We think you have liked this presentation. If you wish to download it, please recommend it to your friends in any social system. Share buttons are a little bit lower. Thank you!
Presentation is loading. Please wait.
Published byBritney Briggs
Modified over 5 years ago
© 2010 Pearson Education, Inc., publishing as Longman Publishers. 1 Chapter 3 The Research Process in Technical Communication Strategies for Technical Communication in the Workplace Laura J. Gurak John M. Lannon
© 2010 Pearson Education, Inc., publishing as Longman Publishers. 2 Thinking Critically About Research Ask the right questions. Ask the right questions. Explore a balance of views. Explore a balance of views. Explore your topic in sufficient depth. Explore your topic in sufficient depth. Evaluate your sources. Evaluate your sources. Interpret your findings objectively. Interpret your findings objectively.
© 2010 Pearson Education, Inc., publishing as Longman Publishers. 3 Comparison Benefits Hard Copy Sources Organized and searched by librarians Often screened by experts for accuracy Are easier to preserve and keep secure Electronic Sources Are current, efficient, and accessible Allow for searches that can be narrowed or broadened Can offer material that has no hard copy equivalent
© 2010 Pearson Education, Inc., publishing as Longman Publishers. 4 Comparison Drawbacks Hard Copy Sources Time-consuming and inefficient to search Offer only text and images Hard to update Electronic Sources Provide access to recent material only Are not always reliable User might get lost
© 2010 Pearson Education, Inc., publishing as Longman Publishers. 5 Web-Based Secondary Sources Use Subject directories and Search Engines to locate Web-based Secondary Sources General Commercial, Organizational, and Academic Web Sites Government Web Sites Online News Outlets and Magazines Blogs Wikis Internet Forums and Electronic Mailing Lists E-Libraries Periodical Databases
© 2010 Pearson Education, Inc., publishing as Longman Publishers. 6 Strategies for Researching on the Internet Expect limited results from any one search engine or subject directory. When using a search engine, select keywords or search phrases that are varied and technical. When using a subject directory, target an appropriate level of specificity. Consider the domain type. Identify the site’s source and sponsor. Look beyond the style of a site. Assess the currency of the site and its materials. Assess the author’s credentials and assertions. Use bookmarks and hotlists for quick access to favorite Web sites. Save or print what you need before it changes or disappears. Download only what you need, use it ethically, obtain permission, and credit your sources.
© 2010 Pearson Education, Inc., publishing as Longman Publishers. 7 Hard Copy Secondary Sources Books and Periodicals Books and Periodicals Reference Works Reference Works Bibliographies, indexes, encyclopedias, dictionaries, handbooks, almanacs, directories, abstracts Gray Literature
© 2010 Pearson Education, Inc., publishing as Longman Publishers. 8 Sources for Primary Research Informative Interviews Surveys and Questionnaires Inquiry letters, Phone Calls, and Emails Observation and Experiment Public Records and Organizational Publications
© 2010 Pearson Education, Inc., publishing as Longman Publishers. 9 Informative Interviews Phone interviews In-person interviews Fax interviews Email interviews
© 2010 Pearson Education, Inc., publishing as Longman Publishers. 10 Strategies for Informational Interviews Know exactly what you are looking for. Do your homework. Request the interview at your respondent’s convenience. Make each question clear, specific, and open-ended. Avoid loaded questions. Save the most difficult, complex, or sensitive questions for last. Be polite and professional. Let your interviewee do most of the talking. Ask for clarification if needed, but do not put words in the respondent’s mouth. Stick to your interview plan. Ask for closing comments. Ask for permission to follow-up. Invite the interviewee to read your version of the interview. End on time and thank the interviewee. As soon as possible, transcribe your notes.
© 2010 Pearson Education, Inc., publishing as Longman Publishers. 11 Surveys and Questionnaires A survey helps you to form impressions of the concerns, preferences, attitudes, beliefs, needs, or perceptions of a large, identifiable group by studying representatives of that group. A questionnaire is the tool used to conduct a survey.
© 2010 Pearson Education, Inc., publishing as Longman Publishers. 12 Strategies for Successful Surveys Define the purpose and the target population. Identify the sample group. Define the survey method. Decide on the types of questions. Develop an engaging and informative introduction. Phrase questions precisely. Avoid loaded questions. Make the survey brief, simple, and inviting. Have an expert review your questionnaire whenever possible.
© 2010 Pearson Education, Inc., publishing as Longman Publishers. 13 Any Questions? For additional help reviewing this chapter, please visit the Companion Website for your text at http://www.pearsonhighered.com/gurak.
“How Can Research Help Me?” Please make SURE your notes are similar to what I have written in mine.
Copyright © 2002 by Pearson Education, Inc., publishing as Longman Publishers. All rights reserved. Professional Communication: Strategies for College.
Researching Your Presentation
Module 04 Preparing Your Chapter 2. What’s Inside 1.Data collection and Administration 2.Gathering data inside the library 3.Gathering data outside the.
Research for Technical Communication Technical Communication, DAHMEN.
Copyright © 2006 Pearson Education, Inc. publishing as Benjamin Cummings. The Literature of Health Education Chapter 9.
Copyright © 2007 Pearson Education Canada5-1 Marketing: An Introduction Second Canadian Edition Armstrong, Kotler, Cunningham, Mitchell and Buchwitz Chapter.
Researching Online Professor Jen Ball. INDEX TO RESEARCH SOURCES Reference works General encyclopediasencyclopedias Specialized encyclopedias, dictionaries,
Library Research Skills Arts Library Services Team | University Library Karen Chilcott | Faculty Liaison Librarian.
© 2008 Pearson Education, Inc., publishing as Longman Publishers. Chapter 18 Employment Correspondence Technical Communication, 11th Edition John M. Lannon.
Websites vs. Databases Glenforest Secondary School Library Resource Centre Primary Source: M. Rosettis, St. Augustine.
© Prentice Hall, 2003 Business Communication TodayChapter Finding, Evaluating, and Processing Information.
I Speak 2010 © 2010 The McGraw-Hill Companies, Inc. All rights reserved. Chapter 5 Finding Information and Supporting Your Ideas.
Copyright © 2011 Pearson Education, Inc. publishing as Prentice HallChapter Planning Reports and Proposals.
Chapter 6. Researching Your Subject © 2010 by Bedford/St. Martin's1 Understand the differences between academic and workplace research In academic research,
Chapter 6. Researching Your Subject © 2012 by Bedford/St. Martin's1 Understand the differences between academic and workplace research: In academic research,
Chapter 6 Researching Your Subject. In academic research, your goal is to find information that will help you answer a scholarly question. In workplace.
© 2010 Pearson Education, Inc., publishing as Longman Publishers. 1 Chapter 2 Teamwork, Ethics, Persuasion, and Global Issues in Technical Communication.
Chapter 14 a Guide to Print, Electronic, and Other Sources.
Research: Discovering Information Published Resources Printed articles, books, catalogs, etc. Online articles, etc. – found via: Search engine results.
© 2021 SlidePlayer.com Inc. All rights reserved.