1. Desktop Deployment Planning Service DDPS In Action – Session 2 Preflight Questionnaire & DDPS Live Meeting Series Desktop Deployment Planning Service In Action

2. Desktop Deployment Planning Service Introductions Today’s Speakers Lothar Zeitler Senior Consultant Microsoft Services lotharz@microsoft.com Chris Bush Senior Consultant Microsoft Services chrisbus@microsoft.com Jason Cross Senior Consultant Microsoft Services jasoncr@microsoft.com Lutz Seidemann Architect Microsoft Services lutzs@microsoft.com General DDPS questions can be directed to: ddps@microsoft.com ddps@microsoft.com

3. Desktop Deployment Planning Service DDPS In Action Series Overview Session 2 – Preflight Questionnaire Q & A Agenda

4. Desktop Deployment Planning Service DDPS In Action Series Overview Session 2 – Preflight Questionnaire Q & A Agenda

5. Desktop Deployment Planning Service Multiple sessions in this series 30-60 minute 300-level webcasts Led by Subject Matter Experts who will provide real-world insight on delivery DDPS In Action Series Overview Schedule of Topics: May 30: DDPS Overview June 6: PFQ: Preflight Questionnaire June 13: SBS: Strategy Briefing Session/ADS: Architecture Design Session June 20: BDD Hydration June 27: Demonstrating DDPS (Demo Environment and Videos) July 18: Deliverables/Cost Calculator July 4 th and July 11 th : US National Holiday and Microsoft Worldwide Partner Conference (visit our Hands-On Lab at WPC in Denver)

6. Desktop Deployment Planning Service 1, 3, 5, 10 days of desktop deployment planning and consulting services Can be extended up to 15 days by trading training vouchers Customizable per engagement* 75% of eligible customers are 1- day or 3-day Engagement is typically delivered contiguously 1-day DDPS can be delivered as 8 hours onsite –or- 3-4 teleconference sessions Can be delivered by single resource (broad technical coverage) DDPS v2 Delivery View Pre-Engagement Questionnaire Discover as much as possible before meeting with customer 1 st time Strategy Briefing Session Overview - Explains the process at high level Typically conducted with the BDMs and CxO- level customer resources attending Usually 1-2 hours Architectural Design Session Technology discussions based on technical issues from PEQ, and business drivers from SBS Usually 3 days Proof of Concept (Virtual) Conducted using consultant’s Virtual environment Customized to show recommendations from ADS Not left with the customer Proof of Concept (Physical) Built using customers lab and hardware Constructed using BDD Hydration scripts Can be left with the customer Preflight Con call Strategy Briefing Session Architectural Design Session Proof of Concept Engagement Summary Session

7. Desktop Deployment Planning Service Validate DDPS Voucher Signed Work Order Preparation Preflight Con call Strategy Briefing Session Architectural Design Session Proof of Concept Engagement Summary Session T-5 Weeks Customer activates DDPS benefit and voucher is validated by Partner Sign any pertinent Contract/Work Order/Statement of Work Engage Microsoft account team Forward Preflight Questionnaire to customer and Microsoft account team Consultant assignment and preparation T-3 Weeks Concall with Microsoft account team to review questinnaire T-2 Weeks Preflight Concall with customer T-1 Week Customization of DDPS materials T-0 Weeks Start of DDPS engagement (Strategy Briefing Session, etc.) DDPS Engagement Timeline Sample

8. Desktop Deployment Planning Service DDPS Delivery Guide Provided as part of the DDPS program materials Steps through all phases of delivery Identifies skills a consultant should possess to deliver a DDPS Engagement Lists the recommended tools and technologies that a consultant for a DDPS Engagement Identifies differences between the 1, 3, 5, 10 day DDPS offerings, as well as full sample agendas

9. Desktop Deployment Planning Service DDPS In Action Series Overview Session 2 – Preflight Questionnaire Q & A Agenda

10. Desktop Deployment Planning Service Preflight Concall MandatoryGoals Assist you in filling out Preflight Questionnaire Set expectations for the DDPS engagement (what’s in/out of scope, timing, travel, etc.) Your introduction to the customer sponsor Allow customer to schedule proper resources to attend different topics Schedule remaining con calls (1 Day only) Allow customer to schedule a conference room/projector (3 Day) Fill out Day 3 agenda items (which optional technical drill down sessions you will present) Lab - list of hardware requirements (5,10 day) Lab - list of software requirements (5,10 day) Preflight Concall Strategy Briefing Session Architectural Design Session Proof Of Concept Engagement Summary Session

11. Desktop Deployment Planning Service Preflight Concall Best Practices Include the Microsoft Account Team Account Executive – responsible for customer and Microsoft account team Technical Account Manager – responsible for dealing with customer IT staff and overall technical support Others – Sales and Services Executives, Engagement Manager, Enterprise Strategy Consultant, etc. Review hardware/software requirements portion of Pre Flight Questionnaire with customer Try to ensure your customer sponsor will attend all sessions of the engagement Use the Engagement Initiation Checklist in the DDPS Delivery Guide for Consultants ‘Soft preparation’ Review customers website Learn about stock price and history Competition Corporate Mission Statements Preflight Concall Strategy Briefing Session Architectural Design Session Proof Of Concept Engagement Summary Session

12. Desktop Deployment Planning Service Preflight Concall Strategy Briefing Session Architectural Design Session Proof Of Concept Engagement Summary Session Sample Agenda for pre-flight customer conference call as found in the DDPS Delivery Guide for Consultants

13. Desktop Deployment Planning Service 3 Main Sections General Basic customer information (company name, industry, contact information, etc.) Customer’s Microsoft information (account manager, agreements, etc.) Engagement Profile Core section that details existing environment (number of users, current software, hardware profiles, networking, management, etc.) Engagement Types Definition of DDPS engagements (1, 3, 5, 10, day) Engagement prerequisites (hardware, software, etc.) Preflight Questionnaire Overview

14. Desktop Deployment Planning Service Key item used to jump start the engagement Forwarded to customer to get them involved in the process Helps to focus the priorities of the engagement, topics to cover, raise questions and issues, etc. Provides insight to current environment as well as future needs Involve the Microsoft Account Team to assist in the filling out the questionnaire Preflight Questionnaire Overview (cont.)

15. Desktop Deployment Planning Service Used at end of engagement to complete the required DDPS deliverables Cost Calculator Spreadsheet Using inputs and actual values provided by the customer, the consultant will help build an approximation of potential deployments costs DDPS Engagement Summary and Recommendations Document Comprehensive summary of the information uncovered during the project Preflight Questionnaire Overview (cont.)

16. Desktop Deployment Planning Service Demo Pre-Flight Questionnaire

17. Desktop Deployment Planning Service Resources and Links DDPS Web Site http://www.iwsolve.com/ddps DDPS FAQ https://iwsolve.partners.extranet.microsoft.com/ddps/ddps_faq.htm DDPS Online tutorial https://training.partner.microsoft.com/plc/register.aspx?publisher=3&cour seid=1375 https://training.partner.microsoft.com/plc/register.aspx?publisher=3&cour seid=1375 DDPS Engagement Material http://directory.partners.extranet.microsoft.com/providerdeliverables.aspx DDPS v2 Exam 70-624 http://www.microsoft.com/learning/exams/70-624.mspx DDPS v1 Exam 74-139 http://www.microsoft.com/learning/exams/74-139.mspx

18. Desktop Deployment Planning Service Resources and Links (cont.) Microsoft Volume Licensing Services http://licensing.microsoft.com/ DDPS Solution Provider and the Office System Solution Directory (OSSD) http://directory.partners.extranet.microsoft.com/psbproviders/ Voucher Validation and Redemption (VVR) Tool https://vvr.microsoft.com/ DDPS Partner Instructions for Voucher Redemption https://iwsolve.partners.extranet.microsoft.com/PackagedServices/Partn erInstructions_UsingVVR_v1.2.doc https://iwsolve.partners.extranet.microsoft.com/PackagedServices/Partn erInstructions_UsingVVR_v1.2.doc https://partner.microsoft.com/download/US/40017563 DDPS Partner Instructions on reimbursement: https://iwsolve.partners.extranet.microsoft.com/PackagedServices/Partn erInstructions_RequestingPayment_v1.2.doc https://iwsolve.partners.extranet.microsoft.com/PackagedServices/Partn erInstructions_RequestingPayment_v1.2.doc DDPS reimbursement form: https://iwsolve.partners.extranet.microsoft.com/PackagedServices/Pack agedServices_PartnerPaymentRequestForm_v1.4.doc https://iwsolve.partners.extranet.microsoft.com/PackagedServices/Pack agedServices_PartnerPaymentRequestForm_v1.4.doc

19. Desktop Deployment Planning Service Questions

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