1. Rural Wisconsin Health Cooperative A Personal View of Rural Health Leadership: It’s All About Collaboration & Advocacy Tim Size Executive Director Rural Wisconsin Health Cooperative Rural Voices Leadership & Policy Meeting Washington DC 3/30 – 4/1/09

2. Rural Wisconsin Health Cooperative Outline of Presentation 1.Presenter’s Perspective 2.Rural Advocacy Often Deals With Myths 3.Why Collaboration & Advocacy Needed? 4.Community Collaboration Not New 5.Why Aren’t We Doing It? 6.Starting or Expanding Collaboration 7.Become a More Active & Effective Advocate 8.Anticipate Barriers to Change 1.Presenter’s Perspective 2.Rural Advocacy Often Deals With Myths 3.Why Collaboration & Advocacy Needed? 4.Community Collaboration Not New 5.Why Aren’t We Doing It? 6.Starting or Expanding Collaboration 7.Become a More Active & Effective Advocate 8.Anticipate Barriers to Change

3. Rural Wisconsin Health Cooperative 1. Presenter Perspective Advocacy at RWHC is based on the evidence but like us all, we have a set of experiences and beliefs that drive our work.

4. Rural Wisconsin Health Cooperative Founding Principle: “Strength in Numbers” RWHC Eye On Health Before After First RWHC Cartoon shortly after being founded in 1979. First RWHC Cartoon shortly after being founded in 1979.

5. Rural Wisconsin Health Cooperative RWHC Mission & Vision RWHC Mission & Vision Specifics re services available at http://www.RWHC.com Mission: Rural WI communities will be the healthiest in America. Vision: RWHC is a strong and innovative cooperative of diversified rural hospitals; it is (1) the “rural advocate of choice” for its members and (2) develops & manages a variety of products and services. Mission: Rural WI communities will be the healthiest in America. Vision: RWHC is a strong and innovative cooperative of diversified rural hospitals; it is (1) the “rural advocate of choice” for its members and (2) develops & manages a variety of products and services.

6. Rural Wisconsin Health Cooperative RWHC by the Numbers Founded 1979 Founded 1979 Non-profit coop owned by 35 rural hospitals (net rev ≈ $3/4B; ≈ 2K hospital & LTC beds) Non-profit coop owned by 35 rural hospitals (net rev ≈ $3/4B; ≈ 2K hospital & LTC beds) ≈ $7M RWHC budget (≈70% member fees, 20% fees from others, 5% dues, 5% grants) ≈ $7M RWHC budget (≈70% member fees, 20% fees from others, 5% dues, 5% grants) 6 PPS & 29 CAH; 24 freestanding; 11 system owned or affiliated 6 PPS & 29 CAH; 24 freestanding; 11 system owned or affiliated Founded 1979 Founded 1979 Non-profit coop owned by 35 rural hospitals (net rev ≈ $3/4B; ≈ 2K hospital & LTC beds) Non-profit coop owned by 35 rural hospitals (net rev ≈ $3/4B; ≈ 2K hospital & LTC beds) ≈ $7M RWHC budget (≈70% member fees, 20% fees from others, 5% dues, 5% grants) ≈ $7M RWHC budget (≈70% member fees, 20% fees from others, 5% dues, 5% grants) 6 PPS & 29 CAH; 24 freestanding; 11 system owned or affiliated 6 PPS & 29 CAH; 24 freestanding; 11 system owned or affiliated

7. Rural Wisconsin Health Cooperative RWHC Collaborative Services Advocacy (Market, Government) Advocacy (Market, Government) CAHPS Hospital Survey (AHRQ) CAHPS Hospital Survey (AHRQ) Clinical: Audiology, Speech, PT Clinical: Audiology, Speech, PT Coding Consulting Service Coding Consulting Service Compliance (Medicare) Compliance (Medicare) Credentials Verification (NCQA) Credentials Verification (NCQA) EHR Shared Platform & Support EHR Shared Platform & Support Financial Consulting Service Financial Consulting Service H2H Learning from Each Other H2H Learning from Each Other Advocacy (Market, Government) Advocacy (Market, Government) CAHPS Hospital Survey (AHRQ) CAHPS Hospital Survey (AHRQ) Clinical: Audiology, Speech, PT Clinical: Audiology, Speech, PT Coding Consulting Service Coding Consulting Service Compliance (Medicare) Compliance (Medicare) Credentials Verification (NCQA) Credentials Verification (NCQA) EHR Shared Platform & Support EHR Shared Platform & Support Financial Consulting Service Financial Consulting Service H2H Learning from Each Other H2H Learning from Each Other Health Careers Web Template Health Careers Web Template Health Plan Insurer Contracting Health Plan Insurer Contracting IT Services, Wide Area Network IT Services, Wide Area Network Legal Services Legal Services Peer Review Service Peer Review Service Professional & Staff Roundtables Professional & Staff Roundtables Quality Indicators (JCAHO) Quality Indicators (JCAHO) Recruitment (Nursing/Allied) Recruitment (Nursing/Allied) Reimbursement Credentialing Reimbursement Credentialing

8. Rural Wisconsin Health Cooperative RWHC Current Advocacy Priorities Mitigate Work Force Shortages & Maldistribution Mitigate Work Force Shortages & Maldistribution Promote Fair Federal & State Payments & Policies Promote Fair Federal & State Payments & Policies Broaden Focus from Healthcare to Community Health Broaden Focus from Healthcare to Community Health Fight Exclusionary Market Practices Fight Exclusionary Market Practices Keep Local Care Local Keep Local Care Local Support Fair Quality/Price Transparency Support Fair Quality/Price Transparency Resist Inappropriate Regulation of Hospitals Resist Inappropriate Regulation of Hospitals Mitigate Work Force Shortages & Maldistribution Mitigate Work Force Shortages & Maldistribution Promote Fair Federal & State Payments & Policies Promote Fair Federal & State Payments & Policies Broaden Focus from Healthcare to Community Health Broaden Focus from Healthcare to Community Health Fight Exclusionary Market Practices Fight Exclusionary Market Practices Keep Local Care Local Keep Local Care Local Support Fair Quality/Price Transparency Support Fair Quality/Price Transparency Resist Inappropriate Regulation of Hospitals Resist Inappropriate Regulation of Hospitals

9. Rural Wisconsin Health Cooperative Collaboration & Advocacy Use Similar Skills Identify Partners Collaborate Take Action InnovateEvaluate Persevere Identify Need A Leadership Cycle Above “leadership Cycle” is a variation of the traditional PDSA (plan, do, study, act).

10. Rural Wisconsin Health Cooperative Rural Advocates Work in Private & Public Sectors Rural Health exists in and is driven by both private and public sector beliefs, behaviors and policies.Rural Health exists in and is driven by both private and public sector beliefs, behaviors and policies. Focus is on taking action for a desired future.Focus is on taking action for a desired future. Rural Health exists in and is driven by both private and public sector beliefs, behaviors and policies.Rural Health exists in and is driven by both private and public sector beliefs, behaviors and policies. Focus is on taking action for a desired future.Focus is on taking action for a desired future.

11. Rural Wisconsin Health Cooperative Rural Advocacy Needs to Be 24/7 Rural advocates have an ongoing challenge: Public and private sector policy nationally, and even in our states, can be ill informed about or not attend to rural health.Public and private sector policy nationally, and even in our states, can be ill informed about or not attend to rural health. We must not become complacent; all of us must become more skilled and more active.We must not become complacent; all of us must become more skilled and more active. Rural advocates have an ongoing challenge: Public and private sector policy nationally, and even in our states, can be ill informed about or not attend to rural health.Public and private sector policy nationally, and even in our states, can be ill informed about or not attend to rural health. We must not become complacent; all of us must become more skilled and more active.We must not become complacent; all of us must become more skilled and more active.

12. Rural Wisconsin Health Cooperative 2. Rural Advocacy Frequently Deals With Myths

13. Rural Wisconsin Health Cooperative Myths that Mislead Public & Private Policy Rural is west (TX, NC, PA, OH, MI, NY top rural pop.)Rural is west (TX, NC, PA, OH, MI, NY top rural pop.) Rural Americans are naturally more healthyRural Americans are naturally more healthy Rural economy is mostly about agricultureRural economy is mostly about agriculture Rural health care should cost less than urban careRural health care should cost less than urban care Rural health care is inordinately expensiveRural health care is inordinately expensive Rural health care is lower quality; bigger/urban is betterRural health care is lower quality; bigger/urban is better Rural hospitals are just band-aide stationsRural hospitals are just band-aide stations Rural hospitals & clinics are poorly managed/governedRural hospitals & clinics are poorly managed/governed Rural residents don’t want to get care locallyRural residents don’t want to get care locally Rural is west (TX, NC, PA, OH, MI, NY top rural pop.)Rural is west (TX, NC, PA, OH, MI, NY top rural pop.) Rural Americans are naturally more healthyRural Americans are naturally more healthy Rural economy is mostly about agricultureRural economy is mostly about agriculture Rural health care should cost less than urban careRural health care should cost less than urban care Rural health care is inordinately expensiveRural health care is inordinately expensive Rural health care is lower quality; bigger/urban is betterRural health care is lower quality; bigger/urban is better Rural hospitals are just band-aide stationsRural hospitals are just band-aide stations Rural hospitals & clinics are poorly managed/governedRural hospitals & clinics are poorly managed/governed Rural residents don’t want to get care locallyRural residents don’t want to get care locally * U.S. 2000 Census, Non-Metro Population By State

14. Rural Wisconsin Health Cooperative 3. Why Collaboration & Advocacy Needed? “We must help all reach highest potential for health and reverse the trend of avoidable illness. Individuals must achieve healthier lifestyles; take responsibility for health behaviors and choices… and act.” American Hospital Association’s “Health for Life, Better Health, Better Health Care” August, 2007

15. Rural Wisconsin Health Cooperative Spending Trend Is Widely Seen As Unsustainable Centers for Medicare and Medicaid Services, Office of the Actuary, National Health Statistics Group, at http://www.cms.hhs.gov/NationalHealthExpendData/

16. Rural Wisconsin Health Cooperative Chronic Illness On The Rise A Sicker America Half of Americans have one or more chronic illnesses 80% of spending is linked to chronic illness Much of this is avoidable Obesity has doubled; Diabetes is on the rise American Hospital Association, "Health for Lie, Better Health, Better Health Care"" 2008 Data: Centers for Disease Control and Prevention.

17. Rural Wisconsin Health Cooperative Health Status in Wisconsin Counties CMS Estimates as of 7/07 Above calculated from the 2007 “Wisconsin County Health Rankings,” UW Population Health Institute Worst Quartile (white) Second Quartile (red) Third Quartile (redder) Best Quartile (reddest) 75% urban counties better than average compared to 33% of rural counties better than average. Worst Quartile (white) Second Quartile (red) Third Quartile (redder) Best Quartile (reddest) 75% urban counties better than average compared to 33% of rural counties better than average.

18. Rural Wisconsin Health Cooperative Healthy Rural Communities More Than Health Care Above calculated from the 2007 “Wisconsin County Health Rankings,” University of Wisconsin Population Health Institute Rural counties in Wisconsin are predicted to have worse health status and they do because individual behaviors like smoking and exercising matter, as do education, jobs and income. These factor influence individual and community health as much or more than access to quality health care. Rural counties in Wisconsin are predicted to have worse health status and they do because individual behaviors like smoking and exercising matter, as do education, jobs and income. These factor influence individual and community health as much or more than access to quality health care.

19. Rural Wisconsin Health Cooperative 2005 Wisconsin County Health Rankings, University of Wisconsin Population Health Institute

20. Rural Wisconsin Health Cooperative Critical Link of Community & Economic Health “Businesses will move to where healthcare coverage is less expensive, or they will cut back and even terminate coverage for their employees. Either way, it's the residents of your towns and cities that lose out.” Thomas Donohue, President & CEO, U.S. Chamber of Commerce “If we can change lifestyles, it will have more impact on cutting costs than anything else we can do.” Larry Rambo, CEO, Humana Wisconsin and Michigan “Businesses will move to where healthcare coverage is less expensive, or they will cut back and even terminate coverage for their employees. Either way, it's the residents of your towns and cities that lose out.” Thomas Donohue, President & CEO, U.S. Chamber of Commerce “If we can change lifestyles, it will have more impact on cutting costs than anything else we can do.” Larry Rambo, CEO, Humana Wisconsin and Michigan

21. Rural Wisconsin Health Cooperative Business community & public policymakers essential components for healthy communities. Benjamin Business community & public policymakers essential components for healthy communities. Benjamin Need to go beyond history of governmental public health and private practitioner animosity to achieve benefits of public-private partnership. McGinnis Need to go beyond history of governmental public health and private practitioner animosity to achieve benefits of public-private partnership. McGinnis Key link between worker health, productivity and economic benefit. Simon & Fielding Key link between worker health, productivity and economic benefit. Simon & Fielding Business community & public policymakers essential components for healthy communities. Benjamin Business community & public policymakers essential components for healthy communities. Benjamin Need to go beyond history of governmental public health and private practitioner animosity to achieve benefits of public-private partnership. McGinnis Need to go beyond history of governmental public health and private practitioner animosity to achieve benefits of public-private partnership. McGinnis Key link between worker health, productivity and economic benefit. Simon & Fielding Key link between worker health, productivity and economic benefit. Simon & Fielding Health Affairs, July/August, 2006 Rural Jobs Need New Rural Health Strategy

22. Rural Wisconsin Health Cooperative Community Health a Rural Opportunity ( 1 of 2 ) We See... Advances are being made both in outcomes measurement as well as in understanding health determinants. Advances are being made both in outcomes measurement as well as in understanding health determinants. More attention is being paid to the value questions of what we get for what we invest. More attention is being paid to the value questions of what we get for what we invest. But... Little policy time/money devoted to these issues Little policy time/money devoted to these issues No public or private entity has accountability for over all community health outcomes No public or private entity has accountability for over all community health outcomes We See... Advances are being made both in outcomes measurement as well as in understanding health determinants. Advances are being made both in outcomes measurement as well as in understanding health determinants. More attention is being paid to the value questions of what we get for what we invest. More attention is being paid to the value questions of what we get for what we invest. But... Little policy time/money devoted to these issues Little policy time/money devoted to these issues No public or private entity has accountability for over all community health outcomes No public or private entity has accountability for over all community health outcomes “What Would You Do If ‘Pay For (Population Health) Performance’ Came To Your Community?,” David Kindig MD, Phd, University of Wisconsin at NRHA in Reno on 5/17/06

23. Rural Wisconsin Health Cooperative Community Health a Rural Opportunity ( 2 of 2 ) And... Managerial and financial structures which have as their goal community health outcome improvement are primitive and need significant attention in the near future Managerial and financial structures which have as their goal community health outcome improvement are primitive and need significant attention in the near future Rural communities have opportunities for national leadership on this issue Rural communities have opportunities for national leadership on this issue And... Managerial and financial structures which have as their goal community health outcome improvement are primitive and need significant attention in the near future Managerial and financial structures which have as their goal community health outcome improvement are primitive and need significant attention in the near future Rural communities have opportunities for national leadership on this issue Rural communities have opportunities for national leadership on this issue “What Would You Do If ‘Pay For (Population Health) Performance’ Came To Your Community?,” David Kindig MD, Phd, University of Wisconsin at NRHA in Reno on 5/17/06

24. Rural Wisconsin Health Cooperative 4. Healthy Community Collaborations Not New But now there is a fair amount of evidence it is moving from a third tier to a first tier focus.

25. Rural Wisconsin Health Cooperative It Has Been Around for Decades in Background Association for Community Health Improvement, a program of AHA’s Health Research and Education Trust, has long focused on: health care delivery and preventive health systems to ensure accessibility and are accountable to local needs health care delivery and preventive health systems to ensure accessibility and are accountable to local needs careful planning for and measurement of progress toward defined community health goals, and; careful planning for and measurement of progress toward defined community health goals, and; broad community engagement to resolve systemic challenges to community health broad community engagement to resolve systemic challenges to community health Association for Community Health Improvement, a program of AHA’s Health Research and Education Trust, has long focused on: health care delivery and preventive health systems to ensure accessibility and are accountable to local needs health care delivery and preventive health systems to ensure accessibility and are accountable to local needs careful planning for and measurement of progress toward defined community health goals, and; careful planning for and measurement of progress toward defined community health goals, and; broad community engagement to resolve systemic challenges to community health broad community engagement to resolve systemic challenges to community health Association for Community Health Improvement http://www.communityhlth.org/

26. Rural Wisconsin Health Cooperative 2002 - Federal DHHS Rural Task Force “The strong relationship between adequate income, sufficient food, strong social networks, and good health necessitates coordination among various health care and social service agencies…” “In many rural communities, service providers often make alliances with one another and exhibit extraordinary resourcefulness and resilience.” “The strong relationship between adequate income, sufficient food, strong social networks, and good health necessitates coordination among various health care and social service agencies…” “In many rural communities, service providers often make alliances with one another and exhibit extraordinary resourcefulness and resilience.” HHS Rural Task Force. One department serving rural America. Report to the Secretary; July 2002. Available at http://ruralhealth.hrsa.gov/PublicReport.htm

27. Rural Wisconsin Health Cooperative 2004 - IOM Committee on Future of Rural Health “Rural communities must reorient their quality improvement strategies from an exclusively patient- and provider-centric approach to one that also addresses the problems and needs of rural communities and populations.” “A wide range of interventions are available to improve health in rural America, but priorities for implementation are not yet clear.” “… catalogue and evaluate the potential interventions to improve health care quality and population health in rural communities.” “Rural communities must reorient their quality improvement strategies from an exclusively patient- and provider-centric approach to one that also addresses the problems and needs of rural communities and populations.” “A wide range of interventions are available to improve health in rural America, but priorities for implementation are not yet clear.” “… catalogue and evaluate the potential interventions to improve health care quality and population health in rural communities.” Committee on the Future of Rural Health Care. Quality through collaboration: the future of rural health care; National Academies Press; 2004.

28. Rural Wisconsin Health Cooperative Quality Aim Personal Health Population Health Safety Reduce medication errors. Reduce auto accidents. Effectiveness Use best practices to care for diabetic patients. Public school policies reduce risk obesity/diabetes. Individual- Centered Improve provider & patient communication. Regional networks respect community preferences. Timeliness Appointments available within reasonable limits. Epidemics and other threats to community as whole identified earlier than later. Efficiency Investing in electronic health records as a means to more efficient care. Public reporting of population-based measures of health status. Equity Treat all patients with equal respect. Public policies that encourage appropriate distribution of providers.

29. Rural Wisconsin Health Cooperative The National Steering Committee on Hospitals and the Public's Health, convened by Health Research and Education Trust, recommends that: “hospitals engage in community-based collaboration bridging gaps in the public health care system. The report also emphasizes the need for innovation and collaboration between hospitals and other private and public health care organizations in order to expand access to care, reduce health disparities and prevent chronic disease.” The National Steering Committee on Hospitals and the Public's Health, convened by Health Research and Education Trust, recommends that: “hospitals engage in community-based collaboration bridging gaps in the public health care system. The report also emphasizes the need for innovation and collaboration between hospitals and other private and public health care organizations in order to expand access to care, reduce health disparities and prevent chronic disease.” 2007 - Traditional Providers & Public Health? The National Steering Committee on Hospitals and the Public's Health http://www.hret.org/hret/programs/nschph.html

30. Rural Wisconsin Health Cooperative 1.Eliminate health disparities 2.Coordinate care 3.Promote primary prevention 4.Optimize access to care for all 5.Advocate payment for prevention 6.Build the community’s capacity to stay healthy 7.Support recreating the public health infrastructure and 8.Expanding capacity 1.Eliminate health disparities 2.Coordinate care 3.Promote primary prevention 4.Optimize access to care for all 5.Advocate payment for prevention 6.Build the community’s capacity to stay healthy 7.Support recreating the public health infrastructure and 8.Expanding capacity “Hospitals & Public’s Health” Recommendations The National Steering Committee on Hospitals and the Public's Health http://www.hret.org/hret/programs/nschph.html

31. Rural Wisconsin Health Cooperative 5. Why Aren’t We Doing It? Because we follow $$$ incentives and mostly think of health coming from providers who fix us when broken.

32. Rural Wisconsin Health Cooperative Strategic Barriers to Providers Getting Involved Tradition. the role of providers has been seen as treating individuals. Population health seen as the job of local and state public health departments. Tradition. the role of providers has been seen as treating individuals. Population health seen as the job of local and state public health departments. Resources. Hospitals and clinics struggling to address traditional responsibilities are not looking for roles “that no one will pay us to do.” Resources. Hospitals and clinics struggling to address traditional responsibilities are not looking for roles “that no one will pay us to do.” Values. The discomfort that many of us feel when talking about population health issues, that relate to individual behaviors – other people’s choices and “rights” to make those choices. Values. The discomfort that many of us feel when talking about population health issues, that relate to individual behaviors – other people’s choices and “rights” to make those choices. Tradition. the role of providers has been seen as treating individuals. Population health seen as the job of local and state public health departments. Tradition. the role of providers has been seen as treating individuals. Population health seen as the job of local and state public health departments. Resources. Hospitals and clinics struggling to address traditional responsibilities are not looking for roles “that no one will pay us to do.” Resources. Hospitals and clinics struggling to address traditional responsibilities are not looking for roles “that no one will pay us to do.” Values. The discomfort that many of us feel when talking about population health issues, that relate to individual behaviors – other people’s choices and “rights” to make those choices. Values. The discomfort that many of us feel when talking about population health issues, that relate to individual behaviors – other people’s choices and “rights” to make those choices. “Population Health Improvement & Rural Hospital Balanced Scorecards,” Tim Size, David Kindig & Clint MacKinney, Journal Rural Health, Spring, 2006 Tradition. the role of providers has been seen as treating individual patients. Populatio n health seen as the job of local and state public health departme nts. Tradition. the role of providers has been seen as treating individual patients. Populatio n health seen as the job of local and state public health departme nts. Resource s. Hospitals and clinics struggling to address traditional responsibi lities with tight budgets are not looking for new roles “that no one will pay us to do.” Resource s. Hospitals and clinics struggling to address traditional responsibi lities with tight budgets are not looking for new roles “that no one will pay us to do.” Values. The discomfor t that most of us feel when talking about addressin g populatio n health issues, many of which relate to individual behaviors – other people’s choices and their freedom to make those choices. Values. The discomfor t that most of us feel when talking about addressin g populatio n health issues, many of which relate to individual behaviors – other people’s choices and their freedom to make those choices.

33. Rural Wisconsin Health Cooperative 6. Starting or Expanding Collaboration Collaboration isn’t easy; it takes more time; if the “cost” out weighs the benefit, do it on your own, keep it simple.

34. Rural Wisconsin Health Cooperative Trust & Time Trust & Time Turf Wars NetworkCoordinateCooperateCollaborate Exchange Information AND Harmonize Activities Exchange Information AND Harmonize Activities AND Share Resources Exchange Information AND Harmonize Activities AND Share Resources AND Enhance Partner’s Capacity How Far Are You Ready To Go? The Collaboration Primer by Gretchen Williams Torres and Frances Margolin

35. Rural Wisconsin Health Cooperative A Checklist for Successful Collaborating  Host organization ready?  The right partners involved?  Shared vision unifies partners?  Partners aware what is expected?  Partners know partnership goals and objectives?  People to do the work have been identified, staffed and made accountable?  “Best practices have been researched and shared?  Assets residing within the partnership have been mapped?  Host organization ready?  The right partners involved?  Shared vision unifies partners?  Partners aware what is expected?  Partners know partnership goals and objectives?  People to do the work have been identified, staffed and made accountable?  “Best practices have been researched and shared?  Assets residing within the partnership have been mapped?  Partnership encourages participation in and sustainability of its work?  Partnership actively recruits new members?  Defined governance model?  Leadership is effective?  Communication/outreach plan?  Financial needs known and addressed?  Work evaluated/revised?  Partnership knows challenges that it faces? The Collaboration Primer by Gretchen Williams Torres and Frances Margolin

36. Rural Wisconsin Health Cooperative Some Next Steps: State Advocate for improved population health measurement techniques and increased population health improvement valuation. Advocate for improved population health measurement techniques and increased population health improvement valuation. Assist hospitals and clinics, and other stakeholders, to begin to link the mission of community health improvement to budget, operations, and performance measurement. Assist hospitals and clinics, and other stakeholders, to begin to link the mission of community health improvement to budget, operations, and performance measurement. Partner with academic institutions to design research projects around provider performance improvement and population health measurement. Partner with academic institutions to design research projects around provider performance improvement and population health measurement. Advocate for improved population health measurement techniques and increased population health improvement valuation. Advocate for improved population health measurement techniques and increased population health improvement valuation. Assist hospitals and clinics, and other stakeholders, to begin to link the mission of community health improvement to budget, operations, and performance measurement. Assist hospitals and clinics, and other stakeholders, to begin to link the mission of community health improvement to budget, operations, and performance measurement. Partner with academic institutions to design research projects around provider performance improvement and population health measurement. Partner with academic institutions to design research projects around provider performance improvement and population health measurement. “Population Health Improvement & Rural Hospital Balanced Scorecards,” Tim Size, David Kindig & Clint MacKinney, Journal Rural Health, Spring, 2006

37. Rural Wisconsin Health Cooperative Some Next Steps: Local Community Devote a periodic Board meeting or a portion of every Board meeting to review available population health indicators. Devote a periodic Board meeting or a portion of every Board meeting to review available population health indicators. Add Board members with specific interest in population health measurement and improvement. Add Board members with specific interest in population health measurement and improvement. Create a “population health” subcommittee of the Board to seek community partnerships. Create a “population health” subcommittee of the Board to seek community partnerships. Consider employees as a “community” and develop interventions to improve employee health. Then, expand the experience to the larger community. Consider employees as a “community” and develop interventions to improve employee health. Then, expand the experience to the larger community. Devote a periodic Board meeting or a portion of every Board meeting to review available population health indicators. Devote a periodic Board meeting or a portion of every Board meeting to review available population health indicators. Add Board members with specific interest in population health measurement and improvement. Add Board members with specific interest in population health measurement and improvement. Create a “population health” subcommittee of the Board to seek community partnerships. Create a “population health” subcommittee of the Board to seek community partnerships. Consider employees as a “community” and develop interventions to improve employee health. Then, expand the experience to the larger community. Consider employees as a “community” and develop interventions to improve employee health. Then, expand the experience to the larger community. “Population Health Improvement & Rural Hospital Balanced Scorecards,” Tim Size, David Kindig & Clint MacKinney, Journal Rural Health, Spring, 2006

38. Rural Wisconsin Health Cooperative Tip #1: Partnership Grants Must Be “Authentic” 1. Good grants are good “business” plans. 2. They start with an idea about which there is passion and that you all would do with your own organizations money, if you it. 3. There needs to be a clear “public purpose” for the requested use of public/foundation funds. 4. If successful, real value added–justifying the funder’s investment and reviewers time. 5. Bold/Innovative is good and characteristic of funded grant. But reviewers as a whole can be conservative. 1. Good grants are good “business” plans. 2. They start with an idea about which there is passion and that you all would do with your own organizations money, if you it. 3. There needs to be a clear “public purpose” for the requested use of public/foundation funds. 4. If successful, real value added–justifying the funder’s investment and reviewers time. 5. Bold/Innovative is good and characteristic of funded grant. But reviewers as a whole can be conservative.

39. Rural Wisconsin Health Cooperative Tip #2: Not Every Group Is a Partnership 1. A partnership has a written agreement that defines its purpose, member roles and responsibilities. 2. A partnership works according to an explicit strategic plan that includes accountability. 3. A partnership is not owned/dominated by one entity. 1. A partnership has a written agreement that defines its purpose, member roles and responsibilities. 2. A partnership works according to an explicit strategic plan that includes accountability. 3. A partnership is not owned/dominated by one entity.

40. Rural Wisconsin Health Cooperative Tip #3: It’s About Social Entrepreneurship 1. Network development is an entrepreneurial activity and as such success is not certain. 2. The odds can be increased if all participants understand that networks are businesses, albeit typically “non-profit.” 3. A key responsibility is to NOT become a small business startup that fails after running through its initial capital (aka grant). 4. Sustainability is too often thought of as just one of those annoying questions one has to answer at the end of the applications about “life after the grant.” 1. Network development is an entrepreneurial activity and as such success is not certain. 2. The odds can be increased if all participants understand that networks are businesses, albeit typically “non-profit.” 3. A key responsibility is to NOT become a small business startup that fails after running through its initial capital (aka grant). 4. Sustainability is too often thought of as just one of those annoying questions one has to answer at the end of the applications about “life after the grant.”

41. Rural Wisconsin Health Cooperative Tip #4: Communication is Core Competency RWHC Meeting Guidelines from Tercon, Inc. Everyone Participates, No One Person DominatesEveryone Participates, No One Person Dominates Listen As An Ally–Work To Understand Before EvaluatingListen As An Ally–Work To Understand Before Evaluating An Individual’s Silence Will Be Interpreted As AgreementAn Individual’s Silence Will Be Interpreted As Agreement Assume Positive Intent First When Things Go WrongAssume Positive Intent First When Things Go Wrong Minimize Interruptions And Side ConversationsMinimize Interruptions And Side Conversations Everyone Participates, No One Person DominatesEveryone Participates, No One Person Dominates Listen As An Ally–Work To Understand Before EvaluatingListen As An Ally–Work To Understand Before Evaluating An Individual’s Silence Will Be Interpreted As AgreementAn Individual’s Silence Will Be Interpreted As Agreement Assume Positive Intent First When Things Go WrongAssume Positive Intent First When Things Go Wrong Minimize Interruptions And Side ConversationsMinimize Interruptions And Side Conversations

42. Rural Wisconsin Health Cooperative Tip #5: Strategy is Both Art & Science Strategy is both the art and science of employing the political, economic and psychological forces of a group to afford the maximum support to adopted policies.”

43. Rural Wisconsin Health Cooperative Tip #6: Balanced Portfolio of Services/Advocacy Green: “Low Risk - High Value Added” Do it! Red: “High Risk - Low Value Added” Non-starter. Yellow: “Low Risk - Low Value Added” helpful in short run; “High Risk - High Value Added” provides real value over the long run. L - L L - H H - H L - H L H L H Risk Value Added

44. Rural Wisconsin Health Cooperative Tip #7: Seeking the Win-Win is Necessary *Anne Woodbury, Chief Health Advocate for Newt Gingrich's Center for Health Transformation “Say ‘Yes, if …’ rather than ‘No, because…’ ” “Say ‘Yes, if …’ rather than ‘No, because…’ ”

45. Rural Wisconsin Health Cooperative 7. Become a More Active & Effective Advocate

46. Rural Wisconsin Health Cooperative What Drives Advocacy? Need to Correct Bias – Critical Access HospitalsNeed to Correct Bias – Critical Access Hospitals Opportunity to Reframe – Binge DrinkingOpportunity to Reframe – Binge Drinking Short-term Fix Possible – Provider PaymentsShort-term Fix Possible – Provider Payments Broad Coalition Possible – Workforce DataBroad Coalition Possible – Workforce Data Address Core Need – Physician SupplyAddress Core Need – Physician Supply Anticipate Problems – Medicare Managed CareAnticipate Problems – Medicare Managed Care Can’t Be Avoided – Healthcare CostsCan’t Be Avoided – Healthcare Costs Long-term Significance – Healthier CommunitiesLong-term Significance – Healthier Communities Need to Correct Bias – Critical Access HospitalsNeed to Correct Bias – Critical Access Hospitals Opportunity to Reframe – Binge DrinkingOpportunity to Reframe – Binge Drinking Short-term Fix Possible – Provider PaymentsShort-term Fix Possible – Provider Payments Broad Coalition Possible – Workforce DataBroad Coalition Possible – Workforce Data Address Core Need – Physician SupplyAddress Core Need – Physician Supply Anticipate Problems – Medicare Managed CareAnticipate Problems – Medicare Managed Care Can’t Be Avoided – Healthcare CostsCan’t Be Avoided – Healthcare Costs Long-term Significance – Healthier CommunitiesLong-term Significance – Healthier Communities

47. Rural Wisconsin Health Cooperative Your Advocacy Behaviors Matter Be Brief Be Brief Be Accurate - NEVER false or misleading info Be Accurate - NEVER false or misleading info Personalize Your Message - cite examples Personalize Your Message - cite examples Be Prepared - know your issue Be Prepared - know your issue Be Aware Every Issue Has At Least Two Sides - there are stakeholders on the other side Be Aware Every Issue Has At Least Two Sides - there are stakeholders on the other side Be Courteous/Don’t Threaten Be Courteous/Don’t Threaten Be Patient - long process; be in for long haul Be Patient - long process; be in for long haul Be Brief Be Brief Be Accurate - NEVER false or misleading info Be Accurate - NEVER false or misleading info Personalize Your Message - cite examples Personalize Your Message - cite examples Be Prepared - know your issue Be Prepared - know your issue Be Aware Every Issue Has At Least Two Sides - there are stakeholders on the other side Be Aware Every Issue Has At Least Two Sides - there are stakeholders on the other side Be Courteous/Don’t Threaten Be Courteous/Don’t Threaten Be Patient - long process; be in for long haul Be Patient - long process; be in for long haul Wisconsin Hospital Associations Grass Roots Handbook

48. Rural Wisconsin Health Cooperative Three Prong Advocacy Strategy Make your best case: Develop concise, credible, persuasive, fiscally responsible, but emotive arguments. Make friends and form alliances: Find Congressional champions, develop agency contacts, form alliances with a diverse set of groups. Make it happen: Use some or all of your advocacy tools – government relations, grassroots and media advocacy – based on your level of engagement. Make your best case: Develop concise, credible, persuasive, fiscally responsible, but emotive arguments. Make friends and form alliances: Find Congressional champions, develop agency contacts, form alliances with a diverse set of groups. Make it happen: Use some or all of your advocacy tools – government relations, grassroots and media advocacy – based on your level of engagement. Jennifer Friedman, VP Government Affairs and Policy National Rural Health Association

49. Rural Wisconsin Health Cooperative 8. Anticipate Barriers to Change

50. Rural Wisconsin Health Cooperative Examples of Barriers to Change (1 of 2) Constituencies Often Trump “Good Sense”Constituencies Often Trump “Good Sense” Hope of Gain Must Exceed Fear of LossHope of Gain Must Exceed Fear of Loss Trends You See Must Be Made RealTrends You See Must Be Made Real Impact on Personal Incomes MatterImpact on Personal Incomes Matter Sometimes Agencies Have Own AgendaSometimes Agencies Have Own Agenda Collective Denial Trumps Raw NumbersCollective Denial Trumps Raw Numbers Never Underestimate Prevalence of BiasesNever Underestimate Prevalence of Biases “Analysis” May Be Obvious, Action Harder“Analysis” May Be Obvious, Action Harder Constituencies Often Trump “Good Sense”Constituencies Often Trump “Good Sense” Hope of Gain Must Exceed Fear of LossHope of Gain Must Exceed Fear of Loss Trends You See Must Be Made RealTrends You See Must Be Made Real Impact on Personal Incomes MatterImpact on Personal Incomes Matter Sometimes Agencies Have Own AgendaSometimes Agencies Have Own Agenda Collective Denial Trumps Raw NumbersCollective Denial Trumps Raw Numbers Never Underestimate Prevalence of BiasesNever Underestimate Prevalence of Biases “Analysis” May Be Obvious, Action Harder“Analysis” May Be Obvious, Action Harder

51. Rural Wisconsin Health Cooperative Examples of Barriers to Change (2 of 2) Important to Share “Ownership” of ProblemImportant to Share “Ownership” of Problem Stated & Underlying Intent May DifferStated & Underlying Intent May Differ Politics Reflects Our Conflicting ValuesPolitics Reflects Our Conflicting Values Tradition Conceals Important QuestionsTradition Conceals Important Questions Reasons Policymakers May Stay UninformedReasons Policymakers May Stay Uninformed Change Tougher if Ignore Cultural NormsChange Tougher if Ignore Cultural Norms Challenge to Move Dollars “Upstream”Challenge to Move Dollars “Upstream” Shooting Messenger Sometimes 1st ResponseShooting Messenger Sometimes 1st Response Important to Share “Ownership” of ProblemImportant to Share “Ownership” of Problem Stated & Underlying Intent May DifferStated & Underlying Intent May Differ Politics Reflects Our Conflicting ValuesPolitics Reflects Our Conflicting Values Tradition Conceals Important QuestionsTradition Conceals Important Questions Reasons Policymakers May Stay UninformedReasons Policymakers May Stay Uninformed Change Tougher if Ignore Cultural NormsChange Tougher if Ignore Cultural Norms Challenge to Move Dollars “Upstream”Challenge to Move Dollars “Upstream” Shooting Messenger Sometimes 1st ResponseShooting Messenger Sometimes 1st Response

52. Rural Wisconsin Health Cooperative Partial List Of Resources Association for Community Health Improvement http://www.communityhlth.org/ Association for Community Health Improvement http://www.communityhlth.org/ What Counts as Community Benefit? At http://www.chausa.org/ What Counts as Community Benefit? At http://www.chausa.org/ (1) National Steering Committee on Hospitals and the Public's Health & (2) Where Do We Go from Here? The Hospital Leader's Role in Community Engagement at http://www.hret.org/ (1) National Steering Committee on Hospitals and the Public's Health & (2) Where Do We Go from Here? The Hospital Leader's Role in Community Engagement at http://www.hret.org/ The Collaboration Primer: Proven Strategies, Considerations and Tools to Get You Started at http://www.hret.org/programs/content/colpri.pdf The Collaboration Primer: Proven Strategies, Considerations and Tools to Get You Started at http://www.hret.org/programs/content/colpri.pdf The Community Tool Box at http://ctb.ku.edu/ The Community Tool Box at http://ctb.ku.edu/ VHA Health Foundation http://www.vhahealthfoundation.org/vhahf/resources.asp VHA Health Foundation http://www.vhahealthfoundation.org/vhahf/resources.asp Kellogg Leadership for Community Change http://www.klccleadership.org/ Kellogg Leadership for Community Change http://www.klccleadership.org/ Association for Community Health Improvement http://www.communityhlth.org/ Association for Community Health Improvement http://www.communityhlth.org/ What Counts as Community Benefit? At http://www.chausa.org/ What Counts as Community Benefit? At http://www.chausa.org/ (1) National Steering Committee on Hospitals and the Public's Health & (2) Where Do We Go from Here? The Hospital Leader's Role in Community Engagement at http://www.hret.org/ (1) National Steering Committee on Hospitals and the Public's Health & (2) Where Do We Go from Here? The Hospital Leader's Role in Community Engagement at http://www.hret.org/ The Collaboration Primer: Proven Strategies, Considerations and Tools to Get You Started at http://www.hret.org/programs/content/colpri.pdf The Collaboration Primer: Proven Strategies, Considerations and Tools to Get You Started at http://www.hret.org/programs/content/colpri.pdf The Community Tool Box at http://ctb.ku.edu/ The Community Tool Box at http://ctb.ku.edu/ VHA Health Foundation http://www.vhahealthfoundation.org/vhahf/resources.asp VHA Health Foundation http://www.vhahealthfoundation.org/vhahf/resources.asp Kellogg Leadership for Community Change http://www.klccleadership.org/ Kellogg Leadership for Community Change http://www.klccleadership.org/

53. Rural Wisconsin Health Cooperative For more info about RWHC go to to www.rwhc.com For the free RWHC Eye on Health e-newsletter, email office@rwhc.comwith “subscribe” on subject line. For the free RWHC Eye on Health e-newsletter, email office@rwhc.com with “subscribe” on subject line. Rural Assistance Center at www.raconline.org/ is an incredible federally supported information resource. The Health Workforce Information Center is RAC’s new “sister,” a comprehensive online library re health workforce programs, funding, data, research & policy http://www.healthworkforceinfo.org/ For more info about RWHC go to to www.rwhc.com For the free RWHC Eye on Health e-newsletter, email office@rwhc.comwith “subscribe” on subject line. For the free RWHC Eye on Health e-newsletter, email office@rwhc.com with “subscribe” on subject line. Rural Assistance Center at www.raconline.org/ is an incredible federally supported information resource. The Health Workforce Information Center is RAC’s new “sister,” a comprehensive online library re health workforce programs, funding, data, research & policy http://www.healthworkforceinfo.org/