1. Review Telephone Conversations 1Doris YANG

2. CONNECTING 2

3. MESSAGE 3

4. WRONG NUMBER 4Doris YANG

5. APPOINTMENT 5

6. FLIGHTS 6

7. SPEAKING – Pair Work Work in pairs. Student A: Look at the Activity sheet on page 145. Student B: look at the Activity sheet on page 150. Doris YANG7

8. Unit 2a Entertaining a Client/Guest 8Doris YANG

9. Part I Choosing a restaurant 9Doris YANG

10. Warmer - Pair Work If you are inviting a new client to dinner, what kind of restaurant will you look for? Brainstorm, and list some of your ideas. 10Doris YANG

11. Reading 1 & Speaking Read the customer satisfaction form. Discuss with your partner: Which three of the criteria are most important for you? Why? 11Doris YANG

12. References Quality of service: speediness & friendliness & attentiveness Value for money: worthy or not 12Doris YANG

13. Reading 2 - Advertisement Read the article individually. Find out which of the criteria on the questionnaire are mentioned. Underline relevant words and phrases. Check with your partner. Location / Value of money / Quality of food / Atmosphere / Comfort / Speed of service 13Doris YANG

14. Key words and expressions sole: being the only one; only quality food / quality time at a reasonable price has proved to be/ proven to be be popular with sb alike: in the same or a similar manner evolve / evolution interior design dine: give dinner to; host for dinner 14Doris YANG

15. semi-private mezzanine pride oneself on sth flexibility catering equipment / cater for: to provide food, services, etc on an individual basis wine tasting Key words and expressions 15Doris YANG

16. inn 旅馆, 饭店 lodge 小旅馆 motel(=motor hotel) 汽车饭店 ( 旅店 ) budget hotel 经济酒店 single room 单人房 ( 一张单人床 ) twin room 双人房 ( 二张单人床 ) double room 双人房 ( 一张双人床 ) Hotel English 16Doris YANG

17. standard room(SR) 标准间 suite(ss) 套间 Twin Beds Room 两张单人床的双人房 Low/off season High/on/peak season Hotel English 17Doris YANG

18. Discussion Work in groups of 3-4. Which of these following events will Porters be suitable for? Refer to Reading 2 for answers. –an end-of-year office party –an evening with a new client and his/her partner –a corporate event to launch a new product or service –a negotiation for a contract with a new client –an end-of-week meal with small group of colleagues 18 Doris YANG

19. Porters would seem to be suitable for an end-of-year party or and end-of-week meal as the restaurant is very popular and appears to encourage groups. It would also appear suitable for a product launch as the advertisement mentions corporate events and company presentations. However, even though the advertisement says the restaurant has semi-private facilities, it might be a better idea to choose a restaurant that is quieter and / or designed to impress for a negotiation or an evening with a new client. 19Doris YANG

20. Part II Making conversation 20Doris YANG

21. Listening 1 Prediction: Read options A-H and predict what typical responses would there be. Listen to five people talk about their business trips and match each of the five pieces with one of the questions. Keys: D B H F A 21 Doris YANG

22. Listening 1 I have to say … I got stopped at … Customs / Customs office I wouldn’t mind living here for a while. I thought it was pretty good from our point of view, but I can see that some people might not be happy. Get through quite a lot We are a long way from a decision … it was a bit too heavy 22 Doris YANG

23. Listening 2 Listen to a conversation. Notice how the first speaker encourage conversation? 23Doris YANG

24. Skill - Encouraging conversation Showing your interest/surprise –Wow! –Oh, really? I’m surprised to hear that. –Do you? –No, you don’t!! Asking follow-up questions –What do you think of…? –When are you going to …? –How do you feel about…? Quoting the speaker’s words in a follow-up question. 24Doris YANG

25. Choose one statement on page 21, and develop it into conversations/ extend it to a longer version. Use the techniques above. 25Doris YANG Speaking – Developing conversations

26. Home Assignment Read the article Training to be entertaining and making it pay on page 24. Doris YANG26