1. Cyber crime on the rise

2. Recent cyber attacks

3. How it happens? Distributed denial of service Whaling Rootkits Keyloggers Trojan horses Botnets Worms Viruses Network attacks Spear phishing Vishing Phishing Watering hole attacks Hacking Social engineering Social media impersonation Spyware Password cracking Ransomware Malware Identity fraud Identity theft

4. From stolen passwords to reputational disaster FebruaryMarchAprilMayJune eBay customer database breached eBay discovers breach and issues warning to customers December Target breached losing 70 million customer details Cyber criminals steal eBay employee usernames and passwords eBay under investigation Morrisons Data theft eBay attracts extensive media reaction

5. What are the risks to you as a customer? Identity theft Stealing money from your bank account or shops using your online account Target you with spam and phishing emails Spending money using your bank or credit card details A victim can spend anywhere from six months to two years recovering from identity theft CNN Financial

6. What are the risks to you as a customer? Identity fraud Opening bank accounts Applying for credit cards, loans and state benefits Funding crime Identity fraud continues to rise, with 4 million victims in the UK alone. Yet consumers continue to be complacent with their ID Action Fraud

7. What could happen to Royal Mail? Reputational risk through losing customer information Loss of business Legal/regulatory fines could be implemented if we are breached Royal Mail could be prevented from taking card payments causing a financial risk Cyber attacks are more sophisticated than ever The Guardian Cybercrime is a serious threat to global business networks ICC Commercial Crime Services

8. What can you do to help to protect Royal Mail? Never share your username and password Watch for suspicious emails Website links File attachments Direct information requests Be wary of suspicious calls and people Be careful what you share on social media 44% of phishing emails impersonate the targeted company’s IT department Mandiant

9. Protecting your identity Watch for attempts to steal information Check messages for the signs of phishing Only click on website links and attachments if you know are genuine Be wary of callers and visitors that ask for valuable information Check bank and credit card statements Monitor your credit report Don’t ‘over-share’ on social media

10. If you feel information has been compromised Contact your bank or credit card provider for financial concerns Report lost documents to the relevant organisation Call your local police force if advised Call Action Fraud for advice - www.actionfraud.police.uk At home

11. Contact the IT Helpdesk for IT-related issues Contact Group Security if you receive a suspicious phone call or are asked for valuable information face-to-face Visit myroyalmail.com/thinksecure for contact details and our online reporting form Email RMG.information.security@royalmail.com If you feel information has been compromised At work