1. Overview of Scanning Presented by Tom Day Senior VP, Intelligent Mail & Address Quality Friday, February 20, 2009 Webinar #14

2.  Scanning Terminology  Scanning System Facts  Scanning Applications  Scanning events  Surface Visibility  Actions in the near future Agenda Agenda for Today’s Discussion

3. Active scanning Requires human intervention to create scanning event Passive scanning Utilizes “in-process” scans from automated distribution equipment; i.e. DBCS or material handling systems such as IDR or TMS. Scanning Terminology

4. 4 Scanning System Facts Intelligent Mail Data Acquisition System [IMDAS]  300,000+ Intelligent Mail Devices [IMD]  IMDAS deployed in over 35,000 facilities - Delivery & Retail Units, Processing and Distribution Centers, Bulk Mail Entry Units  IMDs facilitate the capture and transmission of Acceptance, Transit, Delivery Status and Final Disposition scan events for USPS Products

5. 5 IMDAS Infrastructure Intelligent Mail Data Acquisition System

6. 6 Scanning System Facts Surface Visibility  Deployed to 160 facilities - 119 P&DCs - 21 STCs/L&DCs - 20 BMCs  1.5M Rolling Stock Containers bar coded  40,000 Trailers bar coded  13,000 devices/4,000 Ring Scanners deployed

7. 7 Scanning System Facts Passive Scanning  All automated processing systems: -Letters (AFCS, DBCS, CSBCS, MPBCS) -Flats (AFSM, UFSM, FSS) -Packages/Bundles (APPS, SPBS, SSIU) -Material Handling (TMS, IDR)  Data aggregated at facility level in IDS  Data aggregated at national level via IMVIS

8.  Product Tracking (DELCON)  Revenue Protection/Revenue Assurance (Form 8125)  Service Measurement (Start-the-Clock)  Operational Diagnostics (Managed Service Point)  Operational Performance (PO Box Uptime)  Auto/Semi-Automated Material Handling (TMS/IDR)  Enforce SOP’s (Collection Point Management System)  Data for Information Systems (VOIS) Scanning Applications

9. Scanning Events

10. 10 Scanning Events Acceptance Scans  Represents USPS possession of mail  Starts the Clock for Scan and Service Performance Measurement  Commercial/On-Line Postage Acceptance  Shipment Barcode Scan  DC/eVS Arrive, Bulk Enroute (Parcel Select)  BMEU, Delivery Unit, BMC, ASF, Retail Unit  Retail Acceptance based on mailpiece level scan  POS One, IRT and IMD

11. 11 Transit Scans  Provides Visibility for End to End track and trace  Bulk Enroute – Scans captured by Parcel Sorters at BMCs  Enroute – Scans captured by IMD, SV, SPBS, APPS at Processing Facilities Scanning Events

12. 12 Scanning Events Destination Scans  Provides Delivery Status/Final Disposition  Supports Stop the Clock for Scan and Service Measurement  Captured by POS One, IMD, SV

13. 13 Scanning Events Delivery Status Events  Attempted  Refused  Undeliverable as Addressed  Forwarded  Arrival at Unit  Missent  Return to Sender  Arrive Pickup Point  Mis-shipped  Available for Pickup  DC.eVS Arrive  Return to Sender-Not Picked Up

14. 14 Scanning Events Final Disposition Events  Delivered  Picked up by Agent  Received at Opening Unit  Dead Mail

15. 15 Scanning Events Express Mail Required scans  Acceptance at Retail, BMEU  Enroute scans at Origin Processing Facility  Enroute scans at Destination Processing Facility  Arrival at Unit scans at Destination Delivery Unit  Final Disposition scans at Destination Delivery Unit

16. 16 Scanning Events Parcel Select (entered at either DBMC or DDU) Required scans  Shipment Acceptance scans at BMEU or Delivery Unit - Shipment Barcode Scan - DC/eVS Arrive, Bulk Enroute  DC/eVS Arrive scans on 5 pieces or 5% on DDU shipments  Arrival at Unit scans at Delivery Unit (planned implementation by April 2, 2009)  Final Destination scans at Delivery Unit

17. 17 Scanning Events Delivery Status or Proof of Delivery services  Delivery Confirmation  Signature Confirmation  Insured  Certified  Return Receipt for Merchandise  Registered Mail, etc

18. 18 Scanning Events Delivery Status or Proof of Delivery services Required Scans - Enroute or Bulk Enroute scans at Origin Processing Facility (implementation by April 2, 2009) - Arrival at Unit scans at Delivery Unit (implementation by April 2, 2009) -Final Destination scans at Delivery Unit Additional Scans -Retail Acceptance (if presented at retail counter) -Passive Enroute scans on machineable parcels if processed by MPE with scanning capability at Destination Processing Facility -Delivery Status scans at Delivery Unit where necessary

19. 19 Scanning Events Parcel Returns Service Required Scans for Return Delivery Unit -Delivery Status Event - Available for Pickup -Final Disposition Event - Picked Up by Agent Required Scan for Return BMC -Transit Event - Bulk Enroute for machinable parcels

20. 20 Scanning Events Open & Distribute Allows mailers to expedite movement of any class or sub-class (except Express Mail) between postal facilities Required Scans -Truck Manifest scan if PS Form 3152 or 5630 presented by mailer -Acceptance Scan if no PS Form 3152 or 5630 presented by mailer Final Destination Scan -Received at Opening Unit event from SV -Delivered event from IMD

21. Surface Visibility

22. 22 Surface Visibility Overview Surface Visibility Components  Uniquely Identifying Assets (sacks, trays, mail transport equipment, trailers)  Tracking Assets at key handoff points (arrival, departure, interim points)  Quality Checks (preventing mis-loads and mis-routings in real time)  Decision Support (improved dock management and advance notifications)  Electronic Forms (automate data collection)  SV Web for Management views into real time operations.

23. 23 Trailer Arrive Trailer Unload Ready to Process To Operations… Inbound Facility Scanning Outbound Facility Scanning Trailer Depart Container Load Placard Assign Container Build (optional) Container Close Container Stage (Optional) Surface Visibility Asset Tracking

24. 24 Service Improvement -Reduced Missents and Mis-routings  In the first year of operations, thousands of containers were prevented from being loaded on the wrong transportation -Service Diagnostics  Surface Visibility providing insight into common “bad-practices” in dispatching mail that have caused poor service performance for years -Dispatch Performance Budget Performance -Advance Notification to Destinating Facilities -Increased Vehicle Utilization Surface Visibility provides real-time and diagnostic information that improves budget and service performance by maximizing operating efficiencies in several key areas: Surface Visibility Benefits

25. 25 Future Actions  Update scanning requirements as defined by USPS Product Managers, February 23, 2009  Develop standardized process based on updated requirements, March 13, 2009  Training/communications to support standardized process, March 20, 2009  Nationwide implementation of standardized process, April 2, 2009  Explore use of additional technology to improve efficiency, Fall 2009  Develop/modify metrics to drive desired results, Summer 2009

26. 26 Standardized Scans to Support Product Visibility  Enroute Scans via Mail Processing Equipment or Handheld devices for Express Mail and Priority Mail at Mail Processing Facilities  Emphasis on passive Enroute scans at Origin processing facilities  APPS  SPBS  Holotrak  Overhead at “SWYB” operations (Air NMO)  Manual Scans with IMD or SV where necessary  Require Arrival at Unit Scans for Confirmation Services products upon arrival at Destination Delivery Unit  Introduce “Sorting/Processing Complete” scan for Delivery Unit parcel distribution operations  Leverage Arrival at Unit and Sorting/Processing Complete” scans to generate Out for Delivery information for customers

27. 27 ANY QUESTIONS? NOTE: Questions and/or comments can be sent to service.webinars@usps.gov at any time Questions

28. 28 Webinar #15 Friday, February 27, 2009 Package Services and Special Services Measurement Presented by Lizbeth Dobbins and Steve Monteith

29. 29 Good News! The 13 previously presented webinars in this series are now posted on Blue at: http://hqops.usps.gov/sfopm/DPMG/webinars.asp Or, - Go to Blue - Click on “Inside USPS” - Click on “Operations” - Click on “Operations Support” - DPMG Webinars is the first listing NOTE: Only the PowerPoint presentations are posted. The audio portion is not. Past Presentations