1. Service Professional Advisory Council Technology Tools Available to Service Professionals Chris Greenough, Team Lead, Enterprise Information Solutions Dan Stoffel, Associate Director, e-Learning Center

2. Technology Tools Available to Service Professionals Overview Tools are available to all staff (not just SPs) We’ll discuss some of our favorite NAU and non-NAU tools What did we forget? (Your faves) How to get help!

3. Google Apps for Education Includes NAU Gmail, Google Drive, Calendar, Sites and Groups Share documents and work collaboratively without having to pass emails around and keep track of the latest Use Sites to create an Intranet for your staff (even student employees) Use Forms to conduct surveys Request your Google Apps account here: http://mail.nau.edu

4. Blackboard Collaborate Web conferencing software included with NAU’s Blackboard Learn license Conduct meetings for people at a distance Share text, PowerPoint slides, audio (voice over IP and teleconference), video, application sharing and more Available through Bb Learn courses for instructors Non-instructors, request access from ELC: elc-help@nau.edu

5. Microsoft Lync More than just an IM client! Use as your phone – make or take “office calls” from anywhere Share video from your webcam Share files and your desktop Invite multiple people to one conversation Available for mobile devices Access and help from ITS Solution Center: Ask-ITS@nau.edu or 928-523-1511

6. Lynda.com Almost 1500 training tutorials free to all staff, faculty and students Topics include technology, supervisory skills, web design, even photography! Mobile access available Download your course files if you wish Bookmark your place in a tutorial Access at http://nau.edu/lynda

7. In-Person Training Being offered now! Examples: Becoming an Effective Presenter Creating Successful eNewsletters Ektron CMS Publisher Training Enterprise Reporting Open Lab Sessions Harnessing the Power of Social Media at NAU Organization and Time Management with Outlook Photoshop: Just the Basics http://nau.edu/its/training/

8. Listserv Mailing lists for organizations, departments, meeting groups, etc. that let you just remember one email address instead of dozens or hundreds Manage subscribers, options, owners and more through a simple web interface May have multiple owners and editors Request a new listserv or manage a current one here: http://nau.edu/its/listserv

9. SelectSurvey Create and manage surveys via the web 21 question types Branching and condition logic Reports exportable to Excel Request access and find support here: http://nau.edu/its/services/selectsurvey

10. Home Drive - Bonsai Backed up and secure Easy migration to new computer Remote access via VPN Overwrite a file? Recover it with a click of a button. Request access and find support here: http://nau.edu/ITS/Services/HomeDriveFS/

11. Ad-hoc File Exchange Using existing Blackboard Learn Send to specific people at NAU Send files to people external to NAU Support for files larger then email Secure More information: http://nau.edu/its/learn/bblearn/file-share/

12. Free & Discounted Software/Hardware Discounts for Adobe Software Personal/Home Purchase http://nau.edu/its/services/adobepersonal/ Free Sophos Antivirus http://nau.edu/its/learn/sophosconfig/ Heavy Discounts for Microsoft Software (Office, Word, Excel…) http://www.microsofthup.com Dell and Apple Hardware Discounts http://nau.edu/its/services/computers/personal/

13. Non-NAU Tools – Prezi Dynamic presentation software Store presentations on the web Present from the web or download your presentation Upgraded EDU account available free to those with.edu email (e.g., you!) Check it out here: http://prezi.com

14. Non-NAU Tools – Password Managers Save account logins and passwords for all of your accounts Also save credit card, bank and other info Use one master password to access Auto-login for authenticated websites Access from anywhere (including your phone or tablet) using Dropbox or other services Make sure to use a secure, encrypted, reputable product (well worth a few $$ a year!) Examples: – 1Password, KeePass

15. Non-NAU Tools – Polls.bb Real-time polling Ask a question and get immediate results Add interactivity to presentations by getting your audience involved Poll your officemates http://polls.bb/

16. Your Favorites What did we forget? What are some of your favorite tools?

17. How to Get Help ITS-Supported tools ITS Solution Center Ask-ITS or 928-523-1511 nau.edu/its Other tools – Check for built-in online help – Buy a beer for a tech-savvy colleague – Google is your friend!