1. How to Get Value from Your References Claire Pressman B.A CHRL References & More Services Ltd 905-760-9096 toll-free 1-877-760-9096 claire@referencesandmoreservices.com www.referencesandmoreservices.com

2. Agenda Getting started Authorization forms Referees Key Competencies Cultural Differences Education Verification Changes in the Criminal Background Checks Claire Pressman B.A CHRL References & More Services Ltd www.referencesandmoreservices.com

3. Background checks in the age of technology Claire Pressman B.A CHRL References & More Services Ltd www.referencesandmoreservices.com

4. Getting starting An authorization form – it’s the law Good authorization form should cover permission to: 1.Contact the referee 2.Verify information on their resume 3.Confirm post-secondary education, degree & certificates Ensure that the candidate signs it. Claire Pressman BA CHRL References & More Services Ltd www.referencesandmoreservices.com

5. Authorization Forms Best Practices Best practice would be to have the candidate provide the name of the referee when and where they worked together the reporting relationship, phone number* *indicate whether it is office or mobile email address Tip- Remind the candidate to ensure that his referees are available to speak to you! Claire Pressman B.A CHRL References & More Services Ltd www.referencesandmoreservices.com

6. Not all Referees are Equal Do not accept Friends & Family References that are more than 10 years old References that can’t speak to the candidates’ performance Claire Pressman B.A CHRL References & More Services Ltd www.referencesandmoreservices.com

7. Be Flexible Ideal ReferencesAcceptable References Coach Clergy Former Colleague Supervisor from a volunteer organization Team member/work/school/ sport Supervisor Director Client Direct Report Colleague/team member Professor/teacher Claire Pressman B.A CHRL References & More Services Ltd www.referencesandmoreservices.com

8. Referees are people too! Respect their time, their time is just as valuable as yours Be kind, no one is going to give you information if their back is up Be Prepared Have the resume accessible Ask the referee if the candidate has performed the tasks he or she says that she has done Verify accomplishments Ask open ended questions Claire Pressman B.A CHRL References & More Services Ltd www.referencesandmoreservices.com

9. Getting to Know your Candidate Asking open ended questions and probing on key competencies will allow you to know: How well the candidate has performed in the past. What motivates them How they deal with stress How they lead How to support them Etc………… Claire Pressman B.A CHRL References & More Services Ltd www.referencesandmoreservices.com

10. Core Competencies Team work Communication Adaptability Reliability Motivation Problem Solving Leadership Conflict Management Accountability Decision making Claire Pressman B.A CHRL References & More Services Ltd www.referencesandmoreservices.com

11. Examples Motivation What motivates the candidate/What type of environment will the candidate be most successful? Leadership Please describe the candidates’ leadership skills/How does he/she influence others? Claire Pressman B.A CHRL References & More Services Ltd www.referencesandmoreservices.com

12. Your turn Claire Pressman B.A CHRL References & More Services Ltd www.referencesandmoreservices.com

13. Cultural differences Different cultures have different norms Cultural differences are not a red flag Claire Pressman B.A CHRL References & More Services Ltd www.referencesandmoreservices.com

14. Would you recommend the candidate? Claire Pressman B.A CHRL References & More Services Ltd www.referencesandmoreservices.com

15. A Red Flag = Gift No one is perfect. A red flag can be a gift Claire Pressman B.A CHRL References & More Services Ltd www.referencesandmoreservices.com

16. Education Signed authorization Name used in school Student #and/or DOB Type of degree Year of convocation Claire Pressman B.A CHRL References & More Services Ltd www.referencesandmoreservices.com

17. Criminal background checks History of the criminal background checks How it affects you Proposed changes How it will affect you Claire Pressman B.A CHRL References & More Services Ltd www.referencesandmoreservices.com

18. Questions Claire Pressman B.A CHRL References & More Services Ltd 905-760-9096 toll-free 1-877-760-9096 claire@referencesandmoreservices.com www.referencesandmoreservices.com