2. Product Research An Overview for Staff Prepared by MSM Compliance Services Pty Ltd

3. Who Are MSM Compliance? MSM is a national professional services business focused on the general insurance industry. Your company has engaged MSM to assist in the management of its obligations as a holder of an Australian Financial Services Licence. MSM helps to ensure that you and your company comply with your AFS Licence obligations with the least disruption to your core business.

4. Why Are You Reading This? To provide you with an introduction to our Product Research Policy and Procedures. It will present you with a synopsis, but not the detail. You should still take the time to read the full Product Research Policy & Procedures.

5. Why Do We Have A Product Research Policy & Procedures? To control the usage of Financial Services Products that we recommend and sell to our clients. Ensure that where relevant we only recommend products on our Approved Product List to Retail Clients. To reinforce our approach that Product selection for our clients is not to be impacted by varying commission levels or any relationships that we have.

6. What Does It Apply To? The Policy applies to Retail Products, Products typically sold to small business and any other products we specialise in or focus on. NB: It is not practical or cost effective to monitor all products from all Financial Service Product Suppliers.

7. Who Is Responsible For Product Research? The Responsible Manager(s) is ultimately responsible for the implementation and effectiveness of these Policy and Procedures. Responsibility for the day to day management and monitoring of the policy and procedures may be delegated to other staff.

8. Review & Updates Where we have implemented an Approved Product Listing this will be reviewed at least on an annual basis as part of our Business Planning process. Any listing will also be updated whenever new products are approved or existing products are no longer available or where we have decided to no longer continue to recommend such products. Any changes to the listing will be advised to you either via email or at our regular Staff meetings.

9. In Summary You should read the full Policy & Procedures. be fully aware of our Approved Product Listing (where implemented). place a notation on the client file providing a brief explanation if you recommend a product that is not included on our Approved Product Listing (where implemented). discuss with your manager/supervisor if you believe that a product on the listing is not appropriate for any reason.

10. Where To From Here? Please take the time to read our full Product Research Policy and Procedures and if you require further clarification discuss with our Compliance Manager.