP (1)*31677196873* Transition to Nodal Markets (WBT)**N/A263/502113/191376/693** Load Serving Entities 201 (1.5)13350/60063/125413/725 Basic Training Program (4.5)17676/95693/114769/1070 Network Model Management System8144/21585/144229/359 Congestion Revenue Rights12313/51765/133378/650 * ILT only / no exam** WBT only Training Delivery – Progress Report

6. Page 6, October 27, 2008 TPTF Update Course (length, days) Classroom Deliveries To-Date Passed / Total MPERCOTTotal Settlements 3015107/24641/57148/303 NOIE QSE Operations378/875/583/92 Generation 1018129/17032/38161/217 Generation 201451/6810/1061/78 Generation 301330/324/634/38 ERCOT 101 for Wind Generation553/8916/2669/115 Transmission 101452/655/657/71 * ILT only / no exam** WBT only Training Delivery – Progress Report

7. Page 7, October 27, 2008 TPTF Update Training in 2009 Complete development of training courses –Web-based Training ◦Generation 101 ◦Transmission 101 ◦NOIE QSE Operations –Market Information System User Interface Training ◦Outage Scheduler (OS) ◦Market Management System (MMS) Maintain and improve training courses –Improve traceability to protocols –Monthly review for protocol and system changes –Incorporate feedback from surveys, instructors

8. Page 8, October 27, 2008 TPTF Update Training in 2009 Continue delivery of training –Adjust frequency to need –Remain flexible –Look for alternatives in training delivery ◦Smaller audiences early in the transition ◦Larger audiences as market open approaches –Solicit feedback ◦TPTF ◦Survey Accountable Executives ◦Others???

9. Page 9, October 27, 2008 TPTF Update Questions Questions ?? Market Training ERCOT Nodal Market Transition