1. I.T. Workforce of Tomorrow (what we have to look forward to) Presented to the Wisconsin Digital Summit 2008 Michael Biagioli Waukesha County CIO mbiagioli@waukeshacounty.gov

2. I.T. Workforce of Tomorrow What’s happening in the work force? What do we see in our educational institutions? Skills…..what is and will be in demand? What new leadership is required? Action plans….what do we do to attract this next generation?

3. Baby Boomers are retiring. This means that expertise is leaving the Economy….. In 2010, 3 people will leave the economy for every person that enters it By 2012, it will be 4 people By 2016, it will be 6 people Source: Jim Carroll

4. Age Distribution Changes Age GroupPercentage 2000Percentage 2050 0 to 4 6.81%6.69% 5 to 19 21.78%19.33% 20 to 44 36.96%31.21% 45 to 64 22.01%22.10% 65 to 84 10.93%15.70% 85+ 1.51%4.97% Source: US Census Bureau

5. Extended Mass Layoffs in IT….. Their down!! So what…..??? 1999 2000 2001 2002 2003 2004 2005 2006 901,451 915,962 1,524,832 1,272,331 1,216,886 993,511 884,661 894,739 YEAR NUMBER Source: CRA

6. And a few more tidbits….. 1 out of 4 workers today is working for a company they have been employed by for less than one year. More than 1 out of 2 are working for a company they have worked for less than five years. The amount of new technical information is doubling every 2 years. It’s predicted to double every 72 hours by 2010. It’s estimated that 40 exabytes of unique new information will be generated worldwide this year. That’s estimated to be more than in the previous 5,000 years. Source: Shift Happens

7. Realities of the IT job market… IT job market strong  97,000 tech jobs on Dice.com in 2007: 104,875 today  There have been significant increases since 2002 Companies have increased IT staff budget since 2003 (Gartner) Overall IT budgets have increased or stayed the same in 70+% of companies since 2004 (SIM Survey) Tech grads strongest job market since 2001 (TechWeb)

8. Reality compared to other professions.. Job Type Expected Growth through 2012 Computer Engineers36%+ MIS/CIS/Info Sciences & Systems36%+ Computer and Info Sys Mgrs36%+ Technical Support Specialist21-35% Teaching (Preschool - 12)21-35% Management Consulting21-35% Human Resource Specialist21-35% Nursing (Registered Nurse)21-35% Computer Programmer10-20% Accounting (Private)10-20% Sociology*10-20% Political Science*10-20% Electrical Engineering3-9% Mechanical Engineering3-9% Chemical Engineering0-2% Help Desk SupportN/A MarketingN/A Four of fastest growing US jobs 2002-2012 for bachelors degree to be IT-related Bureau of Labor Statistics Occupational Handbook, 2004-05

9. Today’s Multigenerational Workforce The Veterans…..1922-1945 …………company loyalty The Baby Boomers….1946-1964 …………financial success Generation X….1965-1979 …………strongly independent Millenials (Net Gen, GenY)…1980-2005(?) …………personalized work, freedom, Source: Forrester Research, New Paradigm

10. Characteristics of the new work force Technology is an integral part of life.  The cell phone has always been a part of their lives  The microwave oven has always been in the kitchen  The internet has always been available to them  eMail has always been there  They have no clue was a LP record is Global view/global connections  FaceBook gives them access to anyone, anywhere  75% cannot find Iraq on a world map, because they don’t care Materialistic, entrepreneurial, innovative Frustrated by bureaucracy, don’t want to work for big organizations Team oriented, supportive work culture Commitment-based rather than time-based Easily bored – Short attention span (Sound Bites) Can be impatient, skeptical and over-confident

11. Trends in US Enrollment / CS Degrees Growth of PC drove this increase Growth of Internet and Y2K drove this increase Reasons for low enrollments  End of Y2K  dot-com bust  Press magnified impact of offshoring  Post 9/11, less foreign student visas Data only on Computer Science degrees...data not available for other IT-related majors, although anecdotal information suggests similarities

16. And speaking of women in IT…. Women hold 51% of all professional positions in the workforce, but are only 26% of IT professionals Teenage girls are less interested in computer fields than they are other scientific fields Only 15% of high school students who took the advanced placement computer science test were girls vs. 48% who took the AP calculus test Source: Wall Street Journal, 8/21/07

17. Programming Desktop Support/Help Desk Operations Mainframe/Legacy Voice/Data Telecommunication Server Hosting Continuity/Recovery Operating Systems DB Design/Management Systems Testing Systems Analysis Mainframe/Legacy Programming Operating Systems Desktop Support/Help Desk Server Hosting Operations Systems Testing CMM Utilization Voice/Data Telecommunication Declining skill sets……. Client Provider Technical Project Management Color code: Technical Project Management -SIM Advocacy IT Workforce

18. A question: If both the clients and providers are placing less emphasis on these skill sets….who is going to do them?

19. To attract and accommodate the workforce of tomorrow, government will have to adopt a new leadership model Deal with four generations of workers Understand rapidly fragmenting skill sets Exploding knowledge base Remote work models Millenial work habits and demands Work/life balance across all generations

20. The government IT leader will need to….. Understand her/his own personal leadership style Cling steadfastly to an ethical base Understand how to use power, authority and influence Must love change!! Integrity and core values are the foundation Listen, listen, listen Understand that relationships are 80% of success; technical skills and business acumen represent the rest

21. What does government (as an employer) need to do? Work to modify work models in support of non-traditional careers  Work-at-home or where-ever  Retiree models  Revamped work rules  Rotation from non-IT business areas  Remember how many of us are leaving the workforce, the next generation will have options.  To retain, we will have to get creative Internships  Get to students early  Emphasize and support meaningful work. Government can offer better opportunity, earlier Mentoring and Succession planning Leadership development

22. What does government (as an employer) need to do? Evangelize  Talk up the industry in junior high and high schools  Work with guidance counselors to share knowledge  Work with women’s groups to promote IT careers  Consider alternate sources (AbilITy Connection, Veteran’s retraining, etc.) Curriculum Advisory boards  Work with universities to update curriculum  Work with university administration to emphasize need for rapid change in that curriculum