1. Yeager Pharmaceuticals “Always on time!”

2. The Company Yeager Pharmaceuticals currently warehouses and delivers medication and various medical supplies to local retail stores, doctor’s offices, clinics, and hospitals. The company consists of 50 employees, two warehouses, and 10 delivery vans. Vendor contracts are solid, while there is struggle maintaining stable customers. However, business continues to grow.

3. The Company

4. The Mission Statement We at Yeager Pharmaceuticals strive to serve our customers by meeting their pharmaceutical needs in a timely and efficient manner, while exceeding their expectations in quality.

5. The Organization Owner/CEO Finance Manager Administration Human Resources Sales Manager Sales Order Entry Supervisor Warehouse Manager Supervisor

6. The Key Players Owner/CEO-Alyssa Maldon http://students.kennesaw.edu/~afm8660 Finance Manager-Angie Hayes Sales Manager-Lacey Adkins https://courses.kennesaw.edu/SCRIPT/it3700_05sp06/scripts/serve_home Warehouse Manager-Ashley Smith Administration-Jennifer Hogsed http://jnnlei81.tripod.com/id1.html

7. The Industry Yeager Pharmaceuticals is in the Pharmaceutical Healthcare Industry. The company is positioned among the middle of this industry. Why the middle? The company is well established, but is still growing, therefore, the top is yet to be reached.

8. The Key Competitors http://www.amerisourcebergen.com/cp/1/ http://www.cardinal.com/index.asp http://www.expert-med.com/ http://www.pharmaceutical.mckesson.com/wt/ome.php

9. The Strategy The company gains competitive advantage with our timely and efficient strategy. We compete with others by offering loyal customer service and having the products when needed.

10. The Value Chain

11. The Information Systems Buyer Agent-helps our customers find products they need. Monitoring and Surveillance Agent- monitors inventory, planning, and scheduling equipment ordering to keep costs down.

12. The Technologies Microsoft Access for tracking orders and maintaining customer relationships. Quick Books Pro for financial accounting such as payroll, sales expenses, and inventory control.

13. The Advancements Updated versions of Microsoft Access and Quick Books Pro will be used to gain more efficient and timely ways of tracking orders, maintaining customer relations, and completing financial tasks. Wearable computers will also be used for office personal on the go and the delivery drivers. These new computer will allow easier, more manageable access to orders and product information for these employees. This lessons paperwork loads to and from the offices and warehouses.

14. The Emerging Trends Yeager Pharmaceuticals will begin to rent software from application service providers. This allows the company to have access to the software without installing it on every single technology device within the organization. The company will also begin free internet phone calls. With this emerging trend, company employees will be able to communicate with the customer using a traditional phone call while the customer is browsing through products on our website.

15. The Future At Yeager Pharmaceuticals, we will continue to grow as we implement our timely and efficient deliveries of our products. We will continue to offer loyal customer service and have the products when needed. We will continue to update our technologies and stay up to date with the emerging trends. Yeager Pharmaceuticals will be at the top of the Pharmaceutical Healthcare Industry.