1. Write to be Understood & Speak to be Heard Patrick Ibarra The Mejorando Group Presenter

2. Patrick Ibarra Former City Manager and Founder of The Mejorando Group (925)518-0187 patrick@gettingbetterallthetime.com www.gettingbetterallthetime.com 2 Today’s Presenter

3. “Growth and Comfort Don’t Co-Exist” 3

4. “You are not the audience for your message” 4

5. 1. Organizing 2. Writing 3. Editing Writing is a Three-Step Process 5

6. 1.Asterisk (*) – Most Popular Items 2.Box () – Most Challenging to Write 3.Two (2) Things Related to Writing they would like to achieve Instructions 6

7. We must adapt our writing style according to who the reader is, to what our intent is, and to the current situation in which we are writing. Write for your Reader 7

8. UNDERSTANDABLE writing is clear and direct. AVOID repetitiveness and generalizations. AVOID too much jargon. SEQUENCE ideas and thoughts logically. ORGANIZE a plan before you write. USE more simple sentences and fewer complex sentences. BE persuasive and GIVE your writing punch to keep it from being boring and impersonal. Writing Tips 8

9.  Write a letter of support for an employee suggestion on how to reduce inefficient steps in a process.  Write a report to your manager notifying them of activities that occurred while they were out of the office on a one week vacation.  Write a memo to staff announcing a new vacation policy.  Write a press release announcement of a new City service or program. wRite for your Reader 9

10. Abstract or Concrete 10 A. Quality B. Garden C. Personality D. Maintenance E. Experience F. Jeep

11. Classification Cause-and-effect analysis Process analysis Comparison and Contrast Illustration 11 Organizing Paragraphs

12. Who are we? A Change and Organizational Consulting practice. What do we do? Partner with government leaders to implement solutions that improve organizational performance. How do we do that? We provide expertise in:  Leading Change  RAPID Innovation  Organizational Effectiveness Strategies  Succession Planning  Strategic Planning  Leadership and Management Skills Training How do you contact us? Patrick Ibarra, 925-518-0187 or patrick@gettingbetterallthetime.com Web address: www.gettingbetterallthetime.com Our mission is to help organizations and their members “get better all the time” The Mejorando Group 12