1. © 2010 The Corporate Executive Board Company. All Rights Reserved. HRLC-AD6129510SYN 1 CEB HR Leadership Council TM For Midsized Companies Purpose of This Training Presentation Although managers spend approximately 20% of their time developing their employees, their efforts are rated as very ineffective to neutral by a majority of their teams. This presentation and the accompanying resources are designed to help managers improve their coaching efforts by using their employees’ job tasks, assignments, and responsibilities to develop the skills employees need. Quick Facts About This Training Key Audience(s): Managers at all levels Time Requirement: 30 minutes as designed (can be lengthened or shortened as desired) Materials needed: Slide projector, notepads, pens. Presentation Guide for HR/Training Professionals (Please click on the “View” menu and select “Notes Page” to begin) How to Use This slideshow is intended for presentation by HR professionals to groups of managers. Members wishing to offer these findings exclusively for self-study are encouraged to distribute this document and its companion resources directly to the managers. In most organizations, this presentation will enable HR practitioners to introduce managers to the content found in the resources; in turn, managers can use the material independently as reference material. The presenter of this content should review the supplemental materials with training participants as part of the session. Before Using This Presentation Before conducting this training for your managers and distributing the associated supplemental materials, please incorporate the following customizations:  Remove this page.  Identify the sections you wish to distribute to your managers and delete the rest (if applicable).  Place your company’s logo on each page in the lower-right corner (or delete the “Insert Organization Logo Here” box).

2. © 2010 The Corporate Executive Board Company. All Rights Reserved. HRLC-AD6129510SYN 2 CEB HR Leadership Council TM For Midsized Companies CEB HR Leadership Council TM For Midsized Companies Insert Organization Logo Here Day-to-Day Coaching Your Role as a Manager

3. © 2010 The Corporate Executive Board Company. All Rights Reserved. HRLC-AD6129510SYN 3 CEB HR Leadership Council TM For Midsized Companies OBJECTIVES FOR TODAY’S SESSION  Implement planned coaching opportunities.  Identify opportunities for coaching in the moment. Insert Organization Logo Here

4. © 2010 The Corporate Executive Board Company. All Rights Reserved. HRLC-AD6129510SYN 4 CEB HR Leadership Council TM For Midsized Companies Planned Coaching Opportunities Coaching in the Moment ROAD MAP FOR THE TRAINING Insert Organization Logo Here

5. © 2010 The Corporate Executive Board Company. All Rights Reserved. HRLC-AD6129510SYN 5 CEB HR Leadership Council TM For Midsized Companies Insert Organization Logo Here OVERVIEW—PLANNED COACHING OPPORTUNITIES Source: CLC–Learning and Development research; HR Leadership Council research. 1. Use Current Employee Tasks, Jobs, and Responsibilities to Build Targeted Skills 2. Anticipate, Act, and Reflect on Lessons Learned Through Daily Work 3. Applying Lessons Learned Increases Their Value Developing Through Your Work Three Key Ideas Resources for Your Help Applying Lessons to My Future Work Simple Questions to Ask Before, During, and After Planned Development Experiences

6. © 2010 The Corporate Executive Board Company. All Rights Reserved. HRLC-AD6129510SYN 6 CEB HR Leadership Council TM For Midsized Companies DEVELOPING THROUGH YOUR WORK— SAMPLE WORKSHEET Insert Organization Logo Here Task: Serving as a Mentor for a New Member of the Team Critical Components of the RoleSkill Area(s) Needed 1. Create a checklist for the new team member letting him or her know what to do first.Process management 2. Help the new team member learn a skill or process.Coaching 3. Help the new team member understand how things “really work.”Communication Current Assignment Stretch Role Task: Managing a Project Critical Components of the RoleSkill Area(s) Needed 1. Scope out the project and build a business case.Business acumen 2. Create a project plan.Project management 3. Hold others on the team accountable for reaching project milestones on time.People management 4. Present results to others on the team, other business units, or senior leaders.Communication Current Assignment Stretch Role Focus your coaching efforts on the components of a task or assignment that build a skill in a development area. Developing Through Your Work Resource for Your Help Source: CLC–Learning and Development research; HR Leadership Council research.

7. © 2010 The Corporate Executive Board Company. All Rights Reserved. HRLC-AD6129510SYN 7 CEB HR Leadership Council TM For Midsized Companies ANTICIPATE, ACT, AND REFLECT Insert Organization Logo Here You can better focus your coaching efforts if you identify development goals before the project starts. Anticipate Which experiences should employees pursue, and what lessons should employees expect to learn? Act How can employees incorporate these experiences into their work? What lessons did employees learn from their experiences (and mistakes)? ReflectHow can employees apply these lessons to their work? Source: CLC–Learning and Development research; HR Leadership Council research.

8. © 2010 The Corporate Executive Board Company. All Rights Reserved. HRLC-AD6129510SYN 8 CEB HR Leadership Council TM For Midsized Companies Coaching in the Moment Insert Organization Logo Here ROAD MAP FOR THE TRAINING Planned Coaching Opportunities

9. © 2010 The Corporate Executive Board Company. All Rights Reserved. HRLC-AD6129510SYN 9 CEB HR Leadership Council TM For Midsized Companies Insert Organization Logo Here OVERVIEW—COACHING IN THE MOMENT 1. Everyday Interactions Can Provide Rich Coaching Opportunities 2. Address Pressing Business Issues BEFORE Taking Advantage of In-the-Moment Coaching Opportunities 3. Focus on Key Questions to Transform Daily Interactions into Coaching Moments In-the-Moment Coaching Opportunities Three Key Ideas Resources for Your Help Five Simple Questions to Coach in the Moment Source: CLC–Learning and Development research; HR Leadership Council research.

10. © 2010 The Corporate Executive Board Company. All Rights Reserved. HRLC-AD6129510SYN 10 CEB HR Leadership Council TM For Midsized Companies IN-THE-MOMENT COACHING OPPORTUNITIES—SAMPLE Insert Organization Logo Here Employee name DayWhat did the employee and I talk about? What questions could I have asked to make this a coaching opportunity? M. JonesMondayMike asked me the best way to approach a very demanding customer, and I immediately answered his question. I could have asked Mike what action he was considering first and his reservations about why it wasn’t the best course of action. Then we could have discussed strategies together. S. LeeThursdayWe met for an unscheduled project check-in.I could have not only focused on process and timelines but asked what she was most excited about or what she learned in the past week. Asking for an employee’s thoughts before immediately answering a question provides an opportunity to understand where he or she is struggling and put him or her on the right track. Resource for Your Help In-the-Moment Coaching Opportunities Source: CLC–Learning and Development research; HR Leadership Council research.

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